surprice car rental Reviews

1.2 Rating 280 Reviews
5 %
of reviewers recommend surprice car rental

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surprice car rental 1 star review on 3rd March 2024
John
surprice car rental 1 star review on 8th September 2023
Lawrence
surprice car rental 1 star review on 4th August 2023
Oscar Fernandez
surprice car rental 1 star review on 4th August 2023
Oscar Fernandez
surprice car rental 1 star review on 12th January 2023
Alon Rosenthal
surprice car rental 1 star review on 12th January 2023
Alon Rosenthal
surprice car rental 1 star review on 12th January 2023
Alon Rosenthal
37
Anonymous
Anonymous  // 01/01/2019
1
John
Surprise are operating a very nasty fraud at Faro airport. This only applies to customers who decline their expensive insurance. (I had my own annual excess insurance) In February 2024 upon picking up the car, they asked me to take photos of the existing scratches of the car (70,000 km mileage!) and then they also pointed out a further dozen or more tiny blemishes / scratches which no car hire firm would ever consider and they asked me to photograph these as well. I took 21 photos and many of them are barely visible on my camera. In some cases I was not even sure what I was photographing. On returning the car their employee checked the mileage and petrol levels and within seconds, ignoring the obvious scratches and dents, he went to a minute scratch on the rear wheel arch which (on pick-up) they had not previously directed me to and which I would not dream of photographing on any other occasion. They of course are aware of this previously existing tiny flaw which is why they go directly to it and they then asked me if I had a photo of it, which I did not. They then charged me €190 for damage knowing that you I had less than 90 minutes to catch your plane. Fortunately I was covered by Questor Insurance so I suffer no loss but this is a disgraceful practise and you should have nothing to do with this awful business.
surprice car rental 1 star review on 3rd March 2024
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Posted 3 weeks ago
1
Lawrence
They Charged me DOUBLE in June 2023, still not able to Refund to me, and sent an email to threaten me! This company is a gangster, NO Credibility at all !!!
surprice car rental 1 star review on 8th September 2023
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Posted 6 months ago
1
Oscar Fernandez
They are real scammers. In a simple 7-day rental in Turkey, I have had 3 scam attempts by the subcontractor. Complaints to Carjet fall on deaf ears. They are clearly aware that their subcontractor is a bona fide fraud, but they don't seem to care. They are probably just partners in the scam and split the profits. The problems begin when they arrive at the Dalaman airport, in Turkey. My car was to be picked up at 3:00 a.m. and the same time for delivery 6 days later. The instructions were clear; "A representative of SURPRICE RENT A CAR will be waiting for you at the arrival gates of Dalaman International Airport with his name on a board to take you to his vehicle, which will be parked near the airport." At 02.15 we were out and we waited until 03.30 and no one showed up. After calling several times, we received a WhatsApp with instructions to go pick up. It was already 04:15. After a long trip, we started badly. Upon arrival, first scam attempt: 40 Euros for pick up and delivery after hours (The schedule was clearly typified at the time of payment). Credit card for a deposit of 511 Euros, since we had full insurance with a franchise. After charging, the tension with the worker continues. Already arriving hot and before all this, I tell the worker, that apart from being inefficient, he seemed like a thief to me. Then comes the second scam attempt: He tells me that he is not giving me the car and that he is going to refund my payments. I tell him that there is no problem, as long as he reimburses me for the charges that he had made for the pick-up, the