Taxicode Reviews

1.1 Rating 541 Reviews
1 %
of reviewers recommend Taxicode
1.1
Based on 541 reviews
Shipping & Delivery
Delivery Methods
Own Driver
On-time Delivery
Greater than 8%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
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Taxicode 1 star review on 2nd September 2022
Anonymous
Taxicode 1 star review on 2nd September 2022
Anonymous
Taxicode 1 star review on 2nd September 2022
Anonymous
Taxicode 1 star review on 2nd September 2022
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Taxicode 1 star review on 2nd September 2022
Anonymous
Taxicode 1 star review on 17th June 2022
F FOLKES
Taxicode 1 star review on 31st March 2022
Anonymous
5
Anonymous
Anonymous  // 01/01/2019
As per all the other negative reviews I’ll add to this too!! Same scenario and will report to Trading Standards. Paid my booking in advance for £26.50 they cancelled my booking 10 minutes before arranged pick up leaving me stranded. 3 weeks on am still chasing my refund being assured by phone and email that the refund has been made and will arrive in bank account in 3-5 working days. Yet to appear. DO NOT USE THIS COMPANY!!!
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Posted 2 years ago
The worst experience ever - AVOID at any cost!!! Coming back to the UK and having orderd a Heathrow pick-up, I requested the driver to meet me 40 minutes after the flight has landed. The company offered an extra 15 minutes of waiting time and "meet and greet". 2 minutes after landing my driver was texting me that he`ll pick me up at the departures area. I told him I had luggage to collect but he kept calling me every 10 minutes, more and more annoyed. We had issues with the airline as my daughter`s car seat got lost. The driver, however, kept calling me, more and more frustrated because he had to wait, and because he got fined by the police for being at the dpeartures drop-off area. (No one asked him to be there.) When finally we managed to get out, 50 minutes after my flight has landed, he demanded that we make our way up to the departures area. NO meet and greet, just me with several pieces of luggage and a buggy. Once i managed to make my way upstairs i got dragged into an argument between the driver and the police and we didn`t get to go until i broke down crying. Then on completion of our journey, he demanded an extra £10 for the extra time he had to wait (if only he actually arrived at the time I ordered the cab for...) Then when i contacted Taxicode`s customer service, I was treated in the most unprofessional manner. Next time you need a ride, guys, go through a company you can trust - this is not one I can assure you!!!
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Posted 3 years ago
Don't use this firm. Their cancellation policy is fraudulent. Absolutely disgraceful. They simply rip you off if you need to cancel a booking. 10% refund when they hadn't even assigned a driver to the job, and it was a week in advance.
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Posted 3 years ago
Avoid. As near to scammers as it's possible to get. Quoted £220 taxi for 1 person 3 large suitcases from Gatwick to north west. Booked but then received phone call demanding another £100 as "quoted car cannot take all luggage". After strong protest this was magically reduced to £50. Taxicode, as I discovered, are merely a "broker" who simply transferred my taxi requirement to "Priveledge" cars...or was it "Canary Wharf Mini Cabs". Who knows...its one big scam. Avoid all of these, especially Taxicode and use a large well known company
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Posted 3 years ago
If I could give them NEGATIVE stars I would!! Had to cancel due to Covid-19 - they told me I will only get 10% back as I had cancelled. At the time I there was NO travelling allowed in groups. Schools , businesses, restaurants, hotels and AirBnBs were closed - this was at the beginning of the lockdown. They told me the reason they won't give me my money back is that the driver could have gotten another job driving somewhere else. RUBBISH!! We'd booked a minibus for 8 people plus the driver. I told them that this was against government regulations and that the driver COULDN'T have booked another job because at that time the regulations would not permit him to. They don't care. They haven't given me my money or even the disgusting 10% they said I was only entitled to AVOID AT ALL COSTS. I'll be contacting Trading Standards
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Posted 3 years ago
The worse taxi company I have ever used. Their cancellation policy is such that they will only refund you if you do so 10 days before the booking. They are also one of the most expensive taxi companies I have ever used. To go from central London to Gatwick airport they quoted £137! Their customer service team were rude and took over a week to respond to me. Do not use this company.
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Posted 3 years ago
Very disappointed by Taxicode, I had to cancel the taxi because my flight was cancelled due to coronavirus outbreak, it was in middle March, but they didn't want to refund me even if they didn' assign yet any driver.... Ashamed and profiteer behaviour during these hard times, really. I was a regular customer but I will not use the service anymore. Shame on you.
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Posted 3 years ago
Absolutely appalling service - don't ever book. I also made a booking for April, during to the Corona virus outbreak and working in the NHS I had to cancel my booking, I paid over £100 as well and am not entitled to it back because of the disgusting cancellation policy and zero empathy.
