“I have been very happy with Rheem over the years. The one I just put in the new house works great. Easy to set up and install. Richard at Tankless water heater depot is always super helpful”
“The system worked great! Delivery was fast and loved that the unit was pre-wired. Would definitely recommend and planning on buying another unit for my other homes.”
“The Rheem tankless water heater is wonderful. Always have hot water when you need it, and never run out. The only down side is that it takes a while for the water to heat up, but other than that, I would never go back to a standard water heater. It is also money saving, because it doesn't have a pilot light which stays on, even if you are not using the hot water.”
“WE HAVE BEEN USING THIS TANK LESS HEATER FOR A FEW MONTHS NOE. WE ARE GETTING ALL THE HOT WATER WE NEED AND IT IS NICE AND HOT IN THE SHOWER. CAN'T TELL YET IF THER IS A PROPANE SAVINGS, HAVE NOT GOTTEN A DELIVERY YET. HOPE THER IS.”
“Had the tankless water heater I needed at the best price I came across. It as easy to order and the staff was extremely professional, courteous and kind.”
“Responded well to my inquiry. Had the heater I needed at a lower cos than other on-line sales. Very happy with product. Easily installed by a novice, but a bit heavy for one person. Used a block and tackle to lift it into place. Very happy with the outcome. Thanks.”
“Great water heater and no shortage of hot water.
Mounting on an outside wall does give risk of damage from cold weather happening at the same time as a power outage.
It would be good to see a battery backup system capable of protecting from freezing for several hours.”
“I was in a terrible situation when I needed this tankless water heater. Customer service took the time to make sure to keep me updated, as this is when the midwest was hit by winter weather and I'm sure they were slammed with orders, inquiries and calls. I will most definitely buy from Tankless Water Heater Depot again if I ever have the need. I installed the unit as soon as it arrived and my family and I had hot water again! Thank you Richard at Tankless Water Heater Depot! Thank you for caring for your customers!”
“Great service - I appreciate the professionalism and hard work during the Texas snow/ice apocalypse- y’all worked tirelessly to get the units out quickly and me and my family appreciate that very much.”
“I need to revise my review. To whomever reads and responds to these reviews from the company, please accept my apology for the error in choosing 3 stars instead of 5 stars.
First, the company had EXCELLENT customer service. The water heater was shipped and received in a timely manner and in great condition.
When I started the review process, I didn’t realize I was reviewing the company. I thought I was reviewing the product. I later realized that, and had gone back to give a 5 star review for the company. Obviously, it didn’t take. This company has 5 star customer service, but don’t dare make a mistake! They will come at you!
While I understand that Texas went through an unprecedented weather event in February and the Texas electric grid and Texas laws kept consumers hands tied, I wrote an honest review of an item I received.”
“While the initial order went very smooth and shipped promptly, follow up to issues has been non existent. The heater arrived with a damaged cover and a replacement was requested and I was told would be shipped. Now, nearly 4 months from the order and I still don't have the replacement cover.”
Hi Michael, I just pulled up our emails. I do see you sent an email asking about the warranty, and if this superficial damage would impact that. I said no, and if the unit was defective it would be replaced. I also said there are replacement covers available if you wanted one, and I sent you the relevant section of the shipping, exchanges and returns policies. In cases like yours where the unit was not double boxed and padded we provide the replacement covers at cost, and pay for the shipping, but we do have to charge the cost of the cover, which is around $40 now. You never replied to that email. That said if you want a replacement cover let us know, provide billing information, and we will get it out.
All that said, you are in Texas, and bought the unit in the middle of that freeze. We shipped your order the day it was ordered along with literally over 100 other orders going to Texas that day, and over thousand water heaters that week. My team and I worked 16 - 18 hour days for about 2 weeks to do what we could to get you all hot water as quickly as possible. There are many people that could not get units and are still waiting. We have been out of stock on most of the RTG units since late Feb. I am glad for you that you were able to get this water heater quickly, have hot water these last few months, and have gotten such a great price.
Two 3 star reviews; one 3 star company review and one 3 star product review, but you say we did a great for you, that is pretty rough. You are in Texas, your water heater froze, we had the unit you needed, shipped it the day you ordered, got it to you in perfect condition, and at the best possible price. I am not sure how we could have done better or why you would not have the star rating reflect the words of your review or the 5 star service you received? I understand being frustrated with what happened in Texas in February. I would be too, but we are the ones that helped you. We are not the power company that caused the power outage that caused all the issues.
“I received my radiant manifold for my specific boiler which was ordered correctly based on the boiler.
I did a dry test fit an found the flush valve fouls on the gas line. So I sent pictures showing this.
I was told " we don't accept returns on installed items"
Then when I said it was a dry test fit and here are images of the flush valve clearly showing the issue,
They said we " sell these all day long and no one has complained, you probably didn't get the right one"
Well I did get the right one. Now I am suck with figuring out a solution.
I took the manifold off and decided to see what I could do, I removed the flush valve and as you can see from the photos, you could never had flushed the boiler anyway. The valve was clogged with pipe dope.
So I checked the other one. Same issue.
This is a 300$ part, that is poorly made with little to no quality control.
If you go by their returns policy, you are stuck with it, or you will be paying a hefty price to return it, and if they decide it was installed, I am sure they will charge you a return postage fee.
Oh look, I can't add pictures in the reviews even though it says, add pictures.
DON'T BUY FROM THEM”
I think that there maybe some confusion. The part you bought from us the is a pre-assembled copper manifold kit for a Rheem combination tankless water heater boiler. It is for the hydronic heating portion of the unit. We are a store, not service technicians or installers. We have no ability to help with installation. You would need to call Rheem technical support at 1-800-432-8373 or your qualified installer for help with installation. If there is something wrong the part it is under warranty, but the warranty is of course with the manufacture Rheem, again we are just store. After speaking with Rheem if the part is defective and needs to be replaced you would send us an email with the case # and new manifold kit will be sent out. If you do not have a Rheem combination tankless water heater boiler or if the part was installed incorrectly, I am sorry, but we of course cannot provide refunds for installed products. If it has not been installed you are welcome to send it back. When we ship what was ordered the customer is responsible for the shipping costs, and there is a 10% restocking fee to cover our no refundable charges such as credit card processing fees. The restocking fee is waived for exchanges.
“My water heater froze in the big freeze in Texas in February. This was a replacement for the heater that froze. Called Tankless Water Heater Depot since we had no power for 75 hours and the get a replacement shipped right away. The weather slowed delivery a bit but it appeared on the following Wednesday. Replacement was easy and in about 2 hours we had hot water for the first time in almost 2 weeks. Thank you for helping our.”
“Awesome price and service! I was one of the unfortunate in Texas that got hit by the freeze in February. Luckily, I was ahead of most and was able to order my unit while it was still in stock. I received the unit in 5 days (as promised), and paid a fraction of what the plumber was going to charge me (about 1/5 of the charge...seriously). And with the prompt shipment I installed it about a week before the plumber could. I referred a number of my friends to this web site. Many of them took advantage. Thanks Tankless Water Heater Depot!”