deposit, and the original payment for the vehicle, to which he replies that he can only reimburse the charges that he made to me there. This is so that you do not take the car, but keep the rental amount, since they will not return it to you if you do not pick up the car. Reading on the internet seems to be a habitual practice. Either because you can't find where they are, or for a reason like this, you leave without a car, losing the money originally paid for rent. I refuse. I tell him to give me the car and he rudely agrees. We pick up the car. Holidays starting badly. Concern for the car because we know that they will look for any problem in the delivery. The day to return the car, we left Marmaris. We check that the car has absolutely nothing before leaving. We travel the 90 kilometers without getting out of the car. We arrive at the airport and the same person is there. Before we got out of the car, while we made sure not to leave anything inside, this person walks around the car quickly as if to check, says nothing and moves several meters away from the car, waiting for us to pack our bags and remove everything from the car. When we finished, being at night and with a very dim yellow light, we found a scratch on the rear bumper. The scratch was undeniable. Although it seemed impossible, since it was not in Marmaris, there was a small scratch of about 5 cm. It could only be a stone thrown from another car during those 90 km or something like that, since we were very sure that it was not at our exit from Marmaris 90 km earlier. Very kindly, the man feeling like a winner, tells us not to worry, that it was very little. On 21 days there would be an assessment and they would inform me of the cost and they would return the deposit percentage. With the flight only 2 hours away and the rush, we took a few photos of the scratch and went to catch our flight. The surprise comes later, when we reviewed the photos we had taken on the plane. The quality of mobile photos is now good and they allow you to enlarge without losing quality. We discovered with complete certainty that the Surprice worker, Carjet's subcontractor, had made us that slightest scratch with a key. The following, as expected: Contact with Carjet is very difficult and when you get it, they attend to you, but there is never an answer. The deposit after 15 days goes from retained to liquidated, without any kind of contact from anyone. Scam of the entire deposit, for a scratch that they have made themselves. Some scam professionals. The scratch is made in that first fast lap, it is made in the place where I, being inside the car, it is impossible for me to see it. (If I go out I have his back). The photos leave no doubt. The scratch is produced with a sharp object and with pressure (A key). The paint chips are still there. The scammer is called Mehmet, from the WhatsApp received at the time of delivery of the car. I upload a picture of his profile. Fix for good impossible. You withhold payment from the bank impossible. Despite being just a "deposit" and a hold payment, the bank can no longer do anything. On the other hand, there is no crime until the collection is settled, so there is nothing to do with the bank until they are settled. Carjet seems to be an accomplice and a necessary collaborator in the scam. A complaint and an expert examination of the scratch have been prepared. I will tell you how it all ends, but ESCAPE FROM CARJET.COM and SURPRICE, its subcontractor at least in Dalaman airport in Turkey. They are PROFESSIONAL SCAMMERS. CJT-73144350
surprice car rental 1 star review on 4th August 2023 surprice car rental 1 star review on 4th August 2023
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Posted 7 months ago
1
Alon Rosenthal
WE HAVE RENTED AN AUDI Q5 AS AT SOFIA AIRPORT AND GOT A HYUNDY SANTAFE. IT HAD 105000 K"M AND PART OF THE HEATING DIDNT WORK. THE CAR WAS STUCK FOR 2 HOURS UNTIL WE GOT AN ANSWER AND CHANGED THE BATTARY FOR THE IMOBILIZER. THE CAR WAS IN POOR CONDITION.
