“Order of frozen mice arrived several days late, completely defrosted and rotten. They refuse to refund or replace the order claiming that we missed the delivery date, but the day the driver supposedly came we were in all day! No one even knocked on the door. You get no tracking information or notification so you have no idea when they are coming or even that a delivery attempt was made. The customer service was terrible, they don't listen to you at all, just keep repeating that they are not liable.
The packaging was rubbish so even if it had arrived on time I doubt that it would have still been frozen. I am now out £60 and they don't care at all. Save your money and shop elsewhere.”
“I have used this company for years, and I have had enough. If you're only looking to buy non-perishable goods, this place is as good as any, but when it comes to frozen foods it is awful.
I ordered a big lot of frozen food, and it arrived completely defrosted and useless. When asking for a replacement, they told me they attempted delivery twice and therefore will not help me. This company does not tell you when your frozen food will be delivered, which is a complete farce considering it is perishable! Therefore the only way to make sure your order arrives fresh is to wait around every day until it arrives, which could take anywhere from one day to one week, their delivery times are never consistent. If you miss the delivery, you're going to pay for the entire £30+ wasted order out of your pocket.
They don't care about their customers, they only care about the money they can get, while wasting their own goods and making you pay for it. Their couriers are incompetent at best, previously they didn't even give me an order, and refused to take responcibility for it. Don't risk it, it isn't worth your money.”
