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Taxicode Reviews

1.1 Rating 544 Reviews

1 %

of reviewers recommend Taxicode

Company Reviews

1.1

Based on 544 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Taxicode 1 star review on 2nd September 2022

Taxicode 1 star review on 2nd September 2022

Taxicode 1 star review on 2nd September 2022

Taxicode 1 star review on 2nd September 2022

Taxicode 1 star review on 2nd September 2022

Taxicode 1 star review on 17th June 2022

Taxicode 1 star review on 31st March 2022

5

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A despicable company. Must stop operating! I booked an 8 seater minibus for transport to Heathrow. The booking was confirmed and the payment was made. I received a confirmation email. I woke up on the morning of my flight to find a cancellation email sent 3am on the same day, and the pick up was supposed to be 8 am. What a shock ! I called them, with no answer. I left a message, no one got back to me. I tried other providers but obviously no one available at such a short notice. I had to put all the luggage and my family in my small car and drive to Heathrow on a 4 hours journey. This was quite unsafe as the luggage occupied most of the car cabin space. I also had to pay extra money for the car parking as I had no time to organise a cheaper one. Bottom line: UNRELIABLE - DISRESPECTFULL - INEFFICIENT”

Posted 1 year ago

“Service was cancelled at 11pm the day before our morning taxi. Leaving is stranded and unable to get to the airport for our flight”

Posted 1 year ago

“Had a conformation and at 1.13 AM the cancelled the taxi to the AirPort for 2.30 AM”

Posted 1 year ago

“Cancelled airport pick up as I was in the air. Given the other reviews here I’m not the only one who had an issue. Don’t bother using them”

Posted 1 year ago

“Total scam. They cancelled the booking the day before and never refunded us.”

Posted 1 year ago

“Total scam. They did not track my flight, did not update my booking as required and agreed and I had to pay for the parking ticket and for the waiting time for the driver.”

Posted 1 year ago

“Absolute scam. I have booked at taxi from £83. I called them twice and they confirm it is there. then 5 mns after the 2nd conversation, they send me an cancellation email, followed by an other email asking whether I want to rebook, with NO MENTION of change of price. the next email is then a confirmation of taxi with the price of £260.70!! I call them and ask to reapply the price I approved and they refused. They took my money and I am now in a dispute process with Taxicode through the bank. This is for sure illegal to take money without showing the price beforehand. Daylight robery. Avoid at all cost!!”

Posted 1 year ago

“Complete Scam. Booked and paid online for a group of 6 persons from Gatwick to Camden in London for tomorrow. After a few minutes I received a phone call informing me that there was a mistake in the total mileage calculated and that we will be charged extra by the driver. I requested this information to be sent to me via email but so far nothing is forthcoming. I am trying to communicate with them via their chat in their website, however no one is getting in touch with me. I still don't know what is going to happen tomorrow, or if our booking will be honored!!!”

Posted 1 year ago

“Useless!!! Booked a minibus for a party of 12 to be collected at midnight. The booking was made a week in advance and the money taken from my card. On the morning of the party I received a cancellation notice and refund confirmation. I live in a small village and therefore required the booking to be made in advance. I spent all night ferrying people to and from my daughters 18th birthday party. Complete JOKE!”

Posted 1 year ago

“Awful service. Cancelled 24 hours before and offered a service £40 more expensive. This company then insisted we also pay for parking at airports, despite the already inflated costs. Absolutely horrendous experience - avoid at all costs and pay more elsewhere. Your original quote is unlikely to be your final one here anyway!”

Posted 2 years ago

“Total scammers!! Avoid at all costs and complain to paypal for facilitating such fraudsters!!!!!!”

Posted 2 years ago

“Do not use. Cancelled with one hour notice. Have not responded to phone calls and emails about a refund. They have kept my money and not provided a service.”

Posted 2 years ago

“DO NOT USE THIS SERVICE! I booked a week in advance and it cancelled 30 minutes before. They haven’t even responded to my email complaint I sent 3 weeks ago. Unprofessional and absolutely appalled. Save yourself the trouble and don’t use this service.”

Posted 2 years ago

“I booked with this company thinking it was a legitimate company, they assigned me a taxi firm that did not exist, have no website and only had a Hotmail email address, when I challenged this and wanted a refund they refused. Don't use this company”

Posted 2 years ago

“Total scam!!! I booked GOJO but if you want to complain and get a deserved refund you’ve got to deal with this company who just ignore ANY complaints. GOJO is a scam and, from my experience, so is this one!!! Now taking GOJO to court.”

Taxicode 1 star review on 31st March 2022

Posted 2 years ago

“Total scam DONOT use.lost money no taxi arrived and could have easily missed flight at 4 am in the morning.really disgusting.”

Posted 2 years ago

“Hidden extra charges. It's a sly con you cannot do anything about when you are a single female traveller unable to get home unless you pay the extras. The Driver, however, was nice helpful and drove well. His boss spent 20 mins yelling at me on the phone threatening to drop me off on the m25. Wouldn't produce any terms and conditions to back up the extras he wanted to charge for. Scammers. Dont use.”

Posted 2 years ago

“Cancelled twice, why does this “Company” exist! Total joke”

Posted 2 years ago

“Taxicode are the worst organisation ever, never ever use them. I'm still waiting for my £19.50 refund back from July 2021 when I was a student. This is a lot of money for me not to have and have missed out on for 8 months. They booked me a taxi on the evening of July 2nd for my early morning train and then I woke up on the 3rd July Saturday to an email that said they had cancelled it at 5am so I literally had no way of getting to the station. They said they would refund me in 5 working days. This never happened and still hasn't. Every few months I ring to try and get my money back and still NOTHING.”

Posted 2 years ago

“Scam! Avoid at all costs. Check out the cancellation policy if you need further convincing.”

Posted 2 years ago

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Taxicode is rated 1.1 based on 544 reviews