The Car Mat Company Reviews

Name: The Car Mat Company
Address: 6 Round House CourtBuckshaw, Chorley
Rating: 1.28

1.3 Rating 134 Reviews

5 %

of reviewers recommend The Car Mat Company

1.3

Based on 134 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

Visit Website

Email:

customer.services@thecarmatcompany.co.uk

Location:

6 Round House CourtBuckshaw
Chorley
PR7 7JN

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shame there isn't a no star.....DO NOT ORDER FROM THIS COMPANY IT'S A SCAM. We ordered and PAID for mats to arrive a week ago and still no sign. I've sent 3 email and they just ignore you. We are taking legal action to get a refund”

Helpful Report

Posted 6 years ago

“I've been waiting almost two months for my mats. Refund requested but not processed. Very upsetting.”

Helpful Report

Posted 5 years ago

“Please please please do not buy carmats from the awful company they have taken my money and postage as sent the mats back as they were wrong they are thieves !!! we need to report them to trading standards”

Helpful Report

Posted 5 years ago

“I ordered car mats for a present and paid £4.95 extra for express delivery (2-3 days). 3 days later and the item has not even been dispatched. Not impressed.”

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Posted 5 years ago

“Firstly mats arrived and were wrong i had to pay to have them sent back , no response to e-mails sent and also no new mats very disappointing customer services !! and this will not be left until resolved”

Helpful Report

Posted 5 years ago

“Avoid! They have taken my money and I never received the items. Contacted them at least 5 times and only received a response when I threatened action. That said, the response was useless as I have yet to received the promised car mats nor a refunds. They should not be allowed to get away with this! I have taken further. AVOID!”

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Posted 5 years ago

“Took alot longer than the time given to deliver, (not Hermes fault) also said there was a malfunction with suppliers and would take another week yet when questioned they backtracked and said they would send out the same day,”

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Posted 5 years ago

“So far horrific service no correspondence no product still taken payment disgusting”

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Posted 6 years ago

“Based from other reviews, there’s a high chance that your order will arrive very late, be incorrect, or won’t arrive at all. What’s more, their customer service seems to be non-existent. I doubt the mats I bought on 21st Jan were posted... Take my advice and pay a few quid more and go with a more reputable company.”

Helpful Report

Posted 6 years ago

“Bought mats on the 4th and received no email confirmation or order number. Money taken from my account. Contacted customer services and they asked for my order number.... well I haven’t got one which has already been explained. Since then absolutely no response from them. I actually need the mats urgently not just a whim purchase. Should have gone to Halfords.”

Helpful Report

Posted 5 years ago

“Mats were late Mats were wrong size No pre paid packaging to return wrong mats No new mats being posted Shambles”

Helpful Report

Posted 5 years ago

“Good quality mats. Shame they were not able to stick to the delivery period I paid extra for. Disappointing.”

Helpful Report

Posted 5 years ago

“Bad customer service, do not buy from”

Helpful Report

Posted 5 years ago

“Didn't get my order within the time slot 3-7 days, took money straight away on ordering,No communication going to be late, when i got in touch got told, struggling for materials and would get order, possibly the following week..asked for refund,still not received and then i get "HOW DID WE DO,RATE US"”

Helpful Report

Posted 5 years ago

“Requested next day delivery and paid an extra £9.95 for this. Mats were delivered 16 days later!!!!!! No contact number for the company and they haven't replied to any of my emails. DON'T USE THIS COMPANY”

Helpful Report

Posted 5 years ago

“Still haven’t received my car mats as of yet so that would be a great start being that I ordered 2 weeks ago”

Helpful Report

Posted 5 years ago

“These mats have not arrived as promised. Very disappointed”

Helpful Report

Posted 5 years ago

“Unfortunately these have yet to arrive, ordered almost two weeks ago now.”

Helpful Report

Posted 5 years ago

“I bough this for my peugot 3008 and it did not fit the pins in the driver seat. This was not suitable for this car. Before I publish this review and to be fair to them I emailed the company 3 times hoping to get a replacement mat but no reply whatsoever. So I decided to publish this review. This is very poor service and not at all acceptable. I have wasted my money. I will continue to email to ask for a refund.”

Helpful Report

Posted 5 years ago

“Totally unprofessional. 0 customer service. Didn't answer my email. Didn't deliver the goods. But hey, of course they sucked the money from my account.”

Helpful Report

Posted 5 years ago

The Car Mat Company is rated 1.3 based on 134 reviews