Our TV (less than 2 years old) stopped working for the second time in 6 month. After contacting Teamknowhow, they set a time to come and collect the TV on 2/9. They informed us that the TV has safely arrived in their repair centre on the 3/9. They inform us they need to order parts for the TV on 4/9. They tell us on the 9/9 that the TV will be delivered on 11/9 in the morning. No delivery occurs. They tell us it will be 'redelivered' in the afternoon. No delivery occurs. We call. They tell us that the TV was stolen in the truck, but that the driver tried to contact us and failed as the number is incorrect. We ask to check the number. They change the story that the driver has not tried to contact us. They tell us our TV will be delivered on the 12th. No delivery occurs. We call, they tell us the TV was stolen in the truck this morning. We ask how our TV could be stolen twice. They say it is not clear when the TV has been stolen. Their message provides a link to a site that tells us to contact them. When we contact them, we are told 'somebody' will contact us, and they can't tell us more. We have no TV, no news, no idea what the next steps are... And of course, note that calls to them cost 5p per minute!
15/09 Talking on Thursday to the repair centre, they explain that it is now out of their hands, and dealt with by Head Office; which office should call us. No call on Friday, none expected over the weekend;
*Update Monday 16/09, website says please call; we call (at 5p/m), get they will call us. When pressing, told to try head office after 15:30pm, with a number and they cannot help us. Called number after 15:30, no option matching anything, finally queue is at least 10 minutes, call stopped after 9...17:00, wife has call centre, can't help, no number for head office, can't contact them, can't speak to a manager, 'they' (Head Office whoever that is) will call tomorrow...”