Team Knowhow Reviews

1.3 Rating 184 Reviews
7 %
of reviewers recommend Team Knowhow
1.3
Based on 184 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 35%
Accurate And Undamaged Orders
Greater than 78%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5

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Team Knowhow 1 star review on 25th April 2022
Anonymous
Team Knowhow 1 star review on 19th July 2021
Paul Appleby
Team Knowhow 1 star review on 19th July 2021
Paul Appleby
Team Knowhow 1 star review on 19th July 2021
Paul Appleby
Team Knowhow 1 star review on 19th July 2021
Paul Appleby
Team Knowhow 1 star review on 19th July 2021
Paul Appleby
Team Knowhow 1 star review on 19th July 2021
Paul Appleby
2
Anonymous
Anonymous  // 01/01/2019
Shocking service. Waited over a week to get my Hotpount washing machine fixed. Engineer in and out in 10 minutes. Said it was fixed. Put a wash on. It stopped within 10 minutes. Called straight back and had to wait another week for an appointment. He came today Same Engineer still can't fix it as he doesn't have the part. Over a week to wait again! I won't be buying another plan from Currys.
Helpful Report
Posted 2 days ago
My washing door just broke during a cycle for no reason phoned curry’s because I had there care protection was told engineer would be coming 9days for earliest appointment I then got a text the next day saying parts out of stock I checked online and I could buy the glass from the manufacturer that was in stock so found this odd, 5 days later got another text saying the same thing so I decided to call them to complain how does this fix machine and the part is stock from the manufacturer I was told that I should order the part then take picture and email it to them then they would book a appointment and I would get refunded,I told them are you joking I pay for insurance and you want me to go source my own parts so I can get my fix I asked to put to a manger I was then put me on to someone else who told this was becoming ridiculous I was then told if after my appointment date it’s not fix after 7 days I can get it written off with a voucher I sent going sit there arguing about it because then hadn’t got the date yet it was only because I decided to look at there care protection that it clearly states the appliance must be fixed within 7 days from booking appointment so I don’t know why this agent is telling me in excess of 16 days which this does not say. This is not what I’ve paid my money for they are surly in breach of there written online agreement to fix with 7 days I will never buy there protection plan again it is a con firstly if the appliance is written off they probably only give you the cost back firstly so what about the £150 warranty I paid so my machine cost £300 plus £150 so if I buy another machine I’ll still need to find another £150 for something Ive only had just over 12 months most likely also they won’t remove you old item that’s a extra charge or down to you even you buy another from them Just feel like I’ve been done up like a kipper Don’t buy there protection plans
Helpful Report
Posted 2 weeks ago
Ohhhh my sweet lord. If I could give lower I would. This morning again... On the phone for over one hour hearing how important I am and that the advisors are busy and will be with me shortly. Ohhhh and I can recycle my old tech.. What an absolute joke.. The only thing that's missing is they should be wearing a mask and holding a gun to your head when they sell you this care and repair plan.. I was actually in Curry's and stepped in to save another couple from the misery of just sitting like a burk on the phone watching your life tick away while being told repeatedly how important you are.. Never again..
Helpful Report
Posted 3 weeks ago
As with 'S' review (Refused to fix a hardware issue with a laptop due to minor cosmetic damage on the outside of the screen/hinges which had 0 bearing on the problem!) Currys have said this to me to and I can't get through to them and explain that the cosmetic damage has no bearing on the power supply issue on the opposite side of the laptop body.
Helpful Report
Posted 1 month ago
Regretting buying a Hotpoint washing machine from curry’s The washer is rubbish and the five year care and repair is a joke Twice in six weeks I’ve had to wait for an engineer to try and fail to fix the machine…Fridays would’ve been the third but the engineer cancelled. The engineer is booked for a fourth attempt but I’m not hopeful. I’m also not very happy at having to take yet another day off work!
