Tailster.com Reviews

4.9 Rating 1,313 Reviews
98 %
of reviewers recommend Tailster.com
4.9
Based on 1,313 reviews
Shipping & Delivery
On-time Delivery
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
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Tailster.com 5 star review on 3rd June 2023
Elsie
Tailster.com 5 star review on 3rd June 2023
Elsie
Tailster.com 5 star review on 6th May 2023
Aliceson
Tailster.com 5 star review on 6th May 2023
Aliceson
Tailster.com 5 star review on 6th May 2023
Aliceson
Tailster.com 5 star review on 6th May 2023
Aliceson
Tailster.com 5 star review on 15th August 2022
Laura
105
Anonymous
Anonymous  // 01/01/2019
Before completing my assignment to become a pet carer, they sent a first time fee approval invoice of £9.99 that make me aware that something is not quite right, all this rush ...so I closed my account and asked them to cancel the invoice. Why so quick to take money from someone who didn’t even complete their Application as a pet carer not benefiting from any of their promised services.
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Posted 1 week ago
One star is too much. To mirror every other complaint I competed a job on 14th Dec still no payment, despite numerous emails to Siobhan and with the standard reply this has been forwarded urgently to our financial department….. well I’ll not be holding my breath…. Try Rover and Pawshake they are great they pay up in 3-4 days straight into your bank account
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Posted 1 month ago
They are taking money from clients but not paying their carers. In financial trouble beware. I am owed hundreds of pounds.
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Posted 1 month ago
No stars Tailster do not pay their carers !! Avoid at all costs ! They are in financial trouble and all associated with them needs to be aware
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Posted 2 months ago
Louise who through me in touch with was excellent.
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Posted 4 months ago
Riley had a very good time with Alanah Roberts while we were away on holiday for 12 days and we received reports and pictures on time Alanah is a very caring lady and Riley came back healthy and happy i will be very happy to book her again next time.
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Posted 5 months ago
Straightforward platform to organise pet services.
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Posted 6 months ago
Really good and easy to use site. Was really happy with our cat sitter. Will use again
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Posted 6 months ago
A fantastic service, easy to use and great communication, every step of the way.
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Posted 6 months ago
Overall Tailster seems to provide a good service. What I like about their business model is that they keep an eye on your activities and correspondence with animal sitters and intervene as required. The money is withheld by them until the animal sitter services are completed to your satisfaction. We also had a positive experience with the cat sitter we used and would use her again. The website and app could be improved, and a wider selection of available animal sitters with a more comprehensive history of recommendations (from a wider audience of users) would be better.
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Posted 6 months ago
Our sitter was punctual, friendly and caring with our dog. Very happy with our experience of Tailster.
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Posted 6 months ago
We decided to give Tailster a try after our cat's last visit to a cattery left him stressed and not himself for a couple of weeks after. We found it easy to use and arranged a meeting with his carer, who he took a liking to instantly. We've just returned from being away for 10 days to a very happy and affectionate cat. We're so happy with the care he's received and wouldn't have anyone else look after him now!
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Posted 7 months ago
Great. An excellent job provided by tailster. Com.
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Posted 7 months ago
Finding Tailster.com has been a life saver, I found somewhere that I could find the perfect pet carer!
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Posted 8 months ago
Tailster was brilliant from start to finish. I found the perfect minder for my dog. Would recommend to anyone looking for a nice, friendly service to use Tailster. I will certainly be using again.
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Posted 8 months ago
My first booking with Tailster for holiday cover and walking my two dogs. The site is simple to navigate and a it was seamless process from start to finish. A lovely doggie carer too. I would use Tailster again and highly recommend the App.
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Posted 8 months ago
Easy to use, well matched with a carer, provides reassurance.
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Posted 9 months ago
We found our perfect dog sitter. Amy is lovely and we think Parkin has had a wonderful time in her care. We’ll definitely book her again. 😊
Tailster.com 5 star review on 3rd June 2023 Tailster.com 5 star review on 3rd June 2023
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Posted 9 months ago
They've been responsive, very much on the ball, helpful, and understanding.
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Posted 9 months ago
So far so good. Reliable sitter and efficient booking. Will definitely use again.
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Posted 9 months ago
Tailster.com is rated 4.9 based on 1,313 reviews