surprice car rental 1 star review on 12th January 2023 surprice car rental 1 star review on 12th January 2023 surprice car rental 1 star review on 12th January 2023 surprice car rental 1 star review on 12th January 2023 surprice car rental 1 star review on 12th January 2023 surprice car rental 1 star review on 12th January 2023 surprice car rental 1 star review on 12th January 2023 surprice car rental 1 star review on 12th January 2023
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Posted 1 year ago
1
Cian Byrne
No matter how cheap it is, do not rent from this company. AutOne also going by the name Surprice are 100% an illegitimate car rental company. It is a scam. When we first went to pick up our car, there was another person complaining that the price they were charging her was higher than her quote. They provided no explanation at all. She had to just pay it. When I came to collecting my car, the person in the office showed me on a sheet of paper where the car was damaged and if there was any extra damage to take a video of it. He refused to come check the car with me. I took a video as instructed, even though it was late at night and the car park was fully lit. The car had a very low front left tire, but I filled it myself at a garage. During the rental we had no incidents whatsoever, so didn't think twice about any issues in returning it. I was very wrong. Firstly there was a minute chip in the windscreen, it was as small as a grain on sand. They insisted that the full windscreen needed to be replaced as it was unsafe, nevermind they gave me a car with a flat tire. This is normal wear and tear and ridiculous to charge to replace. Secondly the alloy was scuffed. In the damage drawing, there was damage to that area of the car and it is visible in the video. Easy fix? Nope. Not at all. The person assessing the car said that he can't see the damage because it's night time. He says we should've taken 200 videos and photos. Then he shoved an iPad at me and told me to sign. When I said I refuse to as I dispute the damages, his tone changes. He threatens to charge the card regardless. Again I calmy dispute this with him and after a few minutes of getting nowhere, I ask to speak to the manager. He refuses. I ask again and he said that it won't do anything. Again I ask. He says there is no manager. Again I ask to speak with the manager and he says that he is manager. I ask for his name, he says Mario. Myself and his co-worker hear him say this. Another co-worker walks in and I ask who is that manager. He says there is no manager. I ask him to tell me the name of the person I was dealing with, he pauses, looks at him as if he doesn't know what to say and then the other co-worker juts in with "Mario". At this point he says that he is done with me and will just charge the card. No explanation of what work needs to be done or how much it would cost. This place is a scam. They rely on you being in a rush, not knowing your consumer rights and being intimidated by them. Avoid at all costs. Get the train. Even walking is better than dealing with this company.
surprice car rental 1 star review on 26th October 2022
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Posted 1 year ago
1
HJ
Avoid Surprice, if SHOCK shouldn't be a part of your vacation. Don't put your FAMILY IN DANGER with unfit cars and rental where CHEATING is a business model. Proof below (details, photo). Take this as a warning tip ⚠️ Read other's reviews. Check Trustpilot.com, reviews.io etc. 📧 Pls contact me if you were mistreated /cheated at 😈 Surprice or internationalcars. ⚠️Tip 1: Check also under the body for scratches. During return they'd cheat. We were cheated and made to pay for an already existing scratch-underbody bumper (SEAT Ibizza). See photos with scratches taken at start and end of rental. 🤔Can you even tell which one was start and return photo ? Source: Both photos is by Surprice employee (Nuno Henriques). Threatened not to provide airport shuttle if continued to mention scratches already existed. Credit card forcefully charged. 😈They know customers are under time pressure during return. ⚠️Tip 2. The first car given (Fiat) had warning lights and check engine lamps flashing + engine power reduction on highway. Within 10 min we had to return twice to Surprice again and ONLY after severe arguments we were given a different car(SEAT). ☠️We heard another customer complaining with similar engine problem. Was charging extra us a revenge for forcing an exchange ? - May be/not. Whatever it is, I wasn't going to put my family in danger. - Neither should you. Too many similar reviews on being cheated. They don't care and Sadly too many times they get away. Consumers MUST not accept this anymore. #CheaterSurPrice #CollectiveConsumerProtection #EUConsumerPettition #portaldaqueixa.com #deco.proteste.pt
surprice car rental 1 star review on 4th October 2022 surprice car rental 1 star review on 4th October 2022 surprice car rental 1 star review on 4th October 2022 surprice car rental 1 star review on 4th October 2022
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Posted 1 year ago
1
Unverified Reviewer
