“I have had Tesco Kitchen fitted with all integrated appliances. All caucus have turned horrible cream/yellow colour! All doors are peeling! And the latest issues I have now is doors are now warped!! So unbelievable and unacceptable! I have had to replace washing machine. Door also fallen off. Spent a large amount of money on the kitchen from Tesco, only now to look at a utter complete shambles of a job!”
“Yes, really nice kitchen fitted two weeks a go. Fitter did a good job, worked hard, and talking me though it when I asked questions. Your right, Mark Two's service is abysmal, even a service coordinator told me didn't read all her emails!! I do have a couple minor issues I've asked about but not holding breath yet. Wonder what happened to Mark One?”
“The kitchen was as advertised, no shocks or surprises but I am a little disappointed as one of the selling points was a 25 year guarantee from Tesco but this has never come in any written form and with no access to any future complaint it seems a bit of non starter, just where I would go in the future should I need to is a bit of a mystery.
The fitting was done in an efficient and professional manner but there was only one fitter for the whole of the installation which seemed a bit of an imposition on that single person although it was completed in a reasonable time.
R G Mills
Ashford”
“Wish I had never had. tesco Kitchen!!Poorly fitted used black tape to hide white hulks showing through black doors!!!Dish washer not working the fridge is built in and sticks out!!Cheap quality kitchen for high prices!!i could go on and on but I won't just bitterly disappointed with the dam kitchen!!!”
“Absolutely abysmal. Parts of the Kitchen needs to be refitted. Cupboard door corners attached to cupboard not doors so have difficulty accessing rear. Extra work offered by fitters through planner. Absolutely appauling, this fitter definitely has no real skill. My husband has had to repair and finish cowboy work. Fitter won't even answer phone to come back and complete the extra work, and i wouldnt want them across my door again. Only wish I had not been to busy and read reviews. Im not surprised they are sinking they deserve to be.”
“Tesco have now decided if they are to carry on using Mark Two kitchens, I have problems with worktops, oven, dishwasher that were all installed 18 months ago and am being told by Mark Two they do not know what is happening. Tesco need to let their loyal customers know how they are going to put right the many faults on customer kitchens quickly. I will not be shopping with tesco until this is resolved.”
“We have had a problem with the end support panels of the base unit in the utility room having blown, but when we contacted Mark Two to report the problem, bearing in mind that the units are 1 year old only, the response we got from Mike Regan, After Sales Representative, having submitted photos of the problem at his request, we received the following curt response: "we have looked at these and your kitchen plan and the sink is directly above the end panels and based on this and the way they have come loose and swollen this is deemed to be water ingression , maybe from the sink above the unit .
Unfortunately this would not be covered under the warranty". Surely this should have been considered at the time of fitting and a better product used, as these panels were always going to be directly above the sink. In addition, there is no leak from the sink either onto the floor or inside the base unit. I am very dissatisfied with this service and reponse, and outright dismissal without even inspecting the problem. We were led to believe, when we signed up for the kitchen, that all our units would be covered by a guarantee, but it seems that this is not the case. Very disappointing.”
“We have the same issue as everyone else. Doors are delaminating / top layer separating from underside. If it was only 1 door we might have taken it as a one off fault. But several doors delaminating.
Kitchen was supposed to have a 25 year guarantee and we are on year 7.
Looked after kitchen and doors look new except for the fact the plastic top layer is coming away / bubbling up.
Who do we speak to about our guarantee ?”
“My kitchen has bubbled all over the place looks a total mess and to save and pay over 8k for this to happen. It states that cupboards have a 20 year warranty however trying to get hold of anyone to sort it blood and stone come to mind. Totally gutted, Tesco have washed there hands but in the meantime we have to save again to have it replaced.”
“In short, everything. Worktops have been replaced and failed again.
I could go on and on
Currently I am waiting for replacement and repairs but it has been trying to extract blood from a stone. The whole experience has been a disaster caused by bad management of all concerned and Tescos must be held responsible”
“Initially well fitted and what my mother wanted, but now 60% of the gloss white doors and drawer fronts have turned cream, and of course the warranty is not worth the paper it is written on. I feel responsible, as I am tho one who urged my mother to go with Tesco, which has left her with a kitchen which looks distinctly leprous!”
