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TalkTalk Reviews

1.2 Rating 1,404 Reviews

4 %

of reviewers recommend TalkTalk

Company Reviews

1.2

Based on 1,404 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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12

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Talk talk are corrupt in my opinion after having no service through out lock down and it constantly playing previous to that I told them I would be switching to another company so I pay them £108 and then the man on the phone had assured me that was the end of the matter but now there claiming I owe another £160 and are sending me letters via moorcroft debt recovery but this bill should NOT BE GETTING SENT TO ME BECAUSE I DONT OWE THEM ANYTHING AND IM FED UP OF THIS THIS IS WHY I THINK TALK ARE DISHONEST AND CORRUPT. When I called them regarding this issue they said they’d call me back but they never did very unprofessional”

Posted 3 years ago

“I wish i could give 0 stars, Here's a story for you. We were with Bt but moved house. Bt unfortunately messed everything up so we decided to switch from Bt to Talk talk, What a mistake that was, turns out that Bt was the least of our troubles. After initially speaking to talk talk it was explained that although our new house had a phone line, there was no master socket and one needed fitting. All good and a engineer will be with us on the 30th the day it all goes live. Turns out this was complete b*llocks, and this is where all the lies started. Firstly in 2 seperate conversations on the 30th we was told that an engineer will be with us as soon as the account goes live, turns out this was about as true as prince andrews trip to pizza express, and no engineer turned up. Morning of the 31st we call up to see what happened. They apparently couldn't activate the line due to no dial tone and therefore couldn't activate our account or line till an engineer comes out to install the master socket. The same master socket we were told could not be fitted till line was activated. Now i'm no genius but that leaves us in a bit of a conundurm, a weird twilight zone with no internet available. Maybe bearable if my 11 year old step son wasn't a fortnite obsessed kid who is probably going to hold this against his mother and me in his upcoming teenage years which results in years of rebeliousness and our impending doom. Anyway.. I decided that may be talk talk wasn't for me, I called them up on friday after work to explain that they were rather unhelpful and the lies didn't help, so therefore i would like to cancel. That's where "kevin" if that's his real name informed me that i can't cancel as my account is not active yet, Now i suspect that kevin wasn't expecting me to send him round in circles looking for the standard answers on the sheet in front of him. But to say i confused the poor lad is an understatement. He eventually gave me a number for the Joining support team. Who i eventually got through to and cancelled my account and should receive an email in 24 hours. Guess what? No email received. Skip to today the 3rd August, I get a phone call from my partner to inform me that openreach are here to fit the master socket. Well well well, talk talk seems you trying to tempt me to stay, unfortunately for you this isn't 3pm in a nightclub and i haven't just done 5 shots of tequila. I will be attemting to cancel what feels like an illicit affair again tonight and hopefully will make some progress.”

Posted 3 years ago

“SCAMMERS, take money from your bank, kept sending bills. I told them, I am tied into Virgin, they still tried taking money from my bank. THE MOST DISGUSTING COMPANY. I WISH I HAD SEEN THESE REVIEWS BEFORE I LET THEM GET OPENREACH TO PUT A CABLE DANGLING FROM THE ROOF TO THE GROUND, INSIDE MY HOUSE THEY STUCK A BOX ON MY WALLPAPER WITH DOUBLE SIDED TAPE. IT HAS TORN MY WALLPAPER, WHY DOES THE OMBUDSMAN ALLOW THEM TO KEEP DAMAGING PEOPLES' HOMES? I ASKED TALK TALK TO COME AND REMOVE IT, REMOVE THE BOX AND TAKE THEIR MODEM. THEIR RESPONSE WAS TO SEND ME A BAG TO SEND IT BACK TO THEM, WHAT A DARNED CHEEK. THEY ARE STILL, 5 MONTHS ON SENDING ME BILLS. THIS IS HARASSMENT AND THOSE WHO SHOULD DO SOMETHING ABOUT THEM, WON'T.”