These don't even deserve one star. Booked a car through doyouItaly. Clue is actually in the name. Paid 400euro in advance. First the shuttle bus information was wrong but finally got to Surprice Rental which is the first alarm bell. A company with multiple names. They charged me for a booster seat as they made out I ordered one. Even though I hadn't. But after a long plane journey. My family stood outside I just paid and said I'll sort the refund with doyouitaly later. Secondly we went in the office to collect our car and was hit with charges left right and centre. Long story short. They wanted 700euro as a deposit which on my booking papers was supposed to be 100. The 700 only on a MasterCard which I told they would keep my card on file but not take the money. Next is they can charge me 340euro on top of the 400 I already paid. but I won't get it back. As this is a deposit waiver so I don't need to pay the 700. Ok. My card didn't have enough money. Ihad cash. They wouldn't accept. I had a debit card. They wouldn't accept. This was a Sunday. So I had to load money onto my credit card and then travel back in the morning. Next day it cost me 200 euro.on top of 150euro to get back to Surprice Rental. Then they had a manager there who was like a 18year old man. They told me they cancelled my car as I had not collected the car within 2 hours. No chance of refund and no chance of another car.a true scam from the start. There was people there in the same situation as us. I asked a member of staff surely this isn't normal. And he told me the company is a scam company! This did get heated.the manager told me he was going to ruin my day. He wasn't wrong! Then I realised they need to trade this was to pay for his stupid haircut. I asked his employee where can I get a car for my family to end this disaster. I went back to Traviso airport, within 30minutes I had a car sorted and could start my holiday after loosing two days. Thanks Surprice Car Rentals. Autoone. And doyouitaly. Definitely did me. Haven't got my money back. The manager wanted to fight me. He will hopefully meet his match soon. I'm sure he will I'm reporting this company and discussing a claim with MasterCard
surprice car rental 1 star review on 4th October 2022
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Posted 1 year ago
1
Verified Reviewer
No! To be avoided at all cost. They are scammers. You’ll find their quote very attractive until you get there. Once you’re there, they’ll do their best to charge you additional for the insurances or saying they haven’t got the car you’ve ordered. A mim they gave me an old car with loads of miles and loads of scratches, saying the car I’ve ordered was returned with faulty engine… loads of bs… They wash the car so the car will be wet when inspected. You won’t be able to see all of the existing marks and scratches until you’ve let. They’ll charge you for these at the end. At the end of the day these cars have a price, they’ll need to make money so they’ll do their best to charge you the most. My advice would be to go to well known companies such as entreprise car and alike, they might look more expensive but it’s a fix price not with loads of additional charges when you get there. They charged me 900€ for damages, or tried to, I had to raise this with the credit card company as a scam.
surprice car rental 1 star review on 4th September 2022 surprice car rental 1 star review on 4th September 2022 surprice car rental 1 star review on 4th September 2022 surprice car rental 1 star review on 4th September 2022 surprice car rental 1 star review on 4th September 2022 surprice car rental 1 star review on 4th September 2022 surprice car rental 1 star review on 4th September 2022 surprice car rental 1 star review on 4th September 2022
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Posted 1 year ago
1
Daniel Kolhoff
Do not go to them to rent! Very liars!They guys are scammers and fraudulent!
surprice car rental 1 star review on 2nd August 2022 surprice car rental 1 star review on 2nd August 2022
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Posted 1 year ago
1
Jim
They guys are scammers and fraudulent! Do t rent here and if your broker sends you here change the rental ! Your pickup at airport will take forever with no signage or anything to help you They give ya car in dark garage , you point out all the scratches yiu see take pics etc they say yes we have that in file ! On return they go over it like a magnifying glass , and like every other car being returned they find something to charge you ! Because they know where to look ! Make you wait and pay ! Luckily I purchased broker insurance which was refunded after they too could not get details from these guys ! And watch your credit card for future transactions and report it to your cc fraud department! They are scammers! My car when rented had so many scratches n dents ! The small new scratch they found looks like a buffed touched up piece of paint and tape which had fallen of !oh yeah they are attached to a body shop next door ! Please avoid at all costs for your piece of mind and wallet. First pic sec pic is damage on pickup Which is pathetic third pic is tape coming off where they so crafty knew where to look
surprice car rental 1 star review on 31st July 2022 surprice car rental 1 star review on 31st July 2022 surprice car rental 1 star review on 31st July 2022
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Posted 1 year ago
1
WILMER
I DO NOT RECOMMEND THIS COMPANY TO ANYONE, when I make my reservation for 5 days without insurance I make it for $160 Canadian, let's start with that apparently it only has a small bus that takes you from the airport to the place where the cars are, the bus is super old without air conditioning, it takes a long time to wait for it, when I arrived at the place it is very old, when I showed my insurance from Canada (Desjardins) that covers rented cars all over the world, it turned out that they do not take it because they say they are small, they only received my credit card insurance but only for COLLISION, so they charged me $39 per day for LIABILITY insurance, when I arrived there were several clients claiming the same problem that they do not receive external insurance except as 3 insurance, in total my supposed reservation of $160 came out at $440, I would have known this and better booked in a serious and world-renowned company where they would have accepted my insurance, and the waiting time to look for the car would have been super fast and first quality, and lastly, the car they gave me was a pretty damaged and dirty Corolla, it had slick tires that were ready to be replaced. I thought that it was super dangerous to drive that car and that it was very irresponsible for this company to have cars like that.
