Superior Fence & Rail, Inc. Reviews

"The fence was built well except for two spots which I documented. The quote was fine and the employees were helpful. The onsite workers were very professional and they did a fine job (except those two spots on the fence, which I accepted)\r\n\r\nBut, before I accepted the quote, I added 10 feet of fencing to get a bit further out from the original quote. On the day of the installation, the workers remeasured and the back section where the fence was increased by 10 feet was off by 19 feet. Then a section of the house with a step hill required the workers to divert the fence a bit more adding about 7 feet. The other side of the house was off by 2 feet - totaling 28 feet. I was given a change order that included the material cost (which is fine) but also had an extra $250 fee for the change order.\r\n\r\nThis was not a change order - this was meeting the agreed upon layout and I even went as far as preemptively adding 10 feet to the project agreement. I sent an email and called. I spoke with the office, but after getting the run around - I just bit my tongue and hung up.\r\n\r\nI would not use Superior Fence again and would not recommend them to friends or family. This was just not a good way of doing business. I fed the employees, accepted two mistakes, and I get hit with an extra $250. I learned it doesn't pay to be nice sometimes and Superior Fence will nickel and dime you at the end when everything is done and you have no other recourse."

"The fence was built well except for two spots which I documented. The quote was fine and the employees were helpful. The onsite workers were very professional and they did a fine job (except those two spots on the fence, which I accepted)\r\n\r\nBut, before I accepted the quote, I added 10 feet of fencing to get a bit further out from the original quote. On the day of the installation, the workers remeasured and the back section where the fence was increased by 10 feet was off by 19 feet. Then a section of the house with a step hill required the workers to divert the fence a bit more adding about 7 feet. The other side of the house was off by 2 feet - totaling 28 feet. I was given a change order that included the material cost (which is fine) but also had an extra $250 fee for the change order.\r\n\r\nThis was not a change order - this was meeting the agreed upon layout and I even went as far as preemptively adding 10 feet to the project agreement. I sent an email and called. I spoke with the office, but after getting the run around - I just bit my tongue and hung up.\r\n\r\nI would not use Superior Fence again and would not recommend them to friends or family. This was just not a good way of doing business. I fed the employees, accepted two mistakes, and I get hit with an extra $250. I learned it doesn't pay to be nice sometimes and Superior Fence will nickel and dime you at the end when everything is done and you have no other recourse."

"We cannot thank Cameron, Steven and Kyle enough. These guys did an amazing job installing our fence. Very hard working and professional men. The fence looks amazing and our dogs are now free to roam the backyard freely. Extremely satisfied customer. Thank you for a job well done!!!"

"Great job and cuality "

"Great service and great product! We had a small hiccup with the gate after installation and the team is sending someone back out to fix it ASAP. Defiantly recommend Superior for your fence needs. "

We love our new fence. They did a great job installing the fence. Your guys were courteous and professional. We would recommend your company to anyone. Our Bull dog Gladys loves her new fence. Corky & Brenda Buck

The only set back we had was our promised install date did not happen. We didn't even get a courtesy call explaining what was going on. Two weeks after the promise date I called and was told sorry, another job was running over schedule. Five weeks after our promised install date, on a Thursday, I called and told them I would be in the office the next day, Friday, to pick up my 50% deposit check and was told oh you are on the books for this Monday. I was very frustrated because we own a flooring business and would never treat a customer this way. We weren't even offered an appology or anything! The fence is beautiful they do great work if you are willing to wait until they decide to show up. Also, my yard looks beautiful and huge now!!