“NEVER buy online, what they show in the pictures is not the real thing, looking at the necklace I ordered it seemed to be a lovely piece of jewlery of a decent size, the actual item I have got is small, I mean SMALL, so small that the design is hardly visible, not even close to the shape of the item in the pictures that were enlarged so to induce people to buy. Absolutely disgusted by this scam. Not to mention the promise to deliver before Christmas I finally received the item on Dec 30”
“they never delivered the item i bought and after 3 weeks I contacted them and they told this bs.
(I really sorry to inform you that your package has been sent back to use due to a warehouse error. Please let me know if you would like to be refunded, or if you prefer a replacement (based in availability).”
“Purchased a £90 bracelet and within 2 months it had broken. Took it back into my local store and they fixed it for me. Within a further 2 weeks the exact same part broke again but this time because I was wearing it, the broken part was lost. I did the same thing and went back into my local store and this time I was told they'd had a big sale and no longer sell the bracelet I bought which apparently meant that there's nothing they can do to fix it even though it was well in warranty and was less than 3 months old. The options they gave me was store credit (which I didn't want as there was nothing else I wanted for that price and certainly didn't want to spend a penny more) or to pay for it to be fixed elsewhere myself. Absolutely appalled I contacted customer services online expecting a better standard of service; how wrong I was... Had a reply from one person asking for a photo and more details and then never heard anything back. I wrote to them again and again and they never responded. It's safe to say it will be the last penny I ever spend at Swarovski. Disgusting.”
