“Stunning product NXT panels So hot for so low wattage.Superb transit package! ensures safe delivery.Slight delay in delivery .Need to order early and not wait for Winter.LOW WATTS IE 280- 350 -580 -700-900-1200 watt make these panels superb for off grid solar panel households! and mobile RV/ caravan people .Forget 2 and 3kw heaters no good for battery/ inverter systems.GO NXT INFRA- RED.!!!”
“After having spoken with you about FEDEX and your problem with them, I finally got my order. Sadly my customer was not happy as she thought the IR radiator was more like a white-board!
Personally, I thought it was great. The appliance is well made and Ideal for small industrial areas, heats up quickly and is lightweight. Thanks for your quick remit. My customer paid for the return postage!”
“We bought one of their Mirrorstone Infra red bar heaters and it is terrific. Totally solved the problem of heating a very large and high kitchen. I would recommend it highly.”
“The staff were very kind and polite and helpful. I have bought a heater which was delivered promptly earlier than I expected. Excellent service.
Alex Roney”
“Infra red heating panel. Used the website to calculate the size I needed. The price seemed quite good. The item was despatched very promptly ( although Fed-Ex were a day later delivering it than they initially stated). It is installed, looks good and is working. Need to wait for the winter to see how well it performs. Altogether very good service from Surya. September, 2021.”
“Straight forward ordering, very prompt dispatch /delivery. I'me happy with the performance of the heaters (2x180w, 350w), and looking forward to a gas free future!”
Hi Mark,
Thank you for the review.
I am pleased to hear that you are happy with the product.
If there is anything else we can do for you please get in touch.
Kind regards,
Surya Heating
Hi Maureen,
Thank you for your review.
Your feedback is greatly appreciated.
If there is anything else we can do for you please get in touch.
Kind regards
“Easy site to navigate quick and easy. Quick delivery and very pleased with radiator still working well and does the job when I just want the one room heating.”
“I bought three Classic panels and a thermostat and when they arrived I realised that I would be better off with the upgraded NextGen panels. I spoke to Sydney in Customer services and she was brilliant. She arranged for collection of the Classic panels and within 3 days the NextGen replacement panels arrived. No fuss, no drama. What a fab response from Surya Heating. If the big boss is reading this, give Sydney a rise (or at least a bonus). She is a credit to your company.”
Hi Chris,
Thank you for your review.
I am pleased to here that Sydney was able to give an excellent customer service, we always strive to ensure all customer have this same experience. The feedback you have given is greatly appreciated.
If there is anything else we can do for you do not hesitate to get in touch.
Kind regards.
“Communications let Surya down in the first instance however, once I’d contacted them I couldn’t fault the service. Also had a query regarding further panels and it was answered by Dan almost immediately.
The panel itself is fantastic and I can thoroughly recommend the NXTGEN models.”
Hi Paul,
Thank you for your review.
I apologise that we let you down in regards to communications, however I hope we were able to make up for it.
If ther is anything else we can do for you please let us know.
Kind regards,
Surya Heating
Hi,
Thank you for your review,
I apologise for the prolonged period of time it took for you to get your order. I am please we were able to get the image sent out to you.
Kind regards,
Surya Heating
Hi,
Thank you for your review.
I apologise for the issue cause but I am pleased we were able to resolve this for you.
If there is anything else we can do for you please get in touch.
Kind regards,
WLED
“I ordered a heater some while back now and had our own picture printed on it. It resides in a small shower room and does the job of heating the room perfectly and efficiently. The timer and heating settings are achieved by the remote control. However, it is not as intuitive as having an app on the mobile. I think the later models have a better interface, but it would be good if a small inexpensive but effective add on module could be made available which can be fitted (behind the heater) to allow wifi connectivity to an App. That way adjustments could be made easily and from wherever there is an internet connection!”
Hi Robin,
Thank you for your review.
The feedback you have given has been passed over to the manager as you have made some impressive points. We have tried combining them before but unable to do so however we are still looking into ways around having both remote and Wi-Fi feature in the heaters.
Thank you again for your review, if you have any further feedback for us do not hesitate to get in touch.
Kind regards.