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Posted 1 month ago
Worst customer service experience I have ever had the miss fortune to have to deal with no one understand English my tv was a dishwasher
Helpful Report
Posted 2 months ago
Appalling treatment from Knowhow. Like so many have already suggested a 0 review would be too much for this company. A family members washing machine broke before Christmas. To date she still has no machine and still being fobbed off and lied to. Called several times for updates; each outcome different, though all been escalated to urgent and something done within 72 hours. Several managers to call within 72 hours. Surprise surprise no call received. We're constantly chasing them for a result. Only consistent action from this company is the engineer coming out. First time was told got the part in stock. Second visit 2 weeks later, haven't got the part and cannot fix. Another chase up call was made and was told a voucher for another machine was sent via email. Surprise surprise no voucher received. Another telephone call was made to clarify how much the voucher was worth and the agent knew nothing about it. This company tell you what you want to hear with no intention at all of doing anything about it. They want your care plan money each month and just hope if there are problems just make it difficult for you so you give up in the end. They are not fit for purpose and sure trading standards will be interested in their consistent negative unhelpful approach to their loyal customers.7
Helpful Report
Posted 2 months ago
It’s terrible service. I called for washing machine repair but they told me call to manufacture to help. Why I paid for them then have to call for manufacture
Helpful Report
Posted 3 months ago
Disgusting company , booked cooker repair on 20.11.23 didn’t fix it another appointment booked on 5.12.23 , ,not working after fitting element , then sparks from cooker now not working at all , engineer requested write off , declined ,so I have no way of cooking , appointment 12.12.23 , cancelled on day as sent for write off , text this afternoon to say can I call , declined again so had to book another appointment but Friday 15.12.23 soonest, why cancel the appointment I had for today , maybe look into care plans and taking money for them and how they work , because what I pay for is absolutely ridiculous , no customer service , everyone gives different accounts of what terms are ,
Helpful Report
Posted 3 months ago
Absolutely shocking customer service, whoever trains them call center staff needs sacking along with 90% off the staff. I've never ever spoken to so many incompetent people one 1 phone call, was passed around to different departments to no avail or answers, 9 days later still no washing machine, it's been written off and been declined and another engineer has to come and look at AGAIN which means waiting another 5 days. I've been assured i will get a call tomorrow clarifying wether they will replace my machine but reading the reviews on here have made me realise my problem is only going to get worse 😫 I'll update my outcome but I've got no confidence getting the call let alone replacing the washing machine
Helpful Report
Posted 3 months ago
I would give 0’stars if I could , sick of calling them for a refund /replacement each staff member gives conflicting info. The said item was bought in Dec 2022, replaced in July 2023 as faulty. Faulty again so wanted refund. The latest one said will refund once received, then get an email stating need more info. ANNOYED isn’t the word.
Helpful Report
Posted 4 months ago
Lucky to get one star. Had an issue with a laptop not turning on been in for repair over 5 times for same issue. Comes back saying all repaired but after a while same issue is back.staff in store have advised to go on social media as even they have said product should be written off as there not fixing the issue
Helpful Report
Posted 4 months ago
Awful call centre staff. Awful service. Caused so much stress to my mum after 2 days she had a heart attack from stress. Hours on phone and your complaints favourite line was its in the terms and conditions. Incompetent lazy ignorant engineer. Shameful.
Helpful Report
Posted 4 months ago
Do t ever take out a care plan for a washing machine. Been paying monthly for 10 years . Washing machine broke down. Engineer came said bearings were gone. Had to order loads of parts. Parts out of stock. They didn’t repair within 7 days so I asked for right off. Got an e card voucher but only for half of what was paid in. So be warned you’re better off paying for a new machine. I’m £300 out of pocket paying for their plan. Never again.😡
Helpful Report
Posted 5 months ago
Useless! You've more chance of contacting an alien intelligence on Mars than this lot! I requested a valet visit under an existing Care & Repair agreement some time ago - no response. Tried calling - no chance of making contact with a HUMAN to find out what's happening.
Helpful Report
Posted 6 months ago
TV broke, rang Curry’s, appointment for collection given, txt message giving time slot, nobody arrived! Rang again new appointment given for 4 days later, txt message giving time slot, nobody arrived! Went to local Curry’s to be told there is nothing they can do. Rang again new day and new time slot - still waiting. I would have been better not taking out the cover and paying a local tv engineer to repair the tv.
Helpful Report
Posted 6 months ago
I paid know how my care and repair plan money in July and unfortunately had to cancel it as we are having financial difficulties at the moment and are pensioners . I’ve spoke to so my people I keep getting promised a cheque back but one hasn’t arrived it’s now September. They want me to to ring an unknown number and give my bank details to get my money back which I’m reluctant to do as I don’t trust anything they say now all I want is my cheque which I’ve been promised on numerous occasions I would not trust these people ever again I’ve been a good loyal customer for 8 years and this is how you get treated disgusting .
Helpful Report
Posted 6 months ago
I have freezer sins 2009, £5 a month (14Y). My freezer stop working and I call they tell me I should wait 2 weeks to come Engineer. On Summer 30C, I have small children, I am stack, I cant go pay new one, IS A BAD
Helpful Report
Posted 6 months ago
Refused to fix a hardware issue with a laptop due to minor cosmetic damage on the outside of the screen/hinges which had 0 bearing on the problem!
Helpful Report
Posted 7 months ago
Very Poor Disappointing Service. Complaint will be raised to Customer Dispute Resolution Ltd. Paying for Curry’s Care Plan for several appliances was a great mistake, as when I needed them to fix my washing machine, their response was appalling. When I tried to call their customer service by phone, I had to wait for ages & they kept passing me around without offering any real assistance. When I emailed them to make a complaint, the case handler was arrogant, inefficient, laking care & consideration, didn’t even bother to address the points I was raising. Their engineer made excuses for not attending for the repair appointment & when I was forced to get my appliance fixed by somebody else, they refused to reimburse me. As they didn’t make any effort to address the issue, I’m going to raise my Complaint to CDRL ( Customer Dispute Resolution Ltd).
Helpful Report
Posted 7 months ago
Team Knowhow is rated 1.3 based on 184 reviews