surprice car rental 1 star review on 20th July 2022 surprice car rental 1 star review on 20th July 2022
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Posted 1 year ago
1
Andrey
The worst rental company I've ever met. AutOne (autoone) | suprice (this company have many names) is a fraud company in my opinion. They attract clients with discounts but when you return the car you can pay much more than the price on the market. In my case, I showed the staff the small dot on the door and he said that it is insignificant during I got the car, but when I returned the car they said it is damaged which I had to pay!
surprice car rental 1 star review on 27th May 2022
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Posted 1 year ago
1
David
The company does offer any instructions on how to get picked up at the airport in Lisbon, Portugal. It absurdly charged me for minor scratches that can easily be repaired by apply polymer scratch remover (available at any auto parts stores). $500 for two minor scratches? No other car rental companies I have ever used on many dozen occasions in many continents ever did anything close to what SunPrice did. Be careful with this rental company!!!
surprice car rental 1 star review on 28th April 2022 surprice car rental 1 star review on 28th April 2022
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Posted 1 year ago
1
Robert
AVOID AT ALL COST!!! SCAMMERS! Tried to charge me over €500 for a hairline scratch on an old Toyota Yaris ! What they do is take a low resolution pictures on car collection which they then show you on drop off to prove the car had no damage. Make sure you take your own high res photos guys on car collection. Also, very unprofessional, rude staff who does not car about customers. No airport pick up or drop off. Don't be tempted by their lower than the competitors prices. It is just to lure you in and then scam you. AVOID LIKE A PLAGUE!!!
surprice car rental 1 star review on 18th April 2022
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Posted 1 year ago
5
Donna Hughes
On Thursday 24th Feb 2022, I flew to Heathrow with my young son and we rented a car from SurPrice. Once we landed, we phoned the office and someone was there to pick us up within minutes. We were taken to the office on Bath Road and after a quick exchange, we were shown our lovely white Kia jeep (I had only paid for and expected a small VW Golf). We had a lively couple of days exploring Paultons Park and staying in Surrey. We returned the car on the Saturday and the staff very promptly checked the jeep and mileage (you fill it back up level to level so the same as when you got the vehicle) then we were on our way. We got a lift back to the airport and only when we were on the plane, my little boy realised he did not have his beloved blanket and Teddy which he has had since he was a baby and needs to sleep. On the Monday morning I contacted the Surprice Heathrow office and asked them to have a look for the items. They were found in the reception area and the lady in admin was kind enough to post them back to us in Ireland that very day without charge. To me this is outstanding customer service and they went above and beyond, I will be highly recommending this company to my friends, family and colleagues. Thank you for a wonderful experience ♡
surprice car rental 5 star review on 8th March 2022
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Posted 2 years ago
1
Adrian
It is the worst rental company i have ever used. They are thieves, liars, and rude. The central station is not at the airport and has not a shuttle service, which will take you walking with your suitcases 20 minutes on the highway. They charge you for using credit cards with the characteristics they want (valid with any other company). They charged us 100 euros for a 1 cm scratch on the wheel rim. They are SCAMMERS.
