The AA Reviews

3.0 Rating 1,743 Reviews
48 %
of reviewers recommend The AA
3.0
Based on 1,743 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service
Documents Delivered On-time
Greater than 50%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
1.7 out of 5
Avg Email Response Time
-1 hours
Cancellations & Refunds
Cancellation Process
Difficult
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Email:

customer.solutions@theaa.com

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The AA 1 star review on 13th December 2023
Tom Houlton.
The AA 1 star review on 13th December 2023
Tom Houlton.
The AA 1 star review on 13th December 2023
Tom Houlton.
The AA 1 star review on 13th December 2023
Tom Houlton.
The AA 1 star review on 13th December 2023
Tom Houlton.
The AA 1 star review on 13th December 2023
Tom Houlton.
The AA 1 star review on 13th December 2023
Tom Houlton.
42
Anonymous
Anonymous  // 01/01/2019
"The insurance proposal was simple and quickly processed. The premium was lower than the renewal quote."
Helpful Report
(Home Insurance) - Posted 1 month ago
If there was an option to write the review without giving any star,I would ve done that.The worst customer services ever.They will take ages to approve the claim,even tough if it is approved ,will try to divide a same claim into two or more incidents.
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Posted 1 month ago
I have just got off a call where I have, for the second time, tried to cancel my cover. I have had £45 robbed by this appalling organisation. Despite very clearly saying I wanted to cancel in December last year they simply renewed the cover increasing the price by 200% in the process. Avoid the AA like the plague. I have used RAC and Green Flag previously and will always be using one them going forward.
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Posted 1 month ago
My son is currently stuck with his car after being towed by a third party recovery vehicle to a service station, they would not recover the car and take him to his home as the mechanic had been working since 8am. My son is still waiting 8hrs later. Absolutely appalling service, do not bother calling the AA for help, there isn't any!! If they can't provide the service they shouldn't take customers money!!
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Posted 1 month ago
Ridiculous! Even after being given a time for someone coming that was an hour and a half after we reported the breakdown from our car, we were than pushed back in 5 minute intervals by text...six times!! The seventh time was 50 minutes!!! The reason? Someone else's need was more important!! We ended up cancelling! A joke!!!
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Posted 1 month ago
Not the company it used to be - incompetent , very slow to turn up 6+hours . Im leaving after 12 years .
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Posted 1 month ago
Ths is the second time this year that I've waited over 6 hours for AA recovery. I've been with the AA over 10 years but will be leaving them this August when my membership ends and switching to another company.
Helpful Report
Posted 1 month ago
During terrible weather, our car stalled and wouldn't restart. I called AA and was told due to demand it would be up to 2 days before they could attend and it would be better to call a local recovery company at my expense. I explained that I had an 84-year-old disabled passenger, and they agreed to put me on a next to attend that could take up to 8 hours, I agreed as we were stranded in a built-up area with no access to trains or buses. The patrol arrived after 6hrs, and without leaving his vehicle he told me he could not help me as I probably drove through a puddle that caused the engine to stop and the AA DIDN'T COVER THIS AND WON'T RECOVER MY VEHICLE. The patrol who was very unhelpful told me he was leaving without offering any assistance to me or my passengers. By chance, a police vehicle was in attendance at the time and the police had to ask the AA patrol to get the vehicle off the road and to a safe location, he was not happy with assisting. So the AA advert telling you that they cover all events is wrong!! I also discovered through this incident that by using the service you may see an increase in your premium when you renew. I have been a member for 39 years and used the service about 12 times in that period. I arranged a lift from my son a round trip of 60 miles to assist. We returned the next day and jump-started the vehicle. I contacted the AA complaints they investigated and agreed we were poorly treated and offered us £70. The service is not user-friendly and there is no loyalty to them. They are now driven by subscriptions and higher yearly premiums. Shop around there are better companies on the market!!!!
Helpful Report
Posted 1 month ago
Patrol Arrived fast but was in a small transit van. Said they couldn’t help because it was an accident due to hitting a pothole. Told me to call aa accident helpline where I’d have to pay to get it recovered (likely 120-130 quid) he then gave me the number and left. When I called, and after all the usual option pressing and statements it was finally answered by a timid Malaysian?!? 12 year old girl that sounded like she was in the kitchen, she said my registration number wouldn’t come up after repeating it to her phonetically 3 times, I gave up and found a local firm who could do the job. That’s the AA blacklisted for me. Never again.
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Posted 1 month ago
