Tesco Direct Reviews

"Tesco now sell obscene pornographic items grandson asked if he vould have an item and could not believe what he handed to me this was unbelievable I laughed it off but needed to complain who in the right mind wants to SUCKIES BANANA"

"Without Prejudice.\r\n\r\nOn the 4\/10\/2022, I believe I was purchasing a new pay as you go smart phone at Tescos Mobile store, London N12 0SH. When the phone box was bought out to me, I believe the phone box manufactures security seals were all ready broken (Pic 1) and most of the manufactures protective packaging bags were missing (Pic 3). On one of the sides of the phone box, its original manufactures label has been covered over with another label from Tescos, The label has a S\/N, which matched up with the phone. Why is that label on that box? I believe the Tescos label was on the box for a refurbished or a returned phone and not for a new phone? (Pic 2)\r\n\r\nWhen the female staff person set up my phone, I hadn't actually touched it or seen it close up, but when I got home, I noticed the phone was covered in greasy finger prints and scratches and scuff marks particularly on the back. It was clear to me, I believe this phone was not a new phone!\r\n\r\nI bought the phone back lunch time the next day, 5\/10\/2022 and advised the same female staff person of all the issues and I advised and showed her the back of the phone was covered in greasy finger prints, scratches and scuff marks. (Pic 4) She acknowledged they were there, but advised she didn\u2019t know how they got there and point blank refused to replace the used phone for a new one! \r\n\r\nI came back to the the Tescos Mobile store again on Saturday 8\/10\/2022, early lunch time to advised the same female staff person of my concerns about the phone previously been used and tried to show her the evidence, but I believe she and her two other colleagues ganged up on me and the male, accused me of being a chancer and through me out of the store like I was a common criminal. Please Note, I\u2019m 72 year old disabled man! On the 19\/10\/2022 I believe the manager had gone to a lot of effort to try and discredit me, considering he was never in the store when I purchases the phone, etc.\r\n\r\nI wrote several letters of complaint to Tescos Mobile via there official complaint procedure on their website and their Facebook page, etc. I asked for the right to request to see the stores CCTV footage. I received several confusing replies from Tesco Customer Service and Tesco Mobile Customer Concerns Management Team. I received acknowledgement and some apologies from them all, but it appears that my concerns and request have been ignored. What does that tell you?"

"Triple chocolate Muffins are the nicest muffins i think exist on this earth. Tesco you\u2019ve out done yourself never change this recipe"

"ZERO STARS! Each time I have made a food order from the store of Borehamwood I've had issues with the deliveries, this has been ongoing for the past year. Each time I have asked the customer service team to ask the store manager to contact me this has not happened and time and time again the same issues arise. The most recent issue occurred on 26\/08\/2022. I had been home all evening awaiting a delivery to arrive between 9pm-10pm. 10:10pm had come and I had called to be provided with an update as to my order. I was directed to a very unhelpful Andy whom addressed himself as \"customer service manager\". His response to each query was \"I can't help you what that\" \"I can't do that\" this was his explanation for everything. I was told that the delivery driver had knocked on the door which is not true, I was then told she made attempt to call me again this is not the case as I received no calls, no evidence of phone calls was ever shown to me. I then called once again and was directed to Toba who informed me that he was unable to contact the store manager as well the delivery driver. I was told having my items resent would mean an additional payment taken out and refunding the order will take 5 working days. I then decided to make contact with the CEO of Tescos Ken and had Vicky make contact with me, all that was provided was an apology which is pathetic! I will not be returning to any Tescos moving forward and suggest others do the same, seeing as they couldn\u2019t care less about customers."

"ZERO STARS! Each time I have made a food order from the store of Borehamwood I've had issues with the deliveries, this has been ongoing for the past year. Each time I have asked the customer service team to ask the store manager to contact me this has not happened and time and time again the same issues arise. The most recent issue occurred on 26\/08\/2022. I had been home all evening awaiting a delivery to arrive between 9pm-10pm. 10:10pm had come and I had called to be provided with an update as to my order. I was directed to a very unhelpful Andy whom addressed himself as \"customer service manager\". His response to each query was \"I can't help you what that\" \"I can't do that\" this was his explanation for everything. I was told that the delivery driver had knocked on the door which is not true, I was then told she made attempt to call me again this is not the case as I received no calls, no evidence of phone calls was ever shown to me. I then called once again and was directed to Toba who informed me that he was unable to contact the store manager as well the delivery driver. I was told having my items resent would mean an additional payment taken out and refunding the order will take 5 working days. I then decided to make contact with the CEO of Tescos Ken and had Vicky make contact with me, all that was provided was an apology which is pathetic! I will not be returning to any Tescos moving forward and suggest others do the same, seeing as they couldn\u2019t care less about customers."

"ZERO STARS! Each time I have made a food order from the store of Borehamwood I've had issues with the deliveries, this has been ongoing for the past year. Each time I have asked the customer service team to ask the store manager to contact me this has not happened and time and time again the same issues arise. The most recent issue occurred on 26\/08\/2022. I had been home all evening awaiting a delivery to arrive between 9pm-10pm. 10:10pm had come and I had called to be provided with an update as to my order. I was directed to a very unhelpful Andy whom addressed himself as \"customer service manager\". His response to each query was \"I can't help you what that\" \"I can't do that\" this was his explanation for everything. I was told that the delivery driver had knocked on the door which is not true, I was then told she made attempt to call me again this is not the case as I received no calls, no evidence of phone calls was ever shown to me. I then called once again and was directed to Toba who informed me that he was unable to contact the store manager as well the delivery driver. I was told having my items resent would mean an additional payment taken out and refunding the order will take 5 working days. I then decided to make contact with the CEO of Tescos Ken and had Vicky make contact with me, all that was provided was an apology which is pathetic! I will not be returning to any Tescos moving forward and suggest others do the same, seeing as they couldn\u2019t care less about customers."

"Just visited family, was asked if I wanted tea or coffee. My brother in law said I\u2019ve got this great coffee.\r\nBeing polite I said yes to the coffee.\r\nIt was one of the best caramel hot drink I\u2019ve tried. I liked it that much , I asked to see how he made it so quick, the milk in a pod , coffee in a pod, so easy to do well done Costa , I\u2019ll be going out and getting a machine."