The Bella Cottage Reviews

Name: The Bella Cottage
Address: 7456 Valjean Ave., Van Nuys
Rating: 4.20

4.2 Rating 90 Reviews

79 %

of reviewers recommend The Bella Cottage

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About The Bella Cottage :

Founded in 2003, The Bella Cottage continues to be an inspiring place to shop for luxurious French Country and Farmhouse style home furnishings, décor, and gifts. We often have a specialty “one of a kind” vintage items, as well as home furnishings and accents.

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Email:

info@thebellacottage.com

Location:

7456 Valjean Ave.
Van Nuys
91406

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The Bella Cottage 2 star review on 11th March 2022

Marel Ponseti

The Bella Cottage 5 star review on 15th June 2021

Amy

The Bella Cottage 5 star review on 14th June 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“SCAM operation. Ghosted me. Heather had confirmed they had a sideboard (Warren) in stock on July 8 and it would ship ASAP. I paid her invoice. As of Aug 18, no sideboard, no word on delivery, and after my 6 email messages and 3 voice mail messages - NADA. Completely ghosted me. Disappointing, as I wanted to support a woman-owned business. Seems like a scam. BEWARE.”

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Posted 1 year ago

“After spending four thousand on a piece to be delayed by Bella Cottage for months, the cabinet is of very poor quality. It hurt even further to spend three hours reconfiguring the latches so the doors would properly close. My husband just said - gosh, they should now be paying us for the time we have spent on this cabinet just to get it to function. Very bummed out. Please do not spend your hard earned money here.”

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Posted 2 years ago

“I ordered and paid for 2 pieces in April of 2020 and was told every month that is was delayed and was guaranteed shipment the following month. That has continued through January 2022 and have now been told it would be May 2022. This is for 2 small console tables. I have now canceled my order and will not shop with this company again”

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Posted 2 years ago

“This company is not legitimate. They have kept nearly $2,000 of my money after cancelling my order from early September 2021. They do not respond for requests for refund and I’m now forced to submit a fraud claim to the Federal Trade Commission and get my credit card company to reverse the charge on the basis of fraud.”

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Posted 2 years ago

“I would give this place zero stars if that was an option. I recently ordered two chairs from Bella Cottage. One was delivered correctly and the other was a different chair. I have no issues with the product, just the horribly lazy customer service. I immediately emailed (because you can’t even call these people) Bella Cottage to report the error and they did nothing. It has been five weeks and they won’t ship the correct chair or come collect the chair that I did not order. Overall, it’s been a complete disaster. I will never order from this place again.”

Helpful Report

Posted 2 years ago

Hi Alexandra, I am sorry to hear that you are unsatisfied with our customer service even after our team has sent multiple emails and has kept you informed. The staff at The Bella Cottage works hard to resolve issues. I wish all resolutions could be as quick as a snap, but we are here to work through it every step of the way when they are not.

Posted 2 years ago

“This was my first experience with The Bella Cottage. I am very disappointed with the rugs I purchased. They are no where near the color in the pictures. The rugs I ordered don't even look grey they are so light. Then I read that I will loose a lot of money if I return them. Again, extremely disappointed!”

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Posted 2 years ago

“I can’t rate you positively because I still haven’t received my merchandise. Thank you.”

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Posted 2 years ago

“The shipping delays are unreasonably long. I still haven't received my order.”

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Posted 2 years ago

Hi Jessica, We are sorry for the delay in the delivery of your product. The current global situation has been a setback for most businesses. We are trying our best to normalize everything as soon as possible. But I am sure it will be worth the wait. We highly appreciate your business with us!

Posted 2 years ago

“How can I write a review if I never received my product .”

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Posted 3 years ago

“Been waiting for a scarf for 3 months ! Totally unexceptionable.”

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Posted 3 years ago

Hi, we appreciate you reaching out and sharing your feedback. We’re sorry that we missed the mark here. We will share your thoughts with our team and work to fix that going forward. If you'd like to have a conversation with someone one-on-one please reach out to our support team at info@thebellacottage.com

Posted 3 years ago

“Bad service and communication”

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Posted 3 years ago

Hi Adbulghani, we appreciate you reaching out and sharing your feedback. We’re sorry that we missed the mark here. We will share your thoughts with our team and work to fix that going forward. If you'd like to have a conversation with someone one-on-one please reach out to our support team at info@thebellacottage.com

Posted 3 years ago

“The first item that I ordered was not available even though it was advertised. When I chose a different item, it was not available either. Most likely, I would not recommend.”

Helpful Report

Posted 3 years ago

The Bella Cottage is rated 4.2 based on 90 reviews