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The Car Mat Company Reviews

1.3 Rating 134 Reviews

5 %

of reviewers recommend The Car Mat Company

Company Reviews

Product Reviews

1.3

Based on 134 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

Visit Website

Email:

customer.services@thecarmatcompany.co.uk

Location:

6 Round House CourtBuckshaw
Chorley
PR7 7JN

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered on the 17th June, arrived 8th July so 15 working days. Was advised 3 days to make and 5-7 to be sent so not bad given circumstances. Very pleased with the product, upgraded mats to 850g carpet & red trim, it looks great and fits perfect both in front and back. Can't complain, good value, seem well made.”

Posted 3 years ago

“Very inferior product the trim was nothing like the pictures I am very disappointed and wish I had read the reviews first”

Posted 4 years ago

“So glad I bought my Car Mats from The Car Mat Company. Excellent quality, but more importantly an excellent fit for my new Ford Fiesta Zetec S Black Edition. Highly recommended!”

Posted 5 years ago

“The Matts for my Sportage were very good quality and the price I thought was very reasonable”

Posted 5 years ago

“Excellent value, great quality, and first class service. Recommended.”

Posted 5 years ago

“The car mats didn't arrive within 7 days but after I sent them an email saying that I'd ordered them to be there in time for my daughter's family to use on what might be a very muddy holiday, they arrived with two days to spare. The quality was good and the family are delighted.”

Posted 3 years ago

“very pleased with my car mats fitted my Hyundai perfectly would have given five stars but was not informed of dispatch. delivered eight working days after order. very good quality. would purchase from them again.”

Posted 3 years ago

“This is for Trade Mats Direct. I rad the reviews on here and was not expecting my product to be delivered. This being said, it has arrived 14 days after I ordered. Longer than the original 5-7 working days. Customer service pretty poor often having to chase a response, but i eventually got there. Quality of product is good, but I won't be going out of my way to order with this company again”

Posted 3 years ago

“Good quality mats but retaining holes not matching”

Posted 6 years ago

“Mats took 3 weeks to arrive but were of reasonable quality apart from the backing which was a bit like charcoal. Only enough sticky Velcro (BMW 5 series) was supplied for front mats. Probably would shop elsewhere next time.”

Posted 6 years ago

“Delivery was punctual, only disappointment is that mats for back seats do not come with fittings as the front ones.”

Posted 6 years ago

“Bought mats on the 4th and received no email confirmation or order number. Money taken from my account. Contacted customer services and they asked for my order number.... well I haven’t got one which has already been explained. Since then absolutely no response from them. I actually need the mats urgently not just a whim purchase. Should have gone to Halfords.”

Posted 5 years ago

“The mats arrived in good time and are of reasonable quality. They are, however, designed for a left hand drive car and the fit for a UK car is thus not very good. I have had to make do as the car needs to be used straight away but clearly I cannot grade the service as good!”

Posted 6 years ago

“Have not received my order”

Posted 6 years ago

“I would write a decent review if I could see the item as it hasn't been delivered yet”

Posted 6 years ago

“same as all the other reviews. Wrong mats supplied. Initial reply to e mail asking to send goods back at my cost!! Must have messaged 5 more times and no reply. Filed claim with credit card company. Do not touch this company and with hindsight if I had seen these reviews beforehand I would have never ordered”

Posted 1 year ago

“The mats never arrived!!!”

Posted 1 year ago

“Ordered 2 sets of mats for different vehicles, only 1 set eventually turned up. Tried contacting company numerous times but not a single response. 5 - 7 day delivery was a joke, neater 25 - 27 days. Will never order from them again!”

Posted 1 year ago

“STAY AWAY If I could give a 0 