Swinton Reviews

3.0 Rating 462 Reviews
46 %
of reviewers recommend Swinton

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Swinton 1 star review on 28th June 2021
Ryan Holt
Swinton 1 star review on 28th June 2021
Ryan Holt
Swinton 1 star review on 29th April 2021
James Foley
Anonymous
Anonymous  // 01/01/2019
I have tried twice to discuss renewing my policy, and both times , have spoken to someone in South Africa , with very basic knowledge. I have now cancelled. Why don’t you use UK operatives? Thank God I’ve never had to make a claim! I would have no chance of getting it sorted!
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Posted 1 month ago
got a quote for my car over £1100 for single driver got cover for £428 for myself and wife.Where do they get their prices fromalso i have house insurance with them that i will be changing when renewal comes
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Posted 2 months ago
Worst company ever! Tried to claim 27/12 was given a ref and promised a call back. All xmas period spoke with staff who dont have a clue terminate the call on you. Paid to do the work myself now - waste company put through complaint and offered me £25 compensation ! Avoid this company !!!
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Posted 2 months ago
They cut my car inurance with no warning they said i never paid my bill which it went out every month now they want me to pay over £500 to get it back
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Posted 2 months ago
I have tried to make an enquiry about an issue. They said someone would ring me back. Which they never did. But not before they hung up on me 3 previous times, when I mentioned I had a stammer, & one even asked what appliance is a stammer.
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Posted 2 months ago
Unfortunately, my experience with this finance company was quite disappointing. Despite promises, the services offered fell short, and canceling was met with threats that affected credit scores. Even for minor amounts (£25), their aggressive pursuit via debt collectors was unsettling. Overall, their lack of ethics and poor service make them highly unrecommended.
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Posted 3 months ago
i am disgusted with the service. I have spoken to advisors to renew my policy. They agreed a new price but did not bother to set up a direct debit. This is their department not mine. I spoke to advisors on 3 occasions, I don;t think they actually understood what they had to do. PLEASE DO NOT RENEW WITH THIS COMPANY. Julie Timson I would like a call back to set up my direct debit as I am fed up of trying to get through.
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Posted 3 months ago
Poor customer service and unexplained extra charges. I had my renewal price and found that the premium had increased more tha expected then, in addition, an extra, non refundable charge was added due to an ongoing no fault claim. I also find that the contact telephone number is a chargeable number which led to my phone bill increasing by £30 due to waiting time on the phone. One call lasted 50 minutes which is unacceptable.
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Posted 3 months ago
Went with this company for my car insurance as their quote was the lowest on Compare the Market. Unfortunately after signing up and paying, and with the insurance already in place, they emailed to say there was "something they needed to check" so we had to call them. They then proceeded to tell us that there was an "at fault" claim for one of the named drivers back in 2019, which was a total lie as the driver never made such claim and their current policy clearly shows 5 years no claim, as we had honestly declared in the application. They tried to say this non-existent claim would raise the premium by £65! Naturally I said they can keep their policy and that I wanted to cancel while still within the cooling off period, so I can go with the next cheapest provider on the Compare the Market list which was only £15 more expensive, but hopefully more honest. I was charged a £25 cancellation fee which was ridiculous, but I paid it on principle. Clearly their tactic is to lure you in with the cheapest quote and then make something up to increase the premium once they've got you. I'm surprised by all the positive reviews on other sites, but most are probably fake, or maybe they just choose to rip off the occasional customer. Well they won't have my well earned money, but they can have this 1 star review instead. And there's more coming. So for the £25 they got from me, they'll get a lot of bad publicity. Terrible business sense. They are a total rip-off company and I'll complain to Compare the Market about them. Stay clear!
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Posted 5 months ago
I received my auto renewal which was more than double the previous year despite nothing changing! I phoned to cancel it and was told they couldn't find a cheaper insurer. I went online to the price comparison sites and found motor insurance for £575 instead of the £1272 that Swinton wanted. DO NOT TRUST THIS COMPANY!
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Posted 6 months ago
I'm looking to cancel my policy with Swinton. I would expect the premium to not be paid for the remaining period of the policy. Instead, Swintons are charging me nearly £300. The reason is an unsuccessful claim that we made a couple of months prior. My son's bike was stolen, and I wasn't sure if it was covered by our policy. When I spoke to the team to ask, they suggested that I claim as that would be the only way to find out for sure. Which I did. It turned out not to be covered. Shame, but I accept that - if it's not in the policy, then it shouldn't be paid. But now I come to cancel the policy, and instead of having the remaining premium cancelled, Swinton are asking me to pay £287 for the claim that wasn't covered. Is that not beyond ridiculous?
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Posted 6 months ago
The worst insurance company. They sent around a rude loss adjustor to figure out whether we would be covered. He came up with random excuses why we wouldn't be covered. We have had independent quotes from roofers and they explained exactly what was the problem which would be covered.
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Posted 7 months ago
Had an accident on the 26th July,still no courtesy car,still no help from Swinton,awful phone manners,terrible company,I’m at my wits end and they don’t care!
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Posted 7 months ago
Don’t touch this company, they are a rip off for car insurance. Was transferred to them from MoreThan and they wanted over fifteen hundred pounds more in annual premium.
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Posted 7 months ago
Awful insurance, taking all my money from my back because of their incompetence! I will be going with a different insurance company. I am left with nothing because you did not take my monthly payments, and told me four months later!
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Posted 9 months ago
Awful customer service, avoid at all costs. Foreign call centres unable to u detest and English
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Posted 10 months ago
My husband and I both have Motorbike Policies with Swinton. Husband had accident 5 weeks ago, still waiting for Swinton to actually do anything, other than pass the buck! Live chat today, a lady told me that neither of our bike registrations show on their data, nor does our name or address. They quickly take payments every month tho. Ive just spoken to another woman to tell her we now need to stop the policy as the bikes been written off, and she asked me who has told us that!!! I have just suggested that they look into this entire shambles of a claim, and my own policy that doesn't exist and get back to me. I WILL NOT hold my breath. Absolutely terrible service, I will NEVER use Swinton again, even if they gave it for FREE! PS - I have given a 1 * as there is no minus *
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Posted 11 months ago
Received letter asking I call them so I did and was told they had renewed my policy incorrectly and I need to pay them over the phone. I asked for this in writing and got a garbled reply. Received a further letter and called them again asked for details in writing again and lodged a complaint. Was assured my policy would not be cancelled but this was a lie as have on one hand received an email saying they are looking into my complaint and at the same time a notice of cancellation!
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Posted 1 year ago
I don't want to say a bad word about anyone but I'd avoid Swinton ,lack of communication,had my policy cancelled,no correspondence email,text from them ,and all because they couldn't see a pdf file I'd sent them clearly (and didn't think to inform me to send it again )when spoke to them ,the call centre agent was rude and unhelpful,and then refused to tell me what information was missing,made a big contordiction , firstly saying ite pdf was blank ,and then saying the pdf was a pic of a v5 which couldn't see clear and that's why was cancelled,asked to speak to manager and was only able to do so cause I kept agent on phone for half hour,when spoke to manger ,she didn't want to help at all , absolutely shocked how awful they are ,and none of there agents have very good english
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Posted 1 year ago
Never will I recommend swinton we had a flood jan 2022 we decided to claim as haven’t before they came round and gave the go ahead but then found asbestos so they removed all furniture so they could go ahead with the floor and removed all flooring. That was in October we are now living in cold conditions with a concrete floor and no furniture. So no I would never recommend swinton
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Posted 1 year ago
Swinton is rated 3.0 based on 462 reviews