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TechSilver Reviews

4.8 Rating 1,200 Reviews

97 %

of reviewers recommend TechSilver

Company Reviews

Product Reviews

4.8

Based on 1,200 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About TechSilver:

We combine honest, friendly and expert service with technologies that make life easier, safer and more enjoyable.

Visit Website

Phone:

03300 10 14 18

Email:

hello@techsilver.co.uk

Location:

Sir Colin Campbell Building, Triumph Road, Nottingham
NG7 2TU

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TechSilver 5 star review on 28th June 2022

TechSilver 5 star review on 10th March 2022

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TechSilver 5 star review on 29th November 2021

TechSilver 5 star review on 26th October 2021

TechSilver 5 star review on 26th October 2021

TechSilver 5 star review on 8th October 2021

177

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My mother has dementia and I saw this device on the Alzheimers UK website which recommended it. I had a couple of questions which i submitted via the website on a Sunday afternoon.They were answered within a couple of hours, great customer service. I then ordered the tracker the same evening, the order process is easy to follow and the updates received explain the process very well. The order was confirmed and dispatched on the Monday and i received it on the Tuesday. The video sent in a email to show how to set the device up is clear,easy to follow and very professional. The device is now in use with my mother so the family can see where she is at all times of the day to ensure her safety if she goes on a walkabout. All in all this is a good product,the order process is smooth and the customer service/backup is great (other companies could learn a lot from TechSilver). I highly recommend this product.”

TechSilver 5 star review on 16th August 2020

Helpful Report

Hello Stephen, Thank you for taking the time to leave us such a glowing review. We are delighted that you are happy with the GPS Tracker Pendant/key-ring and our service. Stay safe.

“really effective system - and the long battery life was very helpful”

“I was very pleased with the keyring tracker I purchased for my uncle who has dementia. Unfortunately, after a couple of months, my uncle had to go into a care home. I contacted TechSilver who very kindly waived the 30 day notice. So very helpful.”

Hi there, Thank you for sharing your experience with us. We're glad to hear that the GPS Tracker provided some peace of mind for you and your family during that time. We understand that circumstances can change, and we're always here to assist however we can. If you ever need anything else or have any questions in the future, please feel free to reach out. We're here to help!

“We had a tracker from Quicksilver for my elderly, demented Mum and found it very useful. It was easy to use and fairly quick to charge. Mum has now had to move into a care home and I was delighted at the promptness of their reply to my messsge asking to cancel our subscription. Highly recommend 😁”

Hi Kathleen, Thank you for taking the time to share your experience with us. We're delighted to hear that the tracker was beneficial for your elderly mum and that you found it easy to use. Providing prompt and helpful service is a top priority for us, so we're thrilled to hear that our team responded promptly to your request. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We appreciate your recommendation. Thank you again for choosing us!

“Was very efficient and trouble free,removed a lot of anxiety ,sadly no longer needed Thanking you very much.”

Hello there, We're delighted to hear that our product helped alleviate anxiety and provided peace of mind for you. We're grateful for the opportunity to have been of service. If you ever require assistance in the future or have any questions, please feel free to reach out. Thank you for choosing our product.

“We were very happy with the product but unfortunately my mother ended up too ill and we had to get her 24hr care in a home so no longer required it”

Hi there, Thank you for sharing your feedback with us. While we're glad to hear that you were happy with the product, we're sorry to hear about your mother's health situation. We hope she receives the care and support she needs in her new environment. If there's anything else we can assist you with or if you have any questions, please don't hesitate to reach out.

“Bought this for my Brother who has Downs Syndrome and onset Dementia Ordering was quick and easy and the video sent explaining how to set up was easy to follow. It works well and we all feel happy that we always know where he is and can track him if he decides to wander off Great customer service”

Hi there, Thank you for sharing your experience with us! We're delighted to hear that you found the ordering process as well as the set-up video quick and easy. And it's wonderful to know that the tracker is working well for your brother and providing peace of mind for your family. Also, we're so glad to hear that you've had a positive experience with our customer service team. If you ever need further assistance or have any questions, please feel free to reach out. Thanks again for choosing our product!

“The team have been quick to respond and as a customer you are made to feel valued and nothing seems to be any trouble. Larger companies should stop and reflect on this customer service this company delivers 10/10”

Hello Karen, Thank you so much for your kind words and positive feedback! We're thrilled to hear that you've had such a positive experience with our team. Providing excellent customer service is something we strive for, and it's wonderful to hear that you feel valued and supported as a customer. We truly appreciate your recognition and recommendation. If there's anything else we can do for you, please don't hesitate to reach out.

“Very helpful staff and simple to use device”

Hi there, Thanks for sharing your experience! We're thrilled to hear that you found our staff helpful and the device easy to use. If you ever need further assistance or have any questions, don't hesitate to reach out.

“This has been a wonderful service. I purchased a GrandPad and a subscription from TechSilver for a great aunt and, although not particularly computer savvy, she loved being able to see everyone's photos uploaded and used it as a telephone to call her friends. Sadly she has lost her sight not and is unable to use it. The best thing though is how simple and straight-forward it was to buy the tablet and to set up with TechSilver. And their support has been fantastic.”

