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The AA Reviews

2.9 Rating 1,764 Reviews

48 %

of reviewers recommend The AA

Company Reviews

2.9

Based on 1,764 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Documents Delivered On-time	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.8 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

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customer.solutions@theaa.com

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The AA 1 star review on 13th December 2023

The AA 1 star review on 13th December 2023

The AA 1 star review on 13th December 2023

The AA 1 star review on 13th December 2023

The AA 1 star review on 13th December 2023

The AA 1 star review on 13th December 2023

The AA 1 star review on 13th December 2023

42

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was issued equipment by Access To Work as an employee by the AA. This equipment was not installed correctly and as a result was discriminated by the AA management. I am a registered blind person and do believe they wonted to get rid of me. The AA have tried to do this several times in the past, as they do not like persons with a disability. I can give details of this and do intend getting legal help for a dismissal which was of no fault of my own. I can prove this. The Managing Director of the AA pushed me aside. Middle management at thr Oldbury Call Centre West Midlands have discriminated against me on several occasions throughout my 26 years as a dedicated employee. Can you help Lakin Rann”

Posted 9 months ago

“Definitely will use Andy C on all my service call”

Posted 10 months ago

“I broke down outside a shop in Albany yesterday and Alpesh arrived within minutes of my phone call to AA. He was so efficient and quick.. most impressive! Thanks Alpesh 🙏”

Posted 1 year ago

“Broke down outside my workplace in York. Within an hour, Zack was on hand to get me moving again. Lots of explaining and advice, and very efficient. Great service and a decent guy. 5 stars.”

Posted 1 year ago

“30/03/2023 Andy attended us in Spalding today. Very quick and efficient. He identified the problem very quickly and fixed it to a high standard. Really importantly though he was friendly and professional and courteous. He took the time to explain what was going on and what he was doing when I asked. Absolutely couldn't recommend him more highly.”

Posted 1 year ago

“Today I called at 8-35 and they were with me for 9-20 can't fault anything they told me the problem and I was on my way”

Posted 1 year ago

“28/03/23 Andy attended very quickly, was very professional and courteous and gave excellent advice.”

Posted 1 year ago

“I had a call out by AA this afternoon and I was very impressed with the professional services, his friendliness and help offered. Full marks to James for his job attitude. Mr Chin Tan at 216 Crowborough Road Tooting..”

Posted 1 year ago

“Following up a recent breakdown repair. Contacted Paige in the Breakdown Team who very pleasantly, quickly and efficiently was able to deal with the matter in hand. A very satisfied customer.”

Posted 1 year ago

“Had a chap named Guy help me with my car today. Having recently switched over from RAC due to a disagreement over a battery warranty, first experience was great. Perfect communication, ran additional tests they didn’t have to and really helped me diagnose the problem. Gave recommendations of where to go at the lowest rate, checked my tyre pressure as they looked low, and came earlier than we expected. Offered a tip as a thank you, and even refused it. Can’t fault the service or the technician at all, and will certainly stay with them from now on. Many thanks to Guy and the AA.”

Posted 1 year ago

“Brilliant service recieved today by repairman spencer”

Posted 1 year ago

“Unfortunately I broke down today on the M42. Not all doom and gloom after meeting Dilshad khan. He has changed our day completely around. What a lovely guy he is. Thanks so much an absolute legend.”

Posted 1 year ago

“Very nice aa member from the aa who was name Taj Islam 814597, was positive, diligence, warm and very considerate person. He should be pardon to get a better promotion from the AA where he deserved the most. I feel proud of him and I can see that he is a hard worker and honest member for AA. I wish him all the best of luck of happiness.”

Posted 1 year ago

“Very impressed with the service provided. Patrolman was extremely professional and helpful.”

Posted 1 year ago

“I had a puncture and had excellent service from the AA. The patrolman Sam Broderick 818505 couldn’t have been more helpful. He showed great concern for me as I was alone and did everything he could to reassure and keep me safe. Thank you so much.”

Posted 1 year ago

“My husband hit an unlit island which resulted in a blown out front tyre. We had two grandchildren and a puppy in the car. We were in an unlit parking space on the side of a very busy dual carriageway. The AA said we were a priority call due to the children being in the car. The AA arrived within twenty minutes of receiving the call and changed the tyre for us. An excellent service. Thank you so much.”

Posted 1 year ago

“I woke up to a flat battery on 9 December. I have been a member for over 20 years and this is the first I have used the service. I contacted AA by phone/internet at approximately 12/45. I received an immediate reply that someone would with me my 1/10. Simon arrived at exactly that time. Tested my battery told me I needed a new one. He disappeared for about 50 mins came back and fitted anew one. Fabulous service by an outstanding employee . I cannot recommend him and the service highly enough. My annual fee well worth every penny. Many thanks Simon!,”

Posted 1 year ago

“Our AA pre-purchase Car Inspection was conducted by Sujeeva on 5/12/22 Comprehensive notes and clear information. Enabled us to specify, with confidence, what needed to be addressed by the car dealer. Professional and exemplary inspection - every last detail, included. Not only this but Sujeeva promptly followed this through with a phone call to discuss further - much appreciated. THANK YOU SUJEEVA!”

Posted 1 year ago

“"Never had any problems with the AA nice friendly staff and helpful "”

(Home Insurance) - Posted 1 year ago

“"Great insurance at a competitive price and good communication on their behalf "”

(Home Insurance) - Posted 1 year ago

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The AA is rated 2.9 based on 1,764 reviews