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Taxicode Reviews

1.1 Rating 544 Reviews

1 %

of reviewers recommend Taxicode

Company Reviews

1.1

Based on 544 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Taxicode 1 star review on 2nd September 2022

Taxicode 1 star review on 2nd September 2022

Taxicode 1 star review on 2nd September 2022

Taxicode 1 star review on 2nd September 2022

Taxicode 1 star review on 2nd September 2022

Taxicode 1 star review on 17th June 2022

Taxicode 1 star review on 31st March 2022

5

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID AT ALL COSTS It was my wedding day on Saturday and we had paid £300 upfront for two minibuses to take me and my guests home at the end of the night. Our booking was cancelled 3 hours before they were due, leaving us no time to get an alternative and leaving me and my guests stranded until 1:30am trying to find another company. This was also after speaking to one of their operators who assured me several times that our booking would be fulfilled and would definitely be there for us.”

Posted 9 months ago

“Shocking company! Originally booked a return minibus at £180 each way, after 4 weeks the booking was still unconfirmed, so i decided to call them to discuss what was going on. They stated please give us until 10 days prior to confirm a driver as we have been unable to find one. 10 days prior, the booking remains unconfirmed, and as you can imagine I am concerned that no minibus will be available. As such I decided to cancel the booking and seek an alternative option. Unfortunately, taxicode have decided that the money i paid them is now 90% theirs, despite the fact they were unable to provide the service I paid for. The company has incurred no costs to my booking, yet have decided it is effectively ok to keep my money. I have reported them to my credit card company and various service provide ombudsmen. Their customer service and lack of understanding of the customer is an absolute disgrace. They offered me a credit for the money, which is little to no use if they can't provide the service. I WILL NEVER USE THEM AGAIN.”

Posted 10 months ago

“charged me £137.50 for what i think was a 5 min journey for a people carrier - i have no idea how to contact these people - its just showed up on my statement!”

Posted 10 months ago

“Avoid at all costs! I booked a Mercedes at £47.50 for a 5 minute journey to take me and my dad to my wedding. Taxi didn’t show up and we had to hail down a car in the street and hitchhike to the wedding so we didn’t miss it. I kept calling and they would just hang up and say they’d call me back. I told them on the booking it was for my wedding so they knew the importance. No apology or acknowledgment of the experience was received. Thank goodness for the kindness of a stranger helping us. I can only assume this is a scam company and I am unsure how they are still in business operating like this. A hugely upsetting experience. Avoid!!”

Posted 10 months ago

“We had a mini-bus booked to collect guests from our wedding venue at the end of our wedding day, for a 20 minute ride back to our guests’ hotel. The booking was cancelled by email leaving our guests stranded, which spoilt the final part of our wedding day. By way of an apology we received a £5 voucher code off of our next booking. There won’t be one. Two of our guests risked their lives to walk back to their hotel along dark country lanes. We spent the first two hours of our wedding night frantically trying to arrange taxis for our guests. DO NOT USE THIS COMPANY.”

Posted 11 months ago

“This company is so bad, As a partner if you have a problem and call them all they say is they are customer service and they cannot help you but they will get someone to call you back. and never call back. If you ask to speak to or Email a request to speak to your account manager they do not call you back. They take payment from your account then claim they have not and when you provide prove they still do nothing about it. If you request a statement of your account they cannot or will not give this to you. THIS COMPANY SHOULD BE AVOIDED AT ALL COSTS BOTH BY PARTNERS AND CUSTOMERS”

Posted 11 months ago

“2nd attempt to use this service and second time they've taken my money and not sent a car. Thought using online booking was meant to make life easier knowing it was sorted but this company is just theft under a different name. I guess I didn't learn my lesson the first time round”

Posted 11 months ago

“Had my booking for 3 months and cancelled less than 24 hours before my trip despite being re-assured only 48 hours earlier that it was waiting to be assigned to a driver and I had nothing to worry about. I spoke with the taxi firm they had assigned the job too and they said that hadn't been given the job and were no longer working with taxicode as they were an awful company to deal with and that there communication was terrible. And this is coming from the people they give work too! To make matters worse I had to chase over and over again to get my money back. Despite them saying they had sent it and blaming my bank it miraculously appeared in my account once I reported them to my bank and the police. These guys are total scammers and I would advise anyone thinking of using them to avoid them like the plague.”