We had to call the AA yesterday, it took them 30min to get to us and 30 minutes to repair ,from start to finish from telephoning them to repair a key that would not turn, Tony was brilliant we have been with them for years and have the home start as well, well worth the money. Thanks Pat & Eric.
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Posted 1 month ago
I would like to commend AA for excellent service. On 2024-01-30 I had a battery issue and I phoned them and in no time they responded,Mr Lawrence Magaleni jumpstarted my vehicle and I was on the road again. He is excellent in his work.
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Posted 1 month ago
What an absolute disgrace of a company. Broke down last night at 7.45pm with dashboard lights flashing and loss of power steering. My wife rang straight away and was told it could be a couple of hours. After several telephone conversations later each time a different excuse. They finally arrived at 2.15 am. 6 hours 30 minutes later. We had no heating because of the alternator problem so was on the verge of Hypothermia. Would hate to think this was my son or daughter driving. All you get is excuses and sorry.
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Posted 1 month ago
AA DRIVING SCHOOL BEST SCHOOL TO START WITH MY DRIVING INSTRUCTOR RAJ I PASSED MY DRIVING TEST IN MITCHAM TODAY In my driving for just 4 months.Always pushed me to do my best and tried his hardest to encourage me. thanks to my driving instructor Raj. He's the best. Very professional, friendly and expert in teaching driving techniques.I highly recommend him.
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Posted 1 month ago
The call operatives are unknowledgeable with the company’s policies. Several phone calls backwards and forwards from the customer and then the daughter (to eliminate the burden from the father, to no avail).Obviously lacking with necessary staff training. Caused an 82yr old a lot of unnecessary stress for their incompetence. Supervisor Lauren 813465 offered an unhelpful and unnecessary free recovery knowing full well the vehicle is presently at a garage. The AA was once a trusted reputed company but it seems it’s now ran as a Micky Mouse company. Dreadful service. Not worth the stress, time, energy and money.
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Posted 1 month ago
One of your AA representatives came out this morning. His name was Phil. He was absolutely brilliant and he gave me some good advice about my new Toyota. He told me to go back to them and tell them there is something wrong with the battery as it was under guarantee and I did not know this. I am so grateful to him as they are now going to give me a new battery. Thank you Phil
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Posted 1 month ago
***do not use if you have valuables in your vehicle, they will get stolen & the AA ‘can’t do anything about it’, they’re technicians steal from customers without an remorse**** Have given the AA enough time to resolve. A technician entered my vehicle without my presence and without my permission. Which was fine at first because I didn’t have to wait while the technician was making a new key for me, he gave it to me when I arrived and went about his day. However, little did I know he had stolen a £130 pair of raybans from my vehicle. By the time I had noticed they were gone, it was word against word. They advised me to make a police report, but they weren’t able to give me any details of the vehicle or technician so I don’t know where they think I would’ve got with that. They refused to give me any compensation or anything. I’m not one to make bad reviews but this is unacceptable and I believe should be more in place to prevent valuables being stolen. WOULD NOT RECCOMEND the AA they are a terrible company and would advise you to pick carefully. Happy to change the review if the AA are willing to help in anyway, but considering it’s been over 6 months I doubt it.
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Posted 2 months ago
After years of being with the AA they have withdrawn my cover without letting me know completely useless,JOIN THE RAC!
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Posted 2 months ago
Disgusting behaviour towards my elderly mum. Will never have anything to do with AA insurance again. Am going to the ombudsman not for compensation because I’m not interested, but I want an unreserved apology. I’m moving everything including breakdown elsewhere. Disgusting.
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Posted 2 months ago
After my car was in a accident in October 2023 the garage the AA sent it to to be repaired steers of borehamwood they sent my car back out to me half repaired and with more damage obviously I sent it back they have now had my car for 3 months every time I enquire about how much longer they are going to have my car for all you get is lies and excuses the AA has bought into there lies after being told all parts are on site and the car is ready for independent inspection now I’m told that there still awaiting parts that have been held up due to the war in Ukraine After complaining to the AA they advise you that they have up to 8 weeks to reply To your complaint and they do take the whole 8 weeks Really disappointed with the AA Disgusting customer service
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Posted 2 months ago
Zero communications, I have been waiting for the AA to inspect my damaged vehicle which has been in storage since the 8th November 2023, its now nearly February 2024 and still no response or action from the AA.
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Posted 2 months ago
The AA is rated 3.0 based on 1,743 reviews