Posted 4 years ago

“Where to start? It has been SO awful, that even the process of trying to leave TalkTalk has been incredibly distressing… - There was a fault with my broadband that took 2 and a half hours of phone calls and online chats, over a few days, to get resolved. - They would tell me the fault was resolved and then it would happen again. - Every time you contact them it takes 10-15 minutes before the issue can actually be discussed (they have to spend ages waiting for your account to come up on their screen and it takes ages to get through their security). - Every time you speak to a new person (they pass you from team to team and back again), the issue has to be explained all over again. - It is very difficult to understand each other. I would explain the issue and they would usually misunderstand (with the exception of when I managed to get through to a manager. Often I was unable to understand what they were saying). - During all this I was told I had 'some orders' in process. I had not placed any orders. They told me I had 'done one click' on an email I'd been sent and placed an order for something. I had not. They did not believe me. I later checked my email and I hadn't even opened any of the sales emails from TalkTalk in recent months. They said they would cancel said 'order' (surely it can't even be legal for someone to make a legally binding action through one click on an email?). - This led to a conversation about pricing. I had come off fixed term and was then paying a ridiculously high price each month. They offered me a better deal. I agreed to go ahead with this and start a new fixed term contract. When the time came around for this to have started, I checked my bill: I was now paying even more than before... - I had three different conversations with them about this ranging from 1-2 hours long each. They denied that they had agreed a new fixed term contract with them with this price. One of the advisors even said that the 'one click order' had never been cancelled and concluded that what the person had agreed with me over the phone was just to continue with the 'one click order' that had apparently been on my account. This of course does not make sense since I was still on a rolling contract, although I did now have the faster fibre, just at an extortionate price... - Instead of the refund for my overpayment, I was offered a 'goodwill gesture' of £10 that nowhere near matched what I was actually owed. - They offered me a new contract that matched what had been agreed weeks before. In addition to the better price, I would be on a rolling contract rather than a fixed term contract. I asked the advisor to email me the offer this time since I could not trust the verbal offer after what had happened last time. He said he was unable to send emails, and eventually agreed that one of his colleagues would do this. I never received an email. When I called them again they knew nothing about the offer, and denied that it was possible. - During all this I asked for copies of a couple of 2018 bills since in 'My Account', only the last 12 months-worth of bills are available. When they arrived they were 2019 bills and had a strange town included in the address field. - They agreed the lower price, but with a fixed term contract. I explained I would go ahead but would take my complaint to the CEO since they were still not acknowledging that they owed me money and had failed to put in place the new contract that had been agreed, and had denied they had ever owed it to me. I was told that if I pursued my complaint then the 'goodwill gesture' would not be given to me. - I told them I would switch to another company and asked them to escalate my complaint further. They said they would and that I would receive a phone call. I received 3 strange phone calls from an 0800 TalkTalk number at different times that literally rang my phone for half a ring and thus were impossible to pick up. - In the meantime I arranged to switch to Vodafone on 17th Feb. Then Plusnet offered me a better service. I cancelled Vodafone and was told that Vodafone manage the communication with TalkTalk so I did not need to do anything. - On 17th Feb my Internet connection stopped. When I called TalkTalk (strangely, I still had a phone line, and still do even writing this!) it became clear that my complaint was still open but that they were not interested in responding to it. I was passed from team to team and in over the space of 16 hours I spoke to 7 different people. In that time I was told lots of different things like 'maybe the openreach exchange is being upgraded', 'I can see your line is still active'. It wasn't until I spoke to a manager that I was told what had happened: they had disconnected my internet because they were told by another provider that I was moving to them on that date and said they were not aware that this had been cancelled. I was told there was nothing that can be done because the line is now disconnected and to have internet I would need to start a new contract with them (not a chance!). - I did explain to them that because my Plusnet contract doesn't go live till March, they would otherwise have two weeks of extra custom from me, but, computer says 'no', of course. During the 96 minute conversation I looked up prices for buying extra data from my mobile phone provider and decided this was a far better solution in the interim anyway, since the silver lining is: I AM NOW FREE OF TALKTALK! I hope I have been able to give you a sense of how crazy-making these experiences with TalkTalk have been. I felt beyond frustrated, and violated, since as far as I am concerned they have actually stolen from me, having gone back on what they agreed, and then denied all of this and not giving me full reimbursement for the resulting overpayment. To have to spend hours and hours getting anything resolved is just soul-destroying, especially when they have such a non-accountable attitude. I can't imagine any circumstances under which it would be worth getting involved with this company in any shape or form. I am writing this in the hope that I can prevent others from having the experience I did.”