Posted 1 year ago

“total robbing crocks don't book with them ... check the reviews”

Posted 1 year ago

“Miss sold my cab. Too small for 6 people and 4 bags and smelly. Tried to get money back and emails just go unanswered. Shocking customer support, shocking company, there are other providers and direct cab firms you should use. Not these sharks.”

Posted 1 year ago

“Scam . Took my money then cancelled 15 mins before I was due to be picked up . Cannot get through to anyone on phone . SCAM!”

Posted 1 year ago

“Scam! They provide a phone number which can not be contacted. They apply cancellation fees for bookings which were never confirmed. Avoid this company by any means.”

Posted 1 year ago

“Don't use this company, they will screw your day over! I had a very important meeting to get to this morning. I booked a taxi for 4:20 am and the diver rang me and said he will be with me around 5. I had to cancel my taxi resulting in me missing the meeting! It's now 16:40 and I still have not received a refund - this was a long journey so was a substantial amount of money, will look at taking this up legally if it don't get it soon! I'm NEVER using this company again, I recommend that you do the same!!!”

Posted 1 year ago

“Cancel your booking whilst on the flight that they confirmed days ago- in the remark I mentioned I had a recent ankle surgery. Do not book!”

Posted 1 year ago

“THE DRIVER NEVER TURNED UP. The service is therefore JUNK. Pick up was booked 9am today from Hull TO Colchester. No one turned up. They even had the cheek to allege the driver waited outside MY property for 30minutes then drove off. So he came from London allegedly waited for 30mins and then drove off. Absolute BS. What kind off person would even do that without a knock on the door or a peep of the horn. The majority of taxi firms inform you that the driver is on the way. The TAXI firm was ECO TAXIS. No one even answered the phone when we rang 8am to make sure someone was on the way. Booking number TC06396EA742C.”

Posted 1 year ago

“We are currently on phone call 6 with this obviously fraudulent company who will not give us a refund even though we still do not have a driver to collect us for our booking this evening. They continue to say they do not have a driver, but if we cancel (to allow us to confirm a different taxi) we will not be given a refund. I have used them before and the same exact issue happened (no one turned up and I was stranded in the country). My husband unknowingly booked them and now I’m reliving the same dishonest, fraudulent experience. To top it off the last phone operator hung up on me mid conversation. Do NOT book with these crooks!!”

Posted 1 year ago

“Disgusting service, cancelled taxi with hardly any notice. I had phoned twice that day to confirm I had a pick up as I hadn’t had a confirmation email but the money had been swiftly taken out of my account. Twice I was told not to worry a taxi had been booked in and I would receive an email shortly! The only email I received after my phone calls was a cancellation one with hardly any notice for us to try and rebook elsewhere. Do not use them!”

Posted 1 year ago

“Truly Awful service. Really shocking. Doesn’t even deserve 1 star. Not only did they cancel my (prepaid in full!) mini bus booking for 11 people but it was done by EMAIL which was sent 15 minutes before they were due to pick us up. Not even with the courtesy of a phone call or text to let me know - or even an apology. I was furious. And then left in the impossible position of trying to arrange alternative transport for 11 people immediately. I will never use them again and fully recommend that others do the same if you value your sanity!”

Posted 1 year ago

“I'd have rated 0 stars if I could! Charged me in advance for a taxi from London to Luton airport. In the morning of the flight notified me that the driver would be very late, risking me (and 6 family members) missing our flight. Didn't offer any solution, and we had to scramble and find a public transport way to get to the airport. Then, for two weeks, despite repeating nudges, didn't get back to me about a refund. What a terrible service!!!”

Posted 1 year ago

“Booked a taxi, and had a change of circumstances. Called to cancel 36 hours in advance and they offered zero refund. Feel as though I've been absolutely stiffed. No not use.”

Posted 1 year ago

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Taxicode is rated 1.1 based on 544 reviews