The AA Reviews

3.0 Rating 1,743 Reviews
48 %
of reviewers recommend The AA
3.0
Based on 1,743 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service
Documents Delivered On-time
Greater than 50%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
1.7 out of 5
Avg Email Response Time
-1 hours
Cancellations & Refunds
Cancellation Process
Difficult
Read The AA Reviews
Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

Write Your review

Tell us how The AA made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
The AA 1 star review on 13th December 2023
Tom Houlton.
The AA 1 star review on 13th December 2023
Tom Houlton.
The AA 1 star review on 13th December 2023
Tom Houlton.
The AA 1 star review on 13th December 2023
Tom Houlton.
The AA 1 star review on 13th December 2023
Tom Houlton.
The AA 1 star review on 13th December 2023
Tom Houlton.
The AA 1 star review on 13th December 2023
Tom Houlton.
42
Anonymous
Anonymous  // 01/01/2019
I had some questions about a letter I received and also some issues with merging two policies I have. I usually don't like calling companies to discuss my accounts because they try and sell you more stuff, but this was a whole new experience. I spoke to 3 people (because I had a few different questions about my account), and ALL of them were friendly, upbeat, and SUPER helpful AND I even got a discount on my policy!! I was amazed. Truly great customer service that actually helped me. Plus, the phone was answered in about 20 seconds, and I was never waiting on hold for longer than a minute.
Helpful Report
Posted 2 years ago
"Fortunately I didn't need to make a claim however they were very helpful when I changed to them. "
Helpful Report
(Home Insurance) - Posted 2 years ago
engineer arrived less than 30 mins worked proffesionally and got me going thanks william from kettering a top bloke
Helpful Report
Posted 2 years ago
Rang for help and AA came really quickly, instantly worked out what was wrong. towed our car to local garage, to be mended tomorow. The AA man was really helpful, friendly and efficient, so glad he came and sorted to all out.
Helpful Report
Posted 2 years ago
Re; Job No.5392 on 08/02/2022. I recently called AA when I experienced a flat tyre whilst driving in Cambourne near Cambridge. We were very pleased with the patrol named Benjamin who was very helpful, courteous and pleasant in helping us back on the road. Could no praise him enough; from Dave Binks.
Helpful Report
Posted 2 years ago
"All I can say is very good and could not be better "
Helpful Report
(Home Insurance) - Posted 2 years ago
Darren (isle of Wight) AA man gave excellent friendly service in my hour of need. Thank you.
Helpful Report
Posted 2 years ago
Great service from the whole team carrying out a recall service on airbags on my car recently in Bolton. Whole exercise from start to finish was excellent and particular thanks to Josh the tech who carried out the job .thanks Paul
Helpful Report
Posted 2 years ago
Really good customer service experience
Helpful Report
Posted 2 years ago
Very competitive price
Helpful Report
Posted 2 years ago
Brilliant array of services, products and benefits. I especially like the add on providing coveri for any vehicle children under 17 travel in..
Helpful Report
(Home Insurance) - Posted 2 years ago
Had a new Bosch car battery fitted 6th November at home after issues with poor battery and electrics on Jaguar XE r-sport. Went out today and new battery failed. We were on the moors in middle of nowhere. Rang AA. Excellent service. Adam came in less time than expected. After loads of checks and tests the fault was with the new battery. No issue at all replacing it without charge for a new one under its 5 year warranty. Well done call centre and the great guy Adam for getting us back on the road so quickly. Much appreciated. Ian šŸ‘ šŸ˜Š
Helpful Report
Posted 2 years ago
This is not a complaint, but a review of great gratitude and appreciation to one of your brilliant drivers who went completely out of his way to help me today. My 1 year old boy managed to lock himself inside our car this morning (Monday 22 Nov) after an unexpected stop at birch services off M62. In sheer panic I spotted Danny (AA driver) changing a tyre nearby, and called for his help. Without hesitation Danny quickly stopped what he was doing, and came right over. He expertly packed my window and after a few attempts managed to hit the engine start button and open my window, to free my little 1. He didnā€™t want anything in return, was just happy to help a stressed out lady in need. I cannot express how thankful I am to Danny and the other gentlemen whoā€™s tyre was being changed. For his quick thinking and steady hand. I just hope Danny gets the recognition he deserves and AA know what a great member to their company he is. Iā€™m only sorry I didnā€™t get his staff number so he can get full recognition for his good deed. Thank you so much Danny your are a star. Kind regards The female emotional wreck, driving the white BMW, and her cheeky little boy
Helpful Report
Posted 2 years ago
Phoned regarding a claim,water leak damage in bathroom. They were very helpful explaining the problem started whilst my previous insurer was responsible. They supported my claim and previous insurer paid up. Will renew with AA as I haven't made a claim against them therefore premium won't be affected.
Helpful Report
(Home Insurance) - Posted 2 years ago
Only cmplaint is that the price has gone up every year hopefully that will change. I haqve another idea if this persists
Helpful Report
(Home Insurance) - Posted 2 years ago
Hi I am sending this email as some people are quick to complain yet donā€™t acknowledge the good things. I want to say Thank you to one of your lovely staff members Aaron Bryan for helping myself and my friend on the evening of 15th November. We were in Chorley on a work course and after it finished discovered a flat tyre, we pulled into a petrol station to see what we could do and Aaron was there putting petrol in his van. It was dark, raining and we had to drive home to Liverpool and Aaron really helped us out. He inflated the tyre to enable us to get home and didnā€™t hesitate to help us and wished us a safe journey. Please give some recognition to Aaron and pass on our Thanks again. He was in his spare time and didnā€™t have to help us. Thank you so much Aaron Bryan who gave us his staff number so we could send our appreciation. 810020. Best of luck to you Aaron and hope AA recognises and appreciates this amazing staff member Kind regards Emma xx
Helpful Report
Posted 2 years ago
Excellent service with call outs and queries re admin
Helpful Report
Posted 2 years ago
Called AA this morning only waited 15min got me going then followed me to the garage to make sure I got there safe. Excellent service and staff member.
Helpful Report
Posted 2 years ago
Great service, very helpful and friendly
Helpful Report
(Home Insurance) - Posted 2 years ago
Had the aa come out today in gwespr nort Wales when my van broke down I can honestly say they were fast and effective Ben the mechanic came out and manage to get our work van going again what a life save would like to thank him again thanks would highly recommend aa never been let down
Helpful Report
Posted 2 years ago
The AA is rated 3.0 based on 1,743 reviews