Posted 4 years ago

“Like countless other Talk Talk Customers who were unfortunate enough to sign up to the unfathomably dreadful “service", I too received appalling broadband connection, below average broadband speeds (in my case 3.3mbps) and regular service disconnections. After contacting Talk Talk to discuss these issues I was presented with a replacement router that resolved exactly none of these issues. Talk Talk's broadband speeds really had a chance to show what they weren't capable of when two devices attempted to access the same WiFi network... Crash! However, it is Talk Talk's unashamedly abysmal customer service and shockingly rude employees that win this internet and phone provider the award for number one company to avoid at all costs. Counting down the days before I could finally break free from their torturous 12 month prison sentence, I attempted (on numerous occasions) to phone the company to inform them that I would like to switch providers................................................................ ................. .. Exactly that, the line went dead... At first I gave Talk Talk the benefit of the doubt and assumed that it was a bad connection (I mean it is Talk Talk we're dealing with here) so I called them again and lo and behold the same thing happened. Now, you know what they say about assuming things, right? Well, they certainly made an “Ass outa me"... I was hung up on six times before a “technical supervisor" would speak to me about leaving Talk Talk and even then they wouldn't actually discuss the “leaving" part. After barely audible, what I assume were “sales tactics" (or a desperate lover asking repeatedly “but why do you want to go?..."), I had managed to finally convince the “technical supervisor" that I no longer wanted to pay for a service which at best was barely provided. I was then asked to wait whilst I was to be connected to the cancellation department and after a reluctant ten minute wait I was greeted by the same advisor who then said “I will now put you through to the cancellation department". Guess what happened next........................................................................ Yep!! You guessed it, another disconnected call. Though instead of breaking my spirits Talk Talk had only made me more steadfast. I researched method after method to leaving this soul sucking corporation and of course, there is no easy way out... Sending a written letter to; TalkTalk Correspondence Dept. PO Box 675 Salford M5 0NL is a suggestion though if their telephone manner is anything to go by then I'm guessing that Talk Talk's letter box has an industrial sized shredder on the other side of it. The email address for Talk Talk; concerns@talktalkplc.com is, not surprisingly, a dedicated complaints address... Feel free to use it and tell Talk Talk exactly how you feel about their service and don't be shy... So yes, I had to pick up that phone again and delve once more, head first into the insane asylum that is the Talk Talk customer service “help" line. If only it was just “once more"... Long story short and after much more perseverance, I was finally speaking with a Talk Talk Technical Supervisor “Manager" (at least that's what I was told). She advised me to call back in two days to cancel otherwise I would incur an early exit fee. I kindly asked if she would put a note of our current conversation into their system so that when I called back in two days time I would not have to go through this recurring madness for the sixteenth time. She assured me not to worry and that all my requests will be logged and my next phone call to discuss cancellation will be simple and straightforward...... Now, do you think this was the case?... Well, that's a story for a different day... SPOILER ALERT!! It was basically Groundhog Day the movie if Groundhog Day had been based on a never ending circle of phone calls to Talk Talk requesting to cancel their service and then them hanging up. I implore anyone who has even fleetingly considering signing their hard ‘earned over' to Talk Talk's money pit pockets to deeply reconsider. You will NOT get a fluid service and you will NOT be able to cancel their service without severe difficulty and countless hours of stress and endless perseverance. No, No, No!!! Just don't do it!!! Not even if they are ridiculously cheap or offering cashback!! THEY ARE A DISGUSTINGLY POOR PHONE LINE & BROADBAND PROVIDER!! THEY DO NOT CARE ABOUT THEIR CUSTOMERS!! THEY CARE ONLY FOR MONEY, THEIR OWN GAIN & PROFIT!! THEY WILL SIGN YOU UP, BILL YOU & NEVER LET YOU GO!! YOU HAVE BEEN WARNED... Had Dante endured the ultimate displeasure of even three minutes dealing with a Talk Talk Technical Supervisor the “Inferno" poem he penned hundreds of years ago would certainly depict a far worse hell. Abandon hope all ye who enter into a contract with Talk Talk. You have been given more than fair warning...”

