The AA Reviews

Name: The AA
Rating: 2.93

2.9 Rating 1,767 Reviews

48 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.9

Based on 1,767 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Documents Delivered On-time	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.8 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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The AA 1 star review on 13th December 2023

Tom Houlton.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AA recovery service is great. I'm giving 1 star for the app. I can't even log in. I've changed my password even though I remembered my old password. I've had trouble with it the first time I installed it.”

Helpful Report

Posted 4 months ago

“Came out, didn’t have any recovery trucks so was told to rebook for the following day. Was then told I’d have to be with the car for up to 6hrs to wait - the car’s broken down by the side of the road 15 miles from home, so an absolute waste of time!!”

Helpful Report

Posted 4 months ago

“Jess was the name of the speaker, she was a very rude person who hung up on me and did not provide any options to my situation. She told me this is black and white with no sympathy nor leeway. She was dismissive in my asks and did not want to hear the reason why I’m calling. There is a thing called customer service and she failed miserable at embodying it. I hope AA will hire someone with more *basic consideration* instead of rudeness. Thank you.”

Helpful Report

Posted 4 months ago

“I went for do a MOT, good welcoming by the receptionist but I’m very disappointed. If you don’t understand they try to cheat on you to make you spend money for nothing. They fail my MOT with lies, I didn’t understand why and I took the car to go to another garage paying again and passed the MOT without problem. Never again I will go to this AA centre in Dartford.”

Helpful Report

Posted 4 months ago

“Joke of a service Been a member for over 25+yrs. I think I've called them out 4 times in that period. Just tried to cancel my membership auto renewal for £249 (last year price was £208.61) today. What a load of hassle, seems like a scam organization, keep putting the prices up and moving you up from silver to gold membership with out your approval. Once your in your in, no getting out easy. Tried the live chat AA AI bot, they pass you over to human, today her name was Amy, put forward my request then she cut me off. You have to ring them, I wonder why, the old customer retention scam, you must ring them and be met by a sales advisor who will probably offer a discount or match the price from another service, with the idea of you probably forget about it until the next time where you will be back to square one and have to do it again and again. You have been warned.”

Helpful Report

Posted 4 months ago

“AA declined to recover my vehicle despite being assured by the patrol man that I was covered and that I need only call to arrange the recovery. I was provided with inaccurate information to my detriment. AA Ceo office investigating, but it has now been weeks and no further forward. The organisation has little integrity and deserve the bad publicity. I will be ditching them for good when my packaged bank account is due for renewal.”

Helpful Report

Posted 4 months ago

“I normally prefer to fly AA and like it for it's on flight amenities and service but on a recent family trip the baggage handler WWE Rock bottom'd our luggage down the ramp and my poor Aunt's carry on got severely damaged and cracked upon retrieving our baggage at our destination.”

Helpful Report

Posted 4 months ago

“Drivers are brilliant. Customer service and business model is woeful. The Complete reliance on a shoddy app when you've broken down in the middle of nowhere is a dreadful idea. Particularly when there's limited or no internet service. What is so wrong with being able to pick up the phone and talking to someone? It's a stressful enough situation as it is and you just need to hear a reassuring voice. The organisation will charge existing customers premium rates once your introductory offer has expired so you need to keep your eye on that. So much for customer loyalty. Sorry but I'll be taking my money elsewhere until they've considerably upped their game. 12TOI.”

Helpful Report

Posted 4 months ago

“Driver excellent. Customer service very poor little to no knowledge. No help at all. Only want you to use app. Waiting 4 hours and not 1 call from them.”

Helpful Report

Posted 4 months ago

“All of the customer service agents I have spoken to have been pleasant. However, the issues do not get resolved. I was insured on a random registration number and waited a week for AA to obtain the call logs to prove it was not my mistake. This was fixed, however, even though the agent told me the incorrect reg policy would be cancelled, it was kept active and I was billed for both the incorrect and correct policies. I then contacted AA for a refund and was told it would be processed within 10 business days. Approx. 20 business days later, I have still not received it. I don't leave negative reviews as I understand mistakes happen, it is fine as long as they are fixed. My issues are not. I suggest purchasing insurance elsewhere. The agents are nice but problems are not solved.”

