“Tesco disconnected my number after I credited £30 to my account and now don't seem to be able to reconnect the number, which is a business one, after a month and loads of calls to them despite many guarantees that it would be working after 24 hours. Can't wait any longer I'm off elsewhere
Avoid.”
“Very bad service cheap service unprofessional staff customer service last 5 days sim not received my phone not working 5days and no one care about that so don’t use Tesco Mobile worst experience ever.”
“Three weeks and still no sim card and customer service no help just tell you we will resend and wait four working days ,
Can get the phone and sim next day but not a sim or any way of tracking order.”
“Disaster from the start , changed from o2 for a better tariff . Fone would not switch off answer fone . Three Sims later and a new fone (told it was faulty) it still did not work . It took a month to find out they had an issue . To make matters worse they took out D/D for both fones . It took weeks to sort . I eventually just went in and turned it off after 6 weeks . No call or anything to tell me it was sorted . Stress , stress , stress . This is a fone used for medical emergency.”
“Great service at Loughborough Tesco. ( Park Road) 23/06/23.
Thanks to Nilam for taking the time to explain and set up my new Galaxy.
Much appreciated. 😊”
“When your service drops with tesco as im sure it does with all providers you try to speak to customer services for either compensation or a complaint this is where your problems start you will be ignored told they will ring you back spend hours on the phone getting nowhere you see this is why tesco have least complaints than any other provider because you cannot complain you accept their offer of money off your bill for a phone you have no signal for or nothing .excellent cut out the middleman go straight to o2”
“Worst customer service I ever received from any company. Customer service have no access to anything, all they do is to leave the notes on your account. All I need is letter of usage from more than a month and they have no clue how to do that. Their outlet staff which is customer service have another customer service 🤦♂️ they need to chat to discuss queries.”
“went to woodford green tesco to renew my contract yesterday.Lady called Vicky
was very helpful and managed to reduce my monthly payment and give additional
GB aswell.very pleased.”
“OK, I very rarely get annoyed enough to write a review.
However I'm absolutely fuming at the complete at utter incompetence of Tesco mobile. I had a bill query regarding my simm only tariff. Which was sorted immediately, the operator then after chatting convinced me to take out a new contract "don't worry I'll write off the remaining 20 months of simm only remaining"
I received my new Flip 4, lovely looking phone, the change over from the old simm to the new will be trouble free.
The the incompetence starts, 4 days I had to wait with the tesco mobile staff telling me this never happens! Well it's happening to me.
I called every day as I need a mobile phone due to my job!!
4 days later it goes live, then they want a pat on the back!
Now today, I received a bill telling me I'm being charged for ending my simm only contract early... You said I wouldn't have to pay that?? What's going on? Your elbow doesn't know what your backside is doing.
Now there going to listen to the previous conversations to make sure I'm not a lying... Your the ones telling me lies" this never normally happens"
I have my flip 4 for 2 weeks, 4 days of which I can't use as the simm isn't live.
Then after 7 days the phone won't open, but tesco dont cover this in their warranty! Because I didn't take their insurance out!!
Come tesco up your game or just sell groceries.
Most likely go back to O2 if this is the level of service that "never happens"
If you're thinking of changing to Tesco mobile.. Good luck.
Not a happy Geoff”
“We visited the store at Kidsgrove yesterday and Rihanna and Lewis the two staff who attended to us were exceptional.
We are elderly people and we get a bit fuddled at times but they both treated us with kindness and consideration.
They explained everything clearly and concisely and even took the trouble
To set up our phones ready for use.
All in all we found it to be a very positive experience and we will certainly be
Recommending Tesco to our Family and friends.”
“Tesco mobile have taken over 50 pounds from my bank account that they are not entitled to. I am currently reporting them through my bank for fraud. Do not give Tesco mobile your bank details or you will regret it.”
“Thankyou to the member of Tesco team who helped me sort out a query I had with my Tesco phone account this morning. Exceptionally patient help and advice today from a very knowledgeable person in the mobile phone department! Hope they enjoyed a stiff pick- me-up after dealing with an elderly pensioner who is not the brightest cookie in the pack when it comes to present technology. Their patience was remarkable and sorted problem! Thankyou Tesco”
“Paying insurance with Tesco they still asked for money for a hand set that does not work. Terrible service never again after being a loyal customer for years. It would help if customer services understood problems.”
“returned new phone to tesco by dpd they got their phone back i have a contract with them for 2 phones one was lost so ordered a new one for my partner he found is old one so returned the new one my bill for aug came in at 390pounds they said dont worry you will be refunded my bill should be 30/40 per month got sep bill in 40 fine still no refund from last month they owe me 360 pounds still waiting lost track of the calls to them called again today said they would call back at 1.15 still waiting it is now 4.20 not happy with them”
“ongoing SIM problems which straddled the warranty lifetime of the phone. Despite the problem not being resolved during warranty, Tesco insisted on taking the phone back for repair (I was told this takes 3 weeks, and I have to pay). I refused the offer and tried to complain about its unfairness. Bad mistake. Over the last 5 days I have spent 6 hours trying to have a meaningful conversation with Tesco Mobile. Their staff won't register a complaint, won't pass you on to a manager and won't honour promises of a callback. Utterly disgraceful”