surprice car rental 1 star review on 8th August 2021
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Posted 2 years ago
1
Lucky To Be Alive
Kidknapped by surprice £30,000 they take from card!!!! gangsters still operating Sofia airport AVOID how they allowed to operate???
surprice car rental 1 star review on 19th July 2021
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Posted 2 years ago
1
Alex D
Achtung! BITTE LESEN! Betrugsverdacht! Das war mit Abstand der günstigste Anbieter. Für 5 Tage hatten wir nicht mal 30 Euro bezahlt. Der nächste Anbieter lag bei ca. 90 Euro. Im Nachhinein lässt sich der günstige Preis erklären. Wir hatten direkt während der Fahrt zu unserem Hotel (nach ca. 20 km Fahrt) eine Luftdruckmeldung, die wir als Fehlmeldumg hielten. Am nächsten Morgen hatten wir einen platten Reifen aufgrund einer Schraube im Reifen. Nachdem wir mit dem Ersatzreifen zum Flughafen gefahren sind wurden uns 115 Euro für die Reparatur berechnet. Dabei wurde der Reifen nur mittels Kleber geflickt und nicht ausgetauscht! Wir hatten am Flughafen noch ein Paar getroffen, die ebenfalls eine Schraube im Reifen hatten. Diese sah 100% genauso aus wie unsere. Als wir das Auto zurückgeben haben hatten wir - oh Wunder- ein weiteres Paar kennengelernt die ebenfalls eine Schraube im Reifen hatten. Was ebenfalls sehr komisch war ist das die Schrauben alle mittig im Reifen waren und das auch noch in einer "Wasserableitungsrille". Obwohl es sich an dieser Stelle am Reifen um eine Vertiefung handelt steckte die Schraube tiefer als das Reifenprofil. Leider hatte ich in der ganzen Hektik und Aufregung nicht mehr Bilder davon gemacht. 3 Schrauben (nicht Nägel!) an 3 verschiedenen Autos? Für mich sieht das nach einer Masche aus um vielleicht die Verluste aufgrund der aktuellen Lage auszugleichen. Das nächste Mal werden wir die Reifen besser unter die Lupe nehmen und vor allem ein Stück vorfahren um diese rundum prüfen zu können. Wir haben in Deutschland Anzeige wegen Betrugsverdacht erstattet. Außerdem haben wir uns an die europäische Beschwerdestelle gewendet und den Vertriebspartner Cardelmar. Wir suchen weitere Betroffene! Bitte melden!
surprice car rental 1 star review on 25th September 2020
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Posted 3 years ago
1
Alex D
Achtung! BITTE LESEN! Betrugsverdacht! Das war mit Abstand der günstigste Anbieter. Für 5 Tage hatten wir nicht mal 30 Euro bezahlt. Der nächste Anbieter lag bei ca. 90 Euro. Im Nachhinein lässt sich der günstige Preis erklären. Wir hatten direkt während der Fahrt zu unserem Hotel (nach ca. 20 km Fahrt) eine Luftdruckmeldung, die wir als Fehlmeldumg hielten. Am nächsten Morgen hatten wir einen platten Reifen aufgrund einer Schraube im Reifen. Nachdem wir mit dem Ersatzreifen zum Flughafen gefahren sind wurden uns 115 Euro für die Reparatur berechnet. Dabei wurde der Reifen nur mittels Kleber geflickt und nicht ausgetauscht! Wir hatten am Flughafen noch ein Paar getroffen, die ebenfalls eine Schraube im Reifen hatten. Diese sah 100% genauso aus wie unsere. Als wir das Auto zurückgeben haben hatten wir - oh Wunder- ein weiteres Paar kennengelernt die ebenfalls eine Schraube im Reifen hatten. Was ebenfalls sehr komisch war ist das die Schrauben alle mittig im Reifen waren und das auch noch in einer "Wasserableitungsrille". Obwohl es sich an dieser Stelle am Reifen um eine Vertiefung handelt steckte die Schraube tiefer als das Reifenprofil. Leider hatte ich in der ganzen Hektik und Aufregung nicht mehr Bilder davon gemacht. 3 Schrauben (nicht Nägel!) an 3 verschiedenen Autos? Für mich sieht das nach einer Masche aus um vielleicht die Verluste aufgrund der aktuellen Lage auszugleichen. Das nächste Mal werden wir die Reifen besser unter die Lupe nehmen und vor allem ein Stück vorfahren um diese rundum prüfen zu können. Wir haben in Deutschland Anzeige wegen Betrugsverdacht erstattet. Außerdem haben wir uns an die europäische Beschwerdestelle gewendet und den Vertriebspartner Cardelmar. Wir suchen weitere Betroffene! Bitte melden!
