Tempo Saves Energy Reviews

Name: Tempo Saves Energy
Address: 9 Merchant way, Doncaster, South Yorkshire, Doncaster
Rating: 4.47

4.5 Rating 184 Reviews

89 %

of reviewers recommend Tempo Saves Energy

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0800 152 2011

Email:

team@temposavesenergy.com

Location:

9 Merchant way, Doncaster, South Yorkshire
Doncaster
DN2 4BH

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I live in Bramcote, Nottingham and on Monday (13/06/2015) Greg and Matt from Tempo Saves Energy replaced my boiler with a Vaillant one. These guys are out of this world. They are so professional, polite, helpful , knowledgeable and they take so much pride in their work. They are really brilliant. They did a fantastic job and I am so VERY happy with what they have done. They arrived on time and got to work straight away, they have also protected the carpet throughout the house. They are a credit to Tempo and everything is working like a dream. My thanks will also extend to My Anthony Dodds for his involvement in ordering the right parts and also for sending me Greg and Matt. I cannot be more satisfied with my experience with Tempo. THANKS A MILLION FOR EVERYTHING. REALLY APPRECIATE WHAT YOU HAVE OFFERED AND DONE.”

Helpful Report

Posted 7 years ago

“THE BAD POINTS.The sales man was half an hour late for his first appointment. He was 20 minutes late for his 2nd. The energy surveyor never turned up for his first appointment. I was working away from home that day and left work 2 hours early. This was on a Thursday. By the following Tues nobody had rung me to explain why he didn't turn up so I had to ring them. Another appointment was made. This time the surveyor turned up over an hour early so yet again I had to leave work early. The installation(on the 31/10/15) went ok apart from the following, 10 screws protruding into the bedroom ceilings and a photo frame smashed. The electrician couldn't commission as the sun had gone. He came back the next day (sat) and commissioned the installation but was unable to get the "OWL" monitoring system to work. A new OWL was ordered and he came back 2 weeks later. This one didn't work either. Tempo then decided to change the inverter. This was installed and worked but again the owl would not give accurate readings ( it was out by approx. 70%). It was now 1 week before Christmas and was informed that Tempo were trying to source an alternative to the Owl. By the 2nd week in Jan I had heard nothing so yet again I had to phone them. It was agreed that an electrician would again come out and change the OWL. This had to be done on a weekday has they don't work weekends. I was told that they would phone me with a date. A week later they hadn't phoned so I rang them (on a Monday). I was told that an appointment had been made for the Wed, so if I hadn't have rung I wouldn't have known about it. More time off work. The electrician arrived and concluded that the OWL was ok but it was the generation meter that was at fault and he would have to come back and change it. I heard nothing for another two weeks so I phoned again. I agreed that the electrician could come out in 2 weeks on the Sat if he was available and Tempo would phone me to confirm the appointment within a few days. They never phoned until 3pm on the Fri, 2 weeks later, by this stage I had already made plans for the weekend. Another appointment was made for the following Sat at 8am. By 08:45 on the following Sat there was no sign of the electrician. I went out to town. At 10:45 the electrician phoned me to say he would be there in 45minutes (11.30) I pointed out that the appointment was for 8am, he told me that the other electrician couldn't make it and that he was told to come at 10:30, an appointment which he was going to be an hour late for. I was not available so I told him that Tempo would have to rearrange. He was willing to come the next day but as I was out all day this would be no good. Again I waited for Tempo to get in touch with me, they didn't so yet again I had to phone them. During this time I found a monitor on line that would do the job and worked out that is was the OWL at fault and not my meter( I'm an electrician myself). Tempo said that they would look into this other monitor and get back to me. By this stage we were half way through March and I was going on holidays. I got back from holidays and still Tempo had not contacted me, I phoned again. A manager said that he was still looking into the alternative monitor and would contact me soon. Two weeks later and still no call so I phoned them, they told me that they had decided to send me a cheque for what I paid for the OWL ( they retail at approx. £75). With this I would then be able to purchase the other type monitor. I agreed to this. Two weeks later a cheque arrived for £20. It had taken TEMPO a total of 5 months to get to this stage. If I had hair I would have been pulling it out 3 months ago. My opinion of this company, they don't communicate with each other or with their customers, little or no customer service. The only reason I gave them a VERY POOR rating was because there was no lower option available. I would not recommend Tempo based on the experience I had with them but any one reading this can make up their own minds, maybe I was just unlucky. THE GOOD POINTS. The installation is fine. I was given a discount for the damage to the ceiling, the broken photo frame and for the first half day I had to take off work.”

Helpful Report

Posted 7 years ago

“Excellent service although the inspector tells me that the condension pipe was not fitted correctly and althouigh I have written about this nothing has happened,a blot you will agree.”

Helpful Report

Posted 8 years ago

“The people I have dealt with from Tempo have been very polite, but it is taking a long time to get an actual result, operators have been to do checks but nothing after that, plus there have been a couple of no shows when I was waiting in for them to come to the house,”

Helpful Report

Posted 8 years ago

Helpful Report

Posted 8 years ago

“Disappointed that the people this scheme was intended to help (people on benefits with no money to spend replacing broken down boiler) are being asked to contribute a significant amount of money. My wife and I are now looking at a winter without heating and hot water.”

Helpful Report

Posted 8 years ago

“I had an appointment booked at 4pm for an assessment. I had made plans to be at home for that time. I received texts and phonecalls (which I missed, being in a meeting) to say that the operative had missed me, as my appointment was at 2.20 pm. My appointment had been made by the previous operative, who watched me write it on my calendar in my kitchen. I did not make a mistake. I have not received an apology from the person involved. He has not returned my calls, nor has his boss called me as requested. Special arrangements are made to keep these appointments. It is not fair for operatives to mess people about. Everybody wants to finish early on a Friday. However, it is deceitful and rude to do this at someone else's expense, and then blame them. I would like an apology. Mary Begley 5, Rufford Rd, M16 8AE.”

Helpful Report

Posted 8 years ago

“Everyone I have spoke to has been extremely helpful & friendly. The plumber who came to do assessment was very nice. He was friendly & put me at ease & explained everything.”

Helpful Report

Posted 8 years ago

“I would prefer to receive my quote first rather than a review form......”

Helpful Report

Posted 8 years ago

“Found the representative very helpful and knowledgeable, answering all questions put to him in an easy manner. Clear and concise.”

Helpful Report

Posted 8 years ago

“The experience with regard to my new boiler has been excellent. The staff very helpful at all times. Thankyou, Mrs Rita Brookes.”

Helpful Report

Posted 8 years ago

“Were very quick to get in touch with me to give me details and the people who came to do my assessment were very polite”

Helpful Report

Posted 8 years ago

Tempo Saves Energy is rated 4.5 based on 184 reviews