“I'll contact my bank for money fraud from this company. I paid£80 and didn't even get reference number for track my order. My emails with ask questions wasn't answers with what I asked for. They told me to track my order from website site but how I can do it without reference number? I wouldn't even ask about refund or waiting one hour more for this professional information because this shop is mistake.”
“I ordered a tank a week ago. I had planned for a gecko to go in that vivarium that was being delivered after the tank was due, so i could set it up ready. Then i got the wrong tank and then had to wait for the right one to arrive. In the meantime the gecko was delivered and has had to go in a temporary tank thats not suitable for him. Once emailed, I was asked by customer service when i am free during the week to have the tanks swapped over, to which i replied Wednesday. I work 12 hours shifts at a care home this was the only day i was free. However, the swap was then booked for Thursday 15th, followed by a lack of communication with the booking, which doesn't impress me. I then had to arrange for someone to stay at my house for the day to be there to swap the packages. However, DPD have not received my parcel yet to be delivered. The tank is for a male African fat tailed gecko which is now has its life at risk from not being housed properly. Then i emailed them stating DPD haven't got the tank and that i have had nothing regarding the swap. Then i received no reply. So i have no clue if i am ever going to get the right tank. I dont understand how they can get an order wrong. When ordering a leopard gecko set up and receive a tortoise table, surely they should notice that was wrong. Especially when they print off the delivery note stating what i was meant to get and put it with the wrong items.
The inconvenience caused by all this is detrimental. Waisting time of not only myself but someone else to spending their day sat in my house waiting for it. Its a shame as I was going to buy a female african fat tailed gecko from their site too. However, i won't be doing this now, i though they were more reputable business after looking at the reviews and comparing to others sites. I was wrong. Never using them again and advice others not too.”
