surprice car rental Reviews

1.2 Rating 279 Reviews
5 %
of reviewers recommend surprice car rental

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surprice car rental 1 star review on 3rd March 2024
John
surprice car rental 1 star review on 8th September 2023
Lawrence
surprice car rental 1 star review on 4th August 2023
Oscar Fernandez
surprice car rental 1 star review on 4th August 2023
Oscar Fernandez
surprice car rental 1 star review on 12th January 2023
Alon Rosenthal
surprice car rental 1 star review on 12th January 2023
Alon Rosenthal
surprice car rental 1 star review on 12th January 2023
Alon Rosenthal
37
Anonymous
Anonymous  // 01/01/2019
Stay away from Surprice car rentals: they also go under the names of MEXC, Street, Hub rent-a-car, Routes Car rental, York and Wheego. All the same business and the same bad experience. I had booked through Priceline and planned to use our own insurance coverage as it covers rentals etc. A few days prior to my trip, I did some research to find out how much of a deposit they would charge so I could be prepared. My research showed $500-$2500 which is crazy. I began looking at reviews and found all bad reviews of Surprice. One specifically mentioned that the company would only accept a small handful of insurance companies and would likely charge you anyways. So I went back to purchase the offered separate insurance from Priceline for $78. When I go to get my rental and I give my insurance information I'm told it's "not enough: it only covers collision. You'll have to take our insurance at $30 per day." This totaled about $180 on top of the $78. There is zero information anywhere about this detail prior to booking. I will never use any of these car rental companies again. Also won't use Priceline.
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Posted 2 days ago
If I could give it zero I would. Stay away!! If you're a hour late they cancel you and refuse to refund your money. You have to show your declaration page so be prepared or they'll charge you. And then they want to charge you 2500 on your card to HOLD!
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Posted 1 week ago
DO NOT RENT FROM THIS PLACE ICTS AWFUL. BEWARE!!!!
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Posted 1 week ago
Absolute scam: do not waste your money with them or any of the other "off-brand names" they utilize. They provided very little detail or information on how to get to their location after getting off the plane; they did not have a phone number for contact to ask them questions, and when the shuttle showed up an hour later, the line at the car rental place was out the door and took hours to get to the counter, and they didn't have a car for me. 
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Posted 2 weeks ago
Disgusting mafia I hired a car from car jet wich was actually surprise car hire. I got the car took many photos before and after. When returned they found a tiny tiny hole In the corner of indicator wich was already there they said maybe when you was parked it happened I had waiver included luckily. But they said don't worry insurance will pay for it. They did pay me back 650 euros they con ppl and insurances.sofia airport Bulgarian mafia. Don't use this company.
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Posted 2 weeks ago
I booked through Economy Bookings and ordered a child car seat for a baby. On arrival the child car seats they had were completely inappropriate, very old and in terrible condition. I am confident they didn't adhere to EU safety standards as they had none of the markings on. On collecting the car it was dark and I did my best to film and photograph all the scratches. They however found a tiny blemish on one of the wheels and charged me €250 for it. Even though I don't believe I was the one who did that. On their system they didn't have many of the blemishes and scratches that I had taken a photo of.
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Posted 2 weeks ago
I rented from this company through Priceline, because it was designated On Airport. They were nowhere to be found at the airport. No instructions, no information, nothing. It was one of the worst travel experiences of my life. Absolutely horrible. Do not use this company. Truly terrible. I was essentially stranded. After an exhausting day.
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Posted 2 weeks ago
Please be aware this is a scam company They tell you one thing over the desk and something els after just to steal your money. I would not recommend this company at all they are tiefs I have purchased full cover car insurance That cover my fault or not my fault Still have to pay 3k that they said it will be refunded ones is everything sorted Now thay say something els And refusing to answer the questions including to provide copies of insurance
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Posted 2 weeks ago
Surprise are operating a very nasty fraud at Faro airport. This only applies to customers who decline their expensive insurance. (I had my own annual excess insurance) In February 2024 upon picking up the car, they asked me to take photos of the existing scratches of the car (70,000 km mileage!) and then they also pointed out a further dozen or more tiny blemishes / scratches which no car hire firm would ever consider and they asked me to photograph these as well. I took 21 photos and many of them are barely visible on my camera. In some cases I was not even sure what I was photographing. On returning the car their employee checked the mileage and petrol levels and within seconds, ignoring the obvious scratches and dents, he went to a minute scratch on the rear wheel arch which (on pick-up) they had not previously directed me to and which I would not dream of photographing on any other occasion. They of course are aware of this previously existing tiny flaw which is why they go directly to it and they then asked me if I had a photo of it, which I did not. They then charged me €190 for damage knowing that you I had less than 90 minutes to catch your plane. Fortunately I was covered by Questor Insurance so I suffer no loss but this is a disgraceful practise and you should have nothing to do with this awful business.