Helpful Report

Posted 4 months ago

“Called out the AA at 12 noon. Still waiting at 00.30. Great service NOT 😞”

Helpful Report

Posted 4 months ago

“WARNING to anyone wanting to join this rip off organisation who are not interested in stranded motorists and only want your money and useless sales Did you know you have to be a member for 24 hours before they come out l don’t remember reading that anywhere and it certainly is not on the television advertising l discovered it to my peril they said they would turn up and did not unless l paid £150 extra What a bunch of scumbags and scammers l cancelled my membership and got a £20 cancellation fee where is all this mentioned when you join Do Not join this organisation there are plenty of competition and cheaper and friendlier do your research and ignore them first absolute rubbish they should not get away with this cheating trick l am passing this on to everyone l know so they won’t get any business from my friends and other people”

Helpful Report

Posted 4 months ago

“Disgraceful service and communication As I wrote this, have now been sat awaiting rescue since just past 5:30pm yesterday Dec 12th. It’s now 1:25am on the 13th. I have called three times, had numerous false ETAs, via text AND their linked “live” site that has not updated for over four hours Upon my second call finally getting through, I was told that I was being put on a “priority” (call answered at just before 10pm) Called again at 11:19pm and was told I’d be picked up at 1:15 am. From then on in when I called your number because I’m not getting any “live” updates, the message when I click option 1 is saying “12am on the 1st of January”. It’s now 1:30am. Messaged to say pick up is 2:10am, driver has just called me. Absolutely disgusting levels of service, utterly abysmal communication via both the tech designed to make it easy and the “people” when you finally speak to someone…disgraceful.”

Helpful Report

Posted 4 months ago

“Left stranded for over 4 hours in a cold December evening. Made numerous calls and after waiting over two and a half hours was told the breakdown still hadn’t been assigned. When making the initial call I was very clear that the recess shredded and could not be repaired and that we did not have a spare. When speaking to the AA 3 hours later they told me that it was marked as a puncture and that I had a spare. I made it very clear that the tyre couldn’t be repaired and that I would need a recovery vehicle to which I was told that they had to send a patrol no matter what and that a recovery vehicle would take another 4 hours. I was also given different versions of how long I’d need to wait told there where no AA vehicles and various other inconsistencies depending on who I spoke to on the phone. Terrible service. Terrible customer service. If you break down with the AA you have to be vulnerable or on a motorway for them ti do anything like their 40 minute supposed call out time. Absolute disgrace!!”

Helpful Report

Posted 4 months ago

“Awful service tonight. Husband stuck in lay by for 5 hours. He is freezing and hungry and is nearly 70 so desperate for toilet. Has been put off pick up several times. Disgraceful, we shall be informing Nationwide Building Society.”

Helpful Report

Posted 4 months ago

“Argumentative staff, not willing to help.”

Helpful Report

Posted 4 months ago

“Tried to ring app support ...phone ringing over 30 minutes ....given up”

Helpful Report

Posted 4 months ago

“AA should stand for AVOID AVOID. I filled in an online membership application. Gave them my vehicle reg etc. Set up the direct debit. Congratulations on being a member No 6356011542439785 The very next day, 45 miles from home my clutch went. I needed to be towed home. I was told I had to pay £ 150 as I wasn't a member for a full 24 hours. What a con. The first recovery truck from Bennets turned up. When told my address was 45 miles away. He said it was too far and left. He didn't tell the AA he left me. I had to make another request for help. The AA man Russell towed me home. Very professional and efficient. The whole experience took 7 hours. The fact Bennets just drove off was shocking. Also the £150 charge I had to pay as I claimed within 24 hours. My first breakdown in 40 years. AA = AVOID AVOID AVOID AVOID”

Helpful Report

Posted 4 months ago

“Absolute rubbish. Initially had to wait 4 1/2 hours but unable to repair car. Then told the car would be moved but could take a further 48 hours. In meantime police (who had been very patient to this point) contacted emergency removal due to chaos car would have caused to morning traffic. This cost me additional £200. Find an alternative to AA if you possibly can. All the bad reviews I have subsequently read are accurate in my experience.”

Helpful Report

Posted 4 months ago

“1st time I broke down, I informed them that my clutch pedal on my transit was broke and could not be fixed roadside but they insisted on sending a repair van. Waited 3 hrs for him to say in 10secs it need a recovery. Then a further 5 hours before the lorry arrived. It's now happened again. Broke down at 4:50pm didn't get a van hear until 8:20. Now waiting for a recovery lorry due to get here at 12:35am. An absolutely appalling company, service is not fit for purpose.”

Helpful Report

Posted 4 months ago

The AA is rated 2.9 based on 1,767 reviews