surprice car rental 1 star review on 25th September 2020
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Posted 3 years ago
1
Alex Dimitriadis
Achtung! BITTE LESEN! Betrugsverdacht! Das war mit Abstand der günstigste Anbieter. Für 5 Tage hatten wir nicht mal 30 Euro bezahlt. Der nächste Anbieter lag bei ca. 90 Euro. Im Nachhinein lässt sich der günstige Preis erklären. Wir hatten direkt während der Fahrt zu unserem Hotel (nach ca. 20 km Fahrt) eine Luftdruckmeldung, die wir als Fehlmeldumg hielten. Am nächsten Morgen hatten wir einen platten Reifen aufgrund einer Schraube im Reifen. Nachdem wir mit dem Ersatzreifen zum Flughafen gefahren sind wurden uns 115 Euro für die Reparatur berechnet. Dabei wurde der Reifen nur mittels Kleber geflickt und nicht ausgetauscht! Wir hatten am Flughafen noch ein Paar getroffen, die ebenfalls eine Schraube im Reifen hatten. Diese sah 100% genauso aus wie unsere. Als wir das Auto zurückgeben haben hatten wir - oh Wunder- ein weiteres Paar kennengelernt die ebenfalls eine Schraube im Reifen hatten. Was ebenfalls sehr komisch war ist das die Schrauben alle mittig im Reifen waren und das auch noch in einer "Wasserableitungsrille". Obwohl es sich an dieser Stelle am Reifen um eine Vertiefung handelt steckte die Schraube tiefer als das Reifenprofil. Leider hatte ich in der ganzen Hektik und Aufregung nicht mehr Bilder davon gemacht. 3 Schrauben (nicht Nägel!) an 3 verschiedenen Autos? Für mich sieht das nach einer Masche aus um vielleicht die Verluste aufgrund der aktuellen Lage auszugleichen. Das nächste Mal werden wir die Reifen besser unter die Lupe nehmen und vor allem ein Stück vorfahren um diese rundum prüfen zu können. Wir haben in Deutschland Anzeige wegen Betrugsverdacht erstattet. Außerdem haben wir uns an die europäische Beschwerdestelle gewendet und den Vertriebspartner Cardelmar. Wir suchen weitere Betroffene! Bitte melden!
surprice car rental 1 star review on 25th September 2020
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Posted 3 years ago
1
Liudmila Kryger
I would NOT recommend this company. Our family with two young kids had to wait over 30 minutes both times we rented from them because the agent was not in the office (which is outside of the airport). But moreover, they charged the price of the windshield replacement + 50 euro of administrative fees for the small chip on the front window. The next car we rented from we inspected thoroughly and, sure enough, found an unmarked front windshield chip. Will never ever rent from them again.
surprice car rental 1 star review on 2nd July 2020
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Posted 3 years ago
surprice car rental is rated 1.2 based on 280 reviews