“Came in dented and ridiculous looking on the exterior…I was told I could purchase another cover and pay shipping. Not happening for a brand new unit that the distributor or carrier damaged.
My Response to an email regarding my review. They clearly didn’t like the negative review, but won’t allow me to respond back easily.
The box came in that way. I even told you that the box was damaged. If you are in fact, the person I emailed back-and-forth you totally disregarded everything I had to say about it. You are more than welcome to post to reply to my review, but my review stands. I currently have a dented hot water heater, on the side of my house. And no, I had no reason to open it up when it first came in, as I was not installing it for a while. Perhaps you guys should be better with your packaging.”
Hi Tiffany, I just looked up your order and read all of the emails. You sent an email after the unit was installed, and you had the unit for more than 30 days already, saying there was a minor dent to the replaceable front cover. I told you I was sorry to hear that, because the unit has been installed and you had in your possession for more than 30 days we could not file a UPS claim, but that we did have replacement available. Even though you did not opt to pay the extra $15 to have the unit double boxed and padded, the unit had been installed, and you had it for more than 30 days I offered to provide the replacement cover at our cost which is $48, and split the cost of its shipping with you. There was some back forth, but end with you saying you were sorry for being rude, that your renovations were stressful, that you had some other issues with other appliances you had ordered, and you would not be needing the replacement cover. I am sorry for the difficulties you faced while renovating. I am glad to hear the unit is working well for you, and if you change your mind as I told you back in September if you change your mind the replacement covers are available and that is an open offer on the cover and splitting its cost of shipping with you.
“I replaced my 1970 hot water tank with a Rheem tankless system. My 1200sq. ft. cabin is at 8,200 feet elevation with a 100 gallon propane tank. It took my friend and I two days to install it, which included cutting a hole in the logs and using Pex's and SharkBite fittings. The visual diagrams were helpful in developing a plan and buying the necessary propane and water pipe fittings. There is a setting for higher elevation and a temperature gauge that was already wired to go. I am so pleased with the final outcome, the reasonable cost and it's efficiency. No heating water 24/7 anymore. I am gearing up to put a Rheem tankless in my home now.”
“This was an amazing find! I had multiple plumbing contractors visit my home to tell me that Rheem wasn’t their preferred choice, but I found nothing but good reviews on the Tankless Water Heater Depot and Rheem products in general so I decided to give it a try.
The tank was delivered on time, quickly, and for a price that beat the competition for a product that is sold as a “luxury” product in America while it has been used all over the world in buildings that are hundreds of years old where a tank heater wouldn’t be efficient uses of space.
I hope to get to refer others in the market for switching to use Tankless Water Heater Depot in the future.”
“Fast delivery. Very easy to install. Been using for 5 months now. Surprised how much cheaper my electric bill is. Called customer service for one question, they answered immediately and were here in America.”
“I've purchased Rheems twice for two different houses I've renovated. Both have performed flawlessly. One thing to consider is to make sure you have a local source for the exhaust tube, or order it at the time of purchase.”