TalkTalk Reviews

1.2 Rating 1,405 Reviews
4 %
of reviewers recommend TalkTalk
1.2
Based on 1,405 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 40%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
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TalkTalk 1 star review on 14th December 2023
Aleksandras
TalkTalk 1 star review on 2nd November 2023
Talk Talk Is Pro Cons
TalkTalk 1 star review on 2nd November 2023
Talk Talk Is Pro Cons
TalkTalk 1 star review on 19th September 2023
Anonymous
TalkTalk 1 star review on 15th July 2023
Zac
TalkTalk 1 star review on 12th February 2023
Anonymous
TalkTalk 1 star review on 13th January 2023
Anonymous
12
Anonymous
Anonymous  // 01/01/2019
They are 0 rate on costume's service, I have 24 hours with no internet that I'm paying for and no answer, the worst company
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Posted 3 months ago
Unable to register a bereavement and transfer details! Terrible customer service.
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Posted 3 months ago
For anyone who is thinking of taking up the offer of Fibre To The Premises - let me share my experience of incompetence and unacceptable customer support from Talktalk. In November 2023 I signed up to Talktalk full fibre 150 with VoIP - The initial, agreed, FTTP installation had to be rescheduled due to TT failing to dispatch the necessary new router in time. On the new day of installation, it was discovered that TT had not included the Digital Voice Adaptor, which is needed to provide access to VoIP for my house telephone. TT assured me that one would be expedited - it took 5 days to arrive, during which, we had no home telephone connection. After two days of good Internet, and telephone operation, our telephone connection developed a fault - we could neither make nor receive calls. Throught December 23, I spent numerous (unsuccess) frustrating hours on online text chat, and telephone conversations, with different TT support staff members, with promises to log the ongoing fault for further investigation. I was promised follow up calls, from Managers, and a new router - none of which ever materialised. The TT staff I interfaced with were polite and friendly - but, incompetent. Because when I finally connected to someone who knew what they were doing, the problem was fixed within minutes. Bottom line is - we were without a telephone for much of December 23. I have been a Talk talk customer for several years - but, this experience has left me totally disenchanted with them.
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Posted 3 months ago
Always on hold waiting to be put through to yet another department who then put you through to another department who still don't listen who put you through to another department before you know it you have been on the phone for an hour and the problem has still not been resolved
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Posted 3 months ago
Absolutely awful company to deal with call centers just awful no understanding what's so ever with people with sight problems having to ring every week as phone line not working,just to be told something different everyweek, and have to go through the same questions so frustrating, stay away from this company
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Posted 3 months ago
They put iñ new wifi but left home phone disconnected and I'm I'll very much so with cancer etc and it's cost me over £3000 as I stay clear of these charlatans I'm going to take them to court as I recorded all there rude pathetic phone calls p.burne
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Posted 3 months ago
Full fibre was installed in October but it only worked for a few hours. We were left without a service for 7 days. Last week the service would not work again, we are now on day 6 with no phone or broadband. An engineer came out said he was on light duties so could not fix the problem and that someone would be coming that day we waited in 3 days no one called. We have contacted Talk Talk via customer services, by text and on-line they are no hope and to be honest really do not seem to care.
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Posted 4 months ago
Poor service. 7 years was talktalk internet at home. There were almost always problems! Such as the internet disappearing. Today the Internet connection sends 1mb and uploads 200kb. When I called them they asked for details, I couldn't provide them because I couldn't find the paper and they didn't even try! They said that you can't prove that you live there, so we can't help anyone... Then who needed the money? I boldly terminate the contract with them, fed up. Of course they will still ask for £143 to terminate the contract, even though there is no internet. Advice don't even try!
TalkTalk 1 star review on 14th December 2023
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Posted 4 months ago
Very very bad experience with this company customer service very poor
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Posted 4 months ago
Be a wear from this duchy talktalk telcom limited as they are the worse company in united kingdom to rip off people and supply very bad service to deal with, this apply to all user in United Kingdom.