Posted 4 years ago

“Worst provider ever had service issue from end of May 2018 up till Sep 2018. Been told today I will not get any refund because I have not made a recent contact. A lot of rubbish. Openreach have made some work outside my property and left new line not connected but been told its my responsibility to contact Openreach due to its not affecting service. I was asking several times for the refund up to today where I have spend 1:50 min to be told that I'm not getting refund due to T&S not been meet with regarding contacting TT. Stay away of this provider I will try to terminate contract.”

Posted 5 years ago

“Where do I start?? I have been with Talktalk business for over 2.5 years. I visited my bank on Monday the 30th of July at 4pm and informed them that I wish to close my account as I have opened a new account at a different bank. On Tuesday the the 31st of July at 9am while I was at a business meeting I was called by my staff to come back to office as the internet was not active. When I returned to office I noticed the account is suspended so I immediately made the payment online using a debit card. When I checked the account I was surprised o find out the payment was not even due until the 1st of August. We as a web design company rely on Internet connection and while our internet connection was suspended I had to pay wages to my staffs (4 people) for 4 hours and 10 minutes doing nothing, Cancel my business meeting and drive 30miles to be back in the office and fix the issue, spend 1 hour 45 minutes of my time chatting online to Talktalk customer service, Speaking to different departments over the phone trying to restore the service while my payment was not even due. **** Im setting up a website about talktalk business and how rubbish their customer service is so please help me with your experience and evidence ************************”

Posted 5 years ago

“We . The company is Tunit have been with talktalk for around 5 years. We have come to change to a cloud system and leave talktalk. Our new provider kept trying to port numbers but talktalk kept rejecting with no explantion. Despite employing our new provider to organise this i called 3 times myself to cancel and port numbers. The first time talktalk said our new provider had to port the numbers to close the account. ( this was not true). The second time was not assisted at all . The third time and only when i asked to go through to customer services did they tell me they kept rejecting the transfer due to an overdue balance. The balance at the time was only its normal due balance although after a month of not being told anything by talktalk was 2 months due. Customer services told me they could not tell our new provider that we needed to clear the balance to close the account and port numbers. So in other words they just kept rejecting it. They then tried to put the onus on myself saying if i had called them they would have informed me. This was not correct as i had called them 3 times and only when i asked for customer services had they told me of why they would not close the account. They also spoke to my new provider numerous tines and could have asked through them for me to call. They essentially on 18/01/21 told me incorrectly that my new supplier would close the account instead of asking me for the balance which if they had i would have happily paid. I disputed what customer services were reading from notes and asked for the recordings of my 3 conversations with them. They said they would listen to them and come back to me. They have not come back with the recordings but instead come back and said they will carry on billing my company until we clear the full balance. I will not be blackmailed due to poor service received and address this fully with Ofcom. I received uncooperative emails from Zoe in customer services. Michael Bromley Tunit (BVS Ltd)”

Posted 3 years ago

“My mum is 81, year's old she's had no internet or phone for two day's. We tried everything to get in touch with you on your free phone number. As her carer I will be on the war path tomorrow and we will be changing her over to a better more reliable internet provider.”