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Posted 3 years ago
I made a booking for the 18th April, during to the Corona virus outbreak and working in the NHS I had to cancel my booking, I paid over£100, I am not entitled to it back because of the cancellation policy, absolutely disgusting, over£100.00 for nothing, hope I don't have to come across them again.
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Posted 3 years ago
If you want to take the risk of loosing your early morning flight, because the taxi you have ordered and prepaid, does not show, if you like spending time with a hotline calling over and over again, to get this solved or in second step to get at least an official cancellation, if you want to wait in vain for the refunding of your credit card payment for this kind of non-service, if you like having to file this via your bank to finally get you money back, this is the kind of company you should book a ride/ taxi with! So in a nutshell, worst taxi experience ever in my entire not so short life!
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Posted 4 years ago
Appalling company!!!
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Posted 4 years ago
Booked a taxi and paid 15 hours in advance. They cancelled when it was too late to make other arrangements. Walked 5 miles in the rain. Was late. I await my refund as they have promised, see if they can keep this one. Deleted app. Unreliable.
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Posted 4 years ago
Be very careful of using this company I booked a taxi online , got an email to say there was a problem with the booking. I tried to phone ..no answer. Took £18.50 out of my account. I emailed the company who said I made an incorrect booking and says it states in terms and conditions you have to give exact details . Still trying to get a refund but not holding my breath...
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Posted 4 years ago
Do not even think about using this mob. We booked at taxi to London Bridge station so we could take the train to Gatwick for an international flight. We got the promised texts from the driver to say '6 minutes away' and 'arriving now' but no taxi appeared. After 10 minutes we rang the company and was told it would arrive in 2-3 minutes. At almost the same moment the person in our party who had made the booking got a text to say the ride was cancelled. With a plane to catch, this threw us into a panic. DO NOT BOTHER WITH THESE SHONKS.
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Posted 4 years ago
I think all the other reviews say it all about this company. Booked 6 seater to arrive just after new years eve. They cancelled just a few hours before. Left us stranded with 2 kids. Uber came to the rescue! I urge everyone to make formal complaints and to get this company shut down.
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Posted 4 years ago
I called initially to see if there was an option to bring the time forward by 15 minutes, picking us up at 7.15 pm rather than 7.30 pm, just an inquiry. However, the taxi company assigned to the job said that they had no record of the booking, they even checked their other office and confirmed that they had no record and that they stopped working with Taxicode. So, I called Taxicode, you gave some excuse and said a car was on its way. Then, they said this car had broken down (I do not believe this). Then, they said another car was on its way and I'd receive a text message to confirm. I did receive a text message and the message said that an uber had been ordered but that there were no Ubers in the area. Every time I called you I was on hold for at least 10 minutes. Eventually, we had to drive to the restaurant which was disappointing as it was a special meal, my birthday and we wanted to try the tasting menu with the wine pairings. Drinking was no longer an option with the car. Terrible service and I have still not received a refund for the outbound nor return journey, which I did not take.
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Posted 4 years ago
Thieves! . A policy of only refunding 10% of a booking cost even 10 days ahead. DO NOT USE. This company makes in money by capturing its customers - charging for extra baggage and “luggage conflicts” as they call them. They deserve to be creamed by Uber - and the rest of the normal world - but rely on a steady stream of suckers . You’ve been warned
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Posted 4 years ago
Taxi didn’t show, called company 8 times kept cutting me off, about to drive myself to station. They called said taxi will be there 2 minutes. Driver called but needed directions to us eventhough postcode brings you to the village. Finally in taxi 40 mins late. Had to instruct driver how to drive 10 miles to Derby station. No apology no help with bags. We missed our train with booked seats to London. Finally got one an hour late. Complained to company who said we weren’t entitled to any refund as we’d paid by card in advance. Worst taxi service ever!! User beware!!
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Posted 4 years ago
Do not use this company. Had a coach booked for 10:00, rang at 10:30am and asked where the coach was. Was told the coach had broke down and there was nothing they could do. Was told there was no alternatives and I would receive a refund in the next few days. After contacting them many times they are still refusing to give me any refund even though I paid approximately £250 for the coach. Avoid this company at all costs
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Posted 4 years ago
Booked twice with Taxicode 1. First time went OK despite being late collecting us from the airport. 2. Second booked secured - 8 going to the races, received an email 2 hours before collection saying booking cancelled! WILL NOT BE USING AGAIN
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Posted 4 years ago
Taxicode is rated 1.1 based on 541 reviews