Hi there, It's fantastic to hear that your great aunt found joy in using the GrandPad to stay connected with loved ones. We're really pleased that our service made the whole process easy for you. We're sorry to hear about your great aunt's sight, but we're grateful for the opportunity to have supported her journey. If there's anything else we can assist you with down the line, feel free to reach out!

“Very helpful and informative Sorted put my problems when I need assistance”

Hi there, We're delighted to hear that our support team was able to assist you effectively and provide the information you needed. If you ever have more questions or need assistance in the future, don't hesitate to reach out.

“We have purchased a Waterproof tracker for a neighbour with dementia who we are caring for. The tracker has been invaluable for our peace of mind, to know where he is and enabled us (and the police) to pick him up when he has wanderered out and become lost. Sometimes there seems to be a glitch with the gps in that it shows him being out when he has returned but we have been able to understand that because it's not showing him walking around. Customer service has been excellent, replies to emails within hours. A wonderful device, we are so glad we bought it. Thank you”

Hi Judith, Thanks a bunch for sharing your experience with the Waterproof tracker! It's fantastic to hear that it's been invaluable in keeping your neighbour safe. Your peace of mind and the ability to locate him swiftly are truly significant. We've noted your feedback on the occasional GPS glitch, and we're actively working to refine our devices for a more seamless experience. It's wonderful that our customer service has been able to assist you promptly. If there's ever anything else you need or any questions you have, feel free to reach out. We're here to help!

“Wonderful service. so goog to be able to talk to a person and not have to communicate with a machine. The keyboard makes it so much easier for my husband who is partially sighted. I'm sure we will come back for future purcheses”

Hi there, Thanks a bunch for sharing your positive thoughts on our service and the keyboard! We're thrilled to hear it's making a difference. If you ever need more assistance or have feedback, feel free to reach out.

“Very poor. Does not update !”

“Couldn't get it to work. Didn't alert us when tag went out of Geofence. Very disappointed”

“If anything too sensitive, slightest touch on surrounding keys will be recorded. Very easy on failing eyes compared to previous standard black & white keyboard.”

Hi Mike, We appreciate your feedback regarding the sensitivity of the keyboard. Our team is actively looking into ways to address this concern to enhance user experience. Your input is valuable, and we're committed to making improvements. If you have any specific suggestions or if there's anything more we can assist you with, please don't hesitate to reach out. Thanks again for choosing us!

“I bought two to light up dark areas at night. They are excellent providing just enough light.”

Hi there, Thanks a bunch for your feedback! We're delighted to hear that the lights you purchased have been excellent in providing enough light for dark areas at night. If there's anything more we can assist you with or if you have further feedback, feel free to reach out. Thanks again for choosing us!

“When I first went on line looking for a simple button-press radio for my Mum, who is 95, I came accross TechSilver and was drawn immediately by the thinking behind the products. I looked around and did not find a comparable radio. Also I experienced some difficulty initially on the website as we are living in Dublin and I was not able to achieve a purchase as the website was telling me that it could not be delivered. I rang the company and got a very helpful guy who came back to me very promptly with a link and all was sorted. So far we are delighted with the product. The sound is very good and i like the simplicity of it.”

Hi Patrick, Thank you for sharing your positive experience with our button-press radio! We're thrilled that you appreciate the simplicity and enjoy the sound quality. If there's anything we could have done better to earn a 5-star rating, or if there's anything we can do to enhance your experience further, please let us know. Your feedback is valuable to us. Thanks again for choosing us!

“I recently purchased the Waterproof tracker what I can I say ! It's perfect for what I need to have peace of mind when my husband is out on his walk, the tech team are very good and helpful with anything you're not sure of. I would definitely recommend this tracker”

Hi Charlotte, Thank you so much for sharing your positive experience! We're thrilled to hear that the Waterproof tracker has provided the peace of mind you were seeking when your husband is out on his walk. It's fantastic that our tech team has been helpful in addressing any uncertainties. If there's anything more we can assist you with or if you have further feedback, feel free to reach out. Thanks again for recommending our tracker!

“My Dad has failing eyesight and diabetes, so numb fingers. The black on yellow keyboard has large keys and is far easier for him to read. He is thrilled. Thank you.”

Hi Melanie, Thank you so much for sharing your experience! We're thrilled to hear that the keyboard with large keys is making a positive impact on your dad, especially considering his failing eyesight and diabetes-related challenges. It's great to know he's thrilled with it. If there's anything more we can assist you with or if you have further feedback, feel free to reach out. We're here for you!

“I’m not sure what to put. As the service was Great. Giving information was great. But when I ordered this remote control, I chose this one because it didn’t have the word Flipper on the front so I was shocked when it arrived with it plastered on the front I could have got this for a lot less money. So very disappointed at this.”

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TechSilver is rated 4.8 based on 1,200 reviews