surprice car rental 1 star review on 3rd March 2024
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Posted 3 weeks ago
They cancelled our car because we got there 3 hours late because of our flight being delayed. They don’t apologize or try to help with getting a replacement vehicle. They will charge you for insurance if you don’t have a copy of your insurance. They also put a $2500.00 hold on your credit card until you return your car.
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Posted 3 weeks ago
I wish I could give it negative stars. Rented a car with a flat tire. Rude staff. Double charged our credit card. Dirty car. Run!!!
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Posted 3 weeks ago
Too many things to complain about and write. Sur price is horrific and they should not be allowed a business license. There are not words to describe the employees. Disgusting people. My big question is why Priceline bundles with such a scam of a company?! Don't let them do this to you! Pay more if you have to. Just don't use Sur price!
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Posted 1 month ago
Absolutely the worst crappy, unprofessional uncaring rental company. Stay away
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Posted 1 month ago
1. Phone number given was not from the USA. 2. Waited for Shuttle Van to arrive, never came to pick up at 10pm. 3. Hand to use another rental service. (Enterprise) Note: This car rental price was extremely cheap. Now I know why.....? never again..... Everyone: Go with the big boys..! Enjoy..!
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Posted 1 month ago
MEX, ROUTES, HUB, STREET, YORK, WHEEGO. SUR PRICE are all the same place with same rude employees. F rating with Better Business Bureau. 100's of complaints. Required $2500 deposit to use your own insurance. They only allow a short list of insurance companies. More people left angry than actually rented a car. More than one customer threw a fit before leaving. They prefer to keep your money than rent you a car. Had to wait on offsite bus for multiple rounds. If you are delayed for 2 hours they will cancel your reservation and try to rent to you at a much higher rate. The employees were condescending and hateful. An employee stated he didn’t care upon hearing complaints from a customer. DO NOT RENT FROM THESE PEOPLE.
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Posted 1 month ago
The daily rate of the Surprice rental looks low, somehow, this company plays tricks to make money from the insurance cost. They will force you to buy additional insurance even you have bought full-coverage insurance from the booking website plus you have to let them withhold a large amount of deposit. I don't feel safe to put such amount deposit on this low credibility rental company. the fatal thing is the rental car logos were printed on the rental car which is the easy target of the thieves in Italy. The car I rented from Surprice was broken in, I lost everything on my first day in Italy. This Surprice asked me to put another big amount of the deposit if I want get another car from them even the insurance covers everything. I lost everything except my passport and credit card, I didn't want to deal with such low company, I went to the rental company in Rome airport which had very good experience. Don't rent car from Surprice, you can't save any money but get more troubles.
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Posted 1 month ago
Despicable- this is lowest of low company. hustlers. They needed an International license for a UK driving permit holder. not really needed - but they made that requirement go away if i were willing to buy insurance. Basically he asked me on the face - pay up or u dont get ur car. i had no choice so i had to pay.
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Posted 1 month ago
Used this company in Madiera, Portugal. Very shady company. When we returned the car, they searched and claimed to have found a scratch. None of us could actually see it, but if you ran a small finger over the area on the wheel cover, we could feel a tiny difference in texture in a 1/4 inch space. They charged us $250 and told us to put in a claim to the insurance they forced us to buy. This is how they make their extra money. Beware of this company! They are rude and unethical. A complete scam.
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Posted 1 month ago
Scam, policy that is going to make you lose the money. Rude and aggresive people. I wonder how they can run a company like that.
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Posted 1 month ago
excellent customer services, open mind to change car and be there any time I asked for them.
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Posted 1 month ago
surprice car rental is rated 1.2 based on 279 reviews