Tennis-Point Reviews

1.6 Rating 76 Reviews
16 %
of reviewers recommend Tennis-Point
1.6
Based on 76 reviews
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Customer Service
Communication Channels
Email, Telephone
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Tennis-Point 1 star review on 13th December 2023
W. Wangerow
Tennis-Point 1 star review on 13th December 2023
W. Wangerow
Tennis-Point 1 star review on 5th November 2022
Yannis Konstas
Tennis-Point 1 star review on 2nd August 2022
Anonymous
Tennis-Point 1 star review on 6th June 2021
Alexander Kassabov
Anonymous
Anonymous  // 01/01/2019
Avoid this company. I feel completely scammed by Tennis-Point. When I made the purchase, this was not clear that I have to pay for the return. On the contrary, they emphasized how easy the return process was. Now the shipping costs me €25, it makes no sense to return the product; it will cost me a fortune....be aware!!!
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Posted 3 days ago
Smooth order process all around
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Posted 2 months ago
I've never had a bad experience with Tennis Point, even when they were still Midwest Sports. Competitive pricing and they've never made a mistake on my order. Would recommend.
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Posted 2 months ago
I ordered a pair of shoes with them and they arrived within 2 days without a shipping charge. Everything arrived as described.
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Posted 2 months ago
I bought some Asics shoes from them. Short of two weeks there was a tear in them not near a seam or anything. Best they could do is tell me to ship them back and get store credit. So I'm out the shoes and the time to ship back and forth. No thanks. It makes sites like Amazon so much better when you have to deal with customer service like this.
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Posted 3 months ago
Great products, fast shipping, and great customer service!
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Posted 3 months ago
Ordered from tennis-point before Christmas and everything arrived on time. Had to exchange one item for a new size and customer service was very helpful in making the switch. Would recommend
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Posted 3 months ago
I received great product advice from an agent on the string selection for my racquet. I'm going to get another now!
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Posted 3 months ago
The day they received the order with my brand new shoes, they CANCELLED the order, and did not give me a refund. They claimed they never got it. All I needed to do was exchange for a smaller size. I will never shop here again. Not only did I have to cancel and keep postponing tennis plans with friends and club members numerous times, due to awaiting the refund, but I also had to buy another pair at the correct size. Spoke with them 3 times. Every time they say they never received it; but it went to their address and they accepted it. Garbage. Tennis Point - I have all the specific info you require, as I have found the receipt for delivery to your address. Please contact me. You can do this.
Tennis-Point 1 star review on 13th December 2023 Tennis-Point 1 star review on 13th December 2023
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Posted 3 months ago
I ordered shoes and 2 tennis rackets for 372€. Where is it? No one knows. It's impossible to reach them
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Posted 9 months ago
It's another fraudulent tactics company. Stay away from them. They are not going to send you what you have pay. After one or two months you will still waiting, if not forget what you have ordered and paid. Plus you will not be able to speak to anyone.... of them.
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Posted 11 months ago
Balíček nedodán. Na maily nereagují, peníze nevrací.
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Posted 11 months ago
We randomly received an email and then shortly thereafter an invoice for an order that dates back to summer 2021 (?!), long paid invoice. In reply to my email to customer service I have now received a useless, possibly bot generated "answer", full of mistakes and without any relevance to my message. In a time of fraudulent payment requests, Tennis Point interacts with customers in a not professional manner.
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Posted 1 year ago
Bought a pair of Fila athletic shoes, used three times and the tongue separated from the shoe. Because they were worn, no warranty. Tennis Point does not stand behind the products they sell. I wish I knew this before I purchased. There is no warranty on shoes.
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Posted 1 year ago
STAY AWAY FROM THIS COMPANY Unbelievable service lost order came late no one wanted to help despite being a birthday gift and ruining their birthday as a last resort I even reached out to CEO and MD - David customer service a manger just wanted to give me discount off next order he only replied because the CEO asked him to. When arrived all box battered and unable to give as gift after so late and ruined product - DO NOT order from these people be warned.
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Posted 1 year ago
Ordered a month ago a tennis racket along with a bag, string, string service and dumpeners. After a big number of emails they let me know that there will be a delay. So, after 2.5 weeks they sent me an email with the tracking number of my order including all the items. 5 days later they sent me a new email, while the order was already shipped, letting me know that dumpeners were out of stock so this item will not be delivered. Again after a broken communication they refunded me for this item. Finally, when the order was delivered, I found out that the string was not assembled to my racket although I have paid for string service. Guess what, they never refunded me for string service after a ton of exchanged emails. Don't trust this site! Stay away!
Tennis-Point 1 star review on 5th November 2022
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Posted 1 year ago
Terrible company! Don't buy! You will end up with a big headache. Trust me!
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Posted 1 year ago
Usted paga los errores de stock de tennispoint Pedido Nº 102723783, raqueta en oferta por un valor de 120€, comprada y pagada el 3 de octubre de 2022. Tras una semana de espera de noticias sobre la entrega del pedido, y tras recibir un e-mail anunciando que el pedido sufría retraso, me envían otro e-mail anunciando que el pedido ha sido cancelado por no tener disponible ese modelo de raqueta. Si bien aún no se me ha reintegrado el importe, me pongo en contacto con su atención al cliente solicitando la raqueta que había pagado (que además era para un regalo de cumpleaños que ya no he podido hacer) o una alternativa, recibiendo sólo disculpas y desentendiéndose de ofrecer soluciones. No me gusta comprar en tiendas donde todos los riesgos los asume el cliente, y nunca más volveré a comprar en esta. Valoren ustedes si les vale la pena arriesgarse a quedarse con cara de panoli cuando hay otras tiendas con mejor respuesta al cliente.
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Posted 1 year ago
Item not received no response to any communication no tracking details appalling
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Posted 1 year ago
I ordered a pair of tennis shoes weeks ago, have not received them and the customer service is completely unresponsive. Starting to wonder if I will get my shoes or even my money back if they do not deliver. Absolutely appalling service
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Posted 1 year ago
Tennis-Point is rated 1.6 based on 76 reviews