Posted 3 years ago

“THE WORST!! THE WORST!! We signed up for talk talk and got absolutely no internet. We called so many times and each call takes at least 2 hours being passed on to so many different departments and no-one knows what the situation is. Eventually we spoke to someone who was actually bit helpful and she agreed to cancel our contract early and issue us a refund (which we never received) 2 months after I thought I would never have to speak to anyone at talk talk again I receive an email THREATENING TO SEND DEBT COLLECTORS AND PUT OUR NAME ON A CREDIT FILE! Now we are trying to get this bill cancelled as we don't owe them money. We never received a service. We have lost money by using them. No-one is helping us! DO NOT USE TALK TALK!!! RUN RUN RUN!”

Posted 3 years ago

“Hoping to leave Virgin Media, I recently entered into a cheaper contract with TalkTalk. This was the biggest mistake of my life. I had various problems from the start with misleading information (no, they don't cancel your existing provider as they state) and my contract. The common theme is that advisors saying one thing on live chat (which take approx 2-3 hours each time to attempt to resolve an issue) and then contradicting what was agreed when I've asked for email confirmation. The advisors say different things to each other and sadly mislead, mis-sell and lie to you. They deny lying however never want to see screenshots of chats with different advisors to confirm what they've said. They agree things like "two free months AND £60 credit" (confirmed three times via chat these were two separate things), then when I've double checked the next day this has changed to the credit paying for the the free months, then in my confirmation email it had changed again to the credit actually offsetting 'contract admin fees' that I wasn't told anything about until this email. Ive sent two email complaints in and haven't had a reply to either. When I tried to cancel/disconnect (twice, taking 4 hours worth of chat) I had to ask them SEVENTEEN times in a row to please cancel my contract. They just kept recalling details from my contract to me, trying to haggle, cutting me off from the chats, having various problems with their systems to delay me, I was transferred to three different teams and then (surprise surprise) after 2 1/2 hours of insisting I still wanted to cancel, their computer button to disconnect me didn't work. So, they had to "escalate it" and I would expect to hear back within 7 days. They would not provide me with an email or phone number for the 'cancellation team'. I've just spent another hour on the phone to double check the status of my contract. They have now insisted that my contract has been cancelled... And are surprised that its showing as active online and I am still being billed. Despite them saying its all completely disconnected and I shouldn't be getting a service, Surprise surprise, I'm using TalkTalk Internet as we speak. I was then told its probably an engineering issue and was put on hold for another 20 mins to speak to their engineers, to then be cut off with a message saying "we're closed right now" (at 7pm, no you're not meant to be). I don't know who they outsource their customer services to, but they are intentionally misleading and dishonest. You should never ever have to repeat your wishes to someone 17 times before they (pretend to) take action. I have no idea how anyone who is vulnerable or who has additional needs copes with this process. I beg you, PLEASE do not switch to Talktalk, they are complete scammer.”

Posted 3 years ago

“I am being constantly contacted by BW Legal Debt Recovery for Over £200 which they say I owe to Talk Talk ? My contract was cancelled over 18 months ago due to constant break down of services which, as a company you were supposed to have provided? Even after Engineers called out , the service was still being disrupted .Only choice was to cancel my direct debit .”

Posted 3 years ago

“Avoid. They make it very difficult to leave. I was charged £8.21 to phone their customer services to request the end of my rolling monthly contract when I was selling my property. I was eventually cut off with no result. I sent a follow up written request to leave and a written complaint. Still no response to either. I am still getting invoice demands from future months service and threatening e-mails because I cancelled my direct debit. Are Talk Talk unethical, incompetent or both? Save yourself the hassle and use an alternative provider.”

