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tap-in Reviews

4.8 Rating 124 Reviews

96 %

of reviewers recommend tap-in

Company Reviews

4.8

Based on 124 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About tap-in:

Tap-in is the trading name for Richard Craven Plumbers Merchants Ltd, which began trading in 1995. Originally based in Gresley Road, Keighley, Tap-in moved to our current site on Great Northern Road Keighley in 2012.

Tap In currently supplies plumbers and direct customers in the Local and surrounding areas. Our goal is to expand further over the next few years, increasing our customer service base. A first step towards this is the current websites with Click and Collect facilities, and the ability to arrange same day next day delivery.

The company has grown and developed over the years and is now able to provide an extensive product and product information base to support our customers. Trade Accounts are welcome as are direct purchase clients.

As a small independent plumber’s merchant, we aim to be the best partner possible to all our customers, excelling in the service we offer whilst maintaining competitive pricing.

Visit Website

Phone:

01535 608777

Email:

matt@tap-in.com

Location:

Unit 1, Great Northern Road
Keighley
BD21 5JH

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tap-in 5 star review on 19th March 2024

tap-in 5 star review on 19th March 2024

tap-in 5 star review on 18th August 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got just the part I needed to fix a leaking tap. Fast delivery, good service, happy to use again.”

Posted 3 years ago

“An excellent company to do business with. They promptly emailed when the product was in stock. Highly recommended”

Posted 3 years ago

“Great service, very quick delivery.AAA.”

Posted 3 years ago

“45 yrs in trade plumbing best low pressure taps had in yrs 0.1 bar flow rate superb extreme quality product will buy again”

Posted 3 years ago

“Excellent service. Very helpful advice. Thank you”

Posted 3 years ago

“Excellent product and service. The sales operative Paolo Mele went the extra mile to assist with this purchase”

Posted 3 years ago

“odered a basi aluminium radiator just before christmas.it came ok and is a good radiator..but BEWARE it comes with a reducer kit for the 4 openings down to 1/2 inch.Threads wernt that good screwing them into radiator and thought about getting an exchange one ( one of the threads bottom left was a left hand thread!)but they had faces and sealing rings on..but when i drained down central heating system and started fitting with standard rad valve fittings was concerned about them sealing so doubled up on the ptfe.After filling up system both fittings leaked badly to the point i had to drain system.Bearing in mind this 1s 23rd DEC and cold.So i wrang tap-in on CHRISTMAS EVE morning to tell them of my dilemma and the answer was to put more ptfe on or ring a plummer!!!I asked for a number so i could send pic of water all over floor but no. given didnt have whattsap..Now im an engineer so tried sealinjg fittings again with hawk white-no joy.So had to find rad fitting adapters with flanges and sealing rings to stop leak causing me a lot of hassle and another £30 in bits to fix leak.BE WARNED.”

Posted 3 years ago

“very good price very fast delivery”

Posted 3 years ago

“I ordered a bath side and end panel and the communication was excellent! There was originally a slight delay and Paolo phoned me to see if I could wait of whether I wanted to cancel the order. I was happy to wait the extra few days, but the panel actually arrived on the original day and again Paolo phoned me to make sure I was happy with it. The product is great and the customer service was excellent. Thank you!”

Posted 3 years ago

“Excellent customer service and very helpful.”

Posted 3 years ago

“First time order, quick prompt delivery will be ordering again!”

Posted 3 years ago

“Replacement tap valves popped through letterbox so I didn't have to take the delivery day off as holiday, very happy”

Posted 3 years ago

“Excellent customer service from them. I was called after I placed my order to confirm I had ordered correctly. I also followed up via email regarding delivery and got a quick reply from Paolo Mele from the customer service team. Great to get an email from a real person rather than just an automated reply!”

Posted 3 years ago

“Excellent service, was kept updated on status of item. Would certainly recommend.”

Posted 3 years ago

“Excellent customer service, both in the initial enquiry and then in the follow up once the parts were ordered. I had spent a couple of weeks before contacting Tap-in trying to establish which parts I needed to order (the unit was over 10 years old) and the communication from both the manufacturer and another parts supplier was slow and erratic. Paolo at Tap-in kept me updated with the delivery of one of the parts that they were waiting on and then conacted me when it was shipped. It took a month in the end but we now have a working bathroom mixer tap once again. Now I must just get that mini pull switch in the bathroom cabinet replaced....”

Posted 3 years ago

“Customer service was outstanding. I needed some tile grout in a hurry and they went above and beyond to get my item out that day. Paolo was extremely helpful. Highly recommended this company.”

Posted 3 years ago

“I am very pleased with the service I received, my part arrived but alas was broken, I spoke with Paolo at tap-in, sent him a picture of the broken item, within 48hours another arrived at my house in perfect condition. I will use tap-in again and would not hesitate to recommend them to others.”

Posted 3 years ago

“Paolo is an absolute star.”

Posted 3 years ago

“Quality products at reasonable prices. Excellent communication and after sales service. First Class! Thoroughly recommended!”

Posted 3 years ago

“I came accross this company on the internet and i am so glad i did. Paolo went above and beyond to help me with my enquiry. Plumbing parts are very definitely not my area of expertise and Paolo helped me very well, identifying and sourcing the part i needed. Would definitely use again ... in fact I already have Customer service is something you dont get these days - but you get it with Paolo.”

Posted 3 years ago

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tap-in is rated 4.8 based on 124 reviews