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Posted 4 months ago
So, I get full fibre, no extra cost as the email stated, then they bump the price up. Spoke over 2 hours on the phone, approx 10 hours with online chat, turns out they had forgotten to give me my new hub, or the gift voucher promised. I said online chat, "you are not helping i will wait for complaints " he sent me a smiley ☺ and then deleted that part of the chat. Totally DISRESPECTFUL
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Posted 4 months ago
Avoid this company at all costs. I have specifically made an account just to write this review in the hopes people will avoid this company. Our account is in my partner’s name but I have been dealing with the ongoing issues we have been having with TalkTalk. To start this review off, I had booked Monday 27th November off work to be around for a CityFibre engineer that was booked in to change our line to fibre in the AM slot of the day (8:00-13:00) which we had been informed about by a TalkTalk letter and several emails and texts. On Monday at 14:00, after waiting around all morning for a no show engineer, I decided contact TalkTalk about this and to see where the engineer was via chat. As I go to do this, and out of interest, I check our broadband speeds through the TalkTalk account as our internet as been slow. I then find out that our speeds are at 8Mbps rather than the guaranteed speeds we are paying for of 29Mbps. So I now had two issues to resolve with them over chat. After nearly 2 hours of back and fourth I get confirmation of: 1. There is a fault with our external line outside of our home which is causing this issues with our broadband speeds but not to worry, they will get an Openreach engineer out to fix this first thing the next day AM slot again (Tuesday 28th November 8:00-13:00) 2. They are really sorry but the engineer just won’t be turning up today due to more work being required before they can install. When I queried when and how this had been communicated to us so that I didn’t have to book a day off, all I got was that they were sorry this wasn’t communicated to us and that CityFibre will be in touch by end of day 4th December to rearrange the appointment So now we get to Tuesday 28th November where my partner has stayed home for the Openreach engineer that will be showing up to fix our faulty external line. Unfortunately, yet again, no engineer turns up. Back onto the chat I go to query this again. After another painful hour of back and fourth I then get informed that the booking was not successful. So again, I query who communicated this to us so that we didn’t have to wait around at home for yet another no show engineer. Yet again, all I got was empty apologies for the lack of communication. They then very kindly rebooked this engineer visit for today, Thursday 30th November AM slot 8:00-13:00. I go online this morning to confirm it is all booked in okay as since this was booked and confirmed as booked in the chat, we haven’t had any confirmation of the visit. Again, after a relatively quick 30 min chat, I am assured the engineer is booked. I decided to contact Openreach directly just to see if they have an appointment booked for today at my address, to my surprise, no appointment had been booked. And so, for the fourth time this week, I go back onto the chat with TalkTalk (with each chat transcript being emailed to my partner so we have an official log of all of this) only to have them give me empty apologies for lying to me after yet another hour of slow back and fourth. I have now tried to raise an official complaint and to be truthful, I don’t think it has actually been logged. I am also now currently waiting on a call back from a manager within 24 to 48 hours time… This is if they even bother to ring me! But trust me, if they ring or if they don’t, this review will be updated either way. So, we are currently running on a broadband that is not running on the speeds we are paying for, and we are waiting for some elusive engineers to turn up and fix the line TalkTalk have admitted themselves is faulty and install our new fibre line. All in all disgusting service but at least they are consistent in lying and wasting my time. I have informed them that in the meantime, while I wait for a call back from this manager, I will be scouring through Ofcom and our contract with them to see what our options are with paying for a service and a “guaranteed speed” that TalkTalk are currently aware they are not fulfilling and have made no attempt to fix. This is our first time with TalkTalk and without a doubt, it will be our last.. Don’t make the same mistake we did by choosing this company.