Posted 3 years ago

“I Do NOT recommend talktalk broadband at all . I had trouble with my broad band since March 2020 , I was always using their app to fix the problem . In August 2020 I Contacted them through talktalk app again and they asked me (what can we do for you today?) I did explain the situation of my broadband and nothing really changed . I contacted them 3rd of Jan 2021 through the App again they txted me and said that they found a problem in my area and they’ll send engineer to fix the problem in the next 3 days . As everything stayed the same and my contract finished in 14th of Jan 2021 I swap to virgin media in the 19th of Jan so I called them to stop their service they asked for 30 days notice , after all that bad service they provided to me . Do NOT waist your time and money.”

Posted 3 years ago

“TalkTalk are a total disaster, unable to provide a reliable broadband service for which they charge. Solutions offered are online, whereby you are offered a choice of upgrading to a "game-changing Wifi Hub" or "Faster Fibre" - both of which come at a cost with no improvement in service. Further on line choices when clicking for help are "Visit the Service Centre" which only confirms multiple issues or "Ask the Community" which shows that thousands of others are having similar problems. There is a reduced service team available and no option to ask for call back or email from customer services! When by some miracle I managed to get hold of customer services, they tortured me for 2h with a series of well known steps (eg switching on and off the box), eventually agreed to send an "top engineer" at my cost. I agreed, and they sent an engineer one week later who spend a total of 5 minutes in the house before declaring everything was fine, one week later still with no solution. Ground Hog Day! Dr Ramin Baghai-Ravary”

Posted 3 years ago

“Terrible I have never been so disgusted and all my life I am a disabled man And They have caused me nothing but stress and anxiety please please please Don't sign up to this company. They are wrong in to many ways... if i could give no star's for this company then I would...”

Posted 3 years ago

“Disgraceful. Sent “Final Demand” letter for cancellation fee when no letters or correspondence was sent beforehand. With a threat of 3rd Party Debt Recovery. Letter written December 31, 2020. Arrived January 7th, 2021. Usual umpteen calls to Collections Team, 4 hours later was told final bill was now £121 instead of £109 as illustrated on THEIR LETTER, since it’s for increased charges as bill was not settled in 7 days of the letter. Paid the full amount, and have reported the whole case to CISAS. Would not even give a single or half star. Most unprofessional services company in the UK. Avoid at all costs. ps: We were put on hold with one of the “customer service” staff for 43 minutes, and they forgot to actually put the call on hold. They were laughing and joking in the background at the expense of TalkTalk customers, and taking satisfaction how they could easily p*ss customers off and (clearly heard it) “it’s great when we just end the call haha”. OFCOM need to strike this firm off!!”

Posted 3 years ago

“Dealing with customer services is like have someone inflict mental torture. It’s quite an achievement to create a system this inept. I almost admire the time and effort it must have taken them. Avoid at all costs for your own sanity. Unless you want to hear about living in the Philippines. Which sounds quite nice from chatting to the guys on the Technical support line.”

Posted 3 years ago

“Charged unfairly £144! I had a broadband and landline contract with with Talk Talk and because lately the internet connection was dropping very often I had to call customer service to cancel however they persuaded me to take on another contract "fibre contract" that apparently would work better and that I would have another 20 days cooling off etc. Because the internet had same issues I decided to cancel the contract being assure over the phone by Talk Talk that there won't be an early exit fee etc. However after another month I received a bill with £144 early exit fee! After calling again the costumer service they said it's the fault of new provider, Virgin Media, because they did not switch within "cooling off" therefore Talk Talk considered the cancellation on disconnection day and not the actual phone call requesting the cancellation. Stay away from Talk Talk!!!”

Posted 3 years ago

“had problems for months I cannot get any body to speak to me on the phone. talk talk say they have good free help line, total rubbish, if you do not have a mobile you cannot access it. Have I and many others been paying for something you are not providing. You owe us a big refund and a would like mine before I leave. There is nothing in your advertising what says you have to have a mobile phone. My broadband line speed is 0.5 on a good day nearly as fast as a 2nd stamp. if any friends plan on sending me Christmas greetings by e-mail, last post for me 18th.”

Posted 3 years ago

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TalkTalk is rated 1.2 based on 1,404 reviews