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Posted 4 months ago
The one star should be minus five. Have no been without a land-line since the 9th of September. Have been in contact with TalkTalk on many occasions and got no satisfaction, latest response is that they will look into the matter and call me (on a dead line?) during the morning of the 8th of December. Three months without a land line .Perhaps I should try smoke signals
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Posted 4 months ago
Do not go with talk talk. Talk talk were fine until I moved house and they were unable to provide me with wifi to my new home. 3 years ago. I then received a text message a few days later stating they had cancelled my account as they were no longer able to provide me with wifi. I thought this was fine, there’s plenty of alternative providers, so I thought that was that. Until I revived a debt collection letter three months down the line? I phoned the company and explained the situation. They agreed I was in the right and returned my account back to talk talk who said that I no longer owed any money. So then I thought finally, that’s finished, this was about 2 years ago. However I was wrong, three years later from moving house and this occurred -I’m applying for a mortgage. During the application it flags up I have a default on my account. I was shocked. Apparently, they still expect me to pay a massive bill when they decided that they wanted to cancel my account, as basically Talk talk couldn’t be bothered to send someone to install the wifi to my new address. To top this off, when I phoned up Talk talk, they said I did not owe any money but they can not remove the default. After filing a complaint about this, last week and hours on the phone, today I revived an email stating that I can pay it but it won’t reflect on my credit score. Just to point out - I can afford to pay it but it’s the principle, why do I have to pay when they canceled my account. The customer service is horrendous. I have been told that I do not owe any money, on numerous occasions, that there is no idea where this money has even come from and no one on the phone seems to be able to see any missed payments but ‘unfortunately they cannot remove the default’. To add to this, in order to actually speak to someone you have to talk to an automated voice recording and try and jump through a million hoops to try and speak to an actual person. The worst company I have ever dealt with. Do not recommend. If I could give zero stars I would
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Posted 4 months ago
The website is like walking a maze blindfolded with one leg tied to a mad dog running in the opposite direction. They will charge you early cancellation even given advance notice of end of contract. Then when you ring on the day the contract ends they place a further " processing charge" for 30 days going forward £30 plus . It is simple ....when a contract ends a simple document should be available to give notice of the termination of a contract at its completion. I will write to OffCom to advise them on contract completion charge SCAM . Don't trust them !
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Posted 4 months ago
Now three weeks without a phone and now the email service has totally stopped. Been on the phone for 8 hrs and got no where. Totally useless. Going to move at end of contract
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Posted 4 months ago
Was supposed to take over our broadband from our previous supplier, but did not notify them and we could not use bt fibre and told us to connect by old phone socket, so now we are paying for two broadband connections,because our previous company have not had any communication from talk talk,phone their customer service, and they have not got a clue ,just passed from department, to department with them having no idea what we were trying to explain to them,I might even now lose my telephone number, because they did not put in the request to take over our broadband service, I am self employed and this number is on every trade website that there is ,I have cancelled the direct debit and have consulted my solicitor to pursue them for damages and compensation
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Posted 4 months ago
Absolutely useless company it’s almost impossible to talk to anyone and then they keep passing you on to other people when you do get through I would definitely not go near them I have canceled and will never ever go back
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Posted 4 months ago
Can't recommend this company at all. The lack of any level English means you bang your head against a wall try to explain and re explain issues. My talktalk email got hacked, you would think this would have a high priority to be felt with, but nearly four weeks later I am still trying to talk to a manager about it. All I get is that my complaint has been escalated . The tech department can't sort it out and have to email someone to deal with my request!!! to be polite, shear and utter incompetence doesn't even come close
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Posted 4 months ago
I AM FREE! NOW WITH EE! no more 30 hours plus on phone live chat with useless incompetent untrained so called technical experts ,even after 3 engineer appointments told them fault was with Talktalk systems, 36 days of stressful living hell with no internet connection, advise any potential victims, dont get fullfibre installed now, or risk no broadband for Christmas...
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Posted 4 months ago
TalkTalk is rated 1.2 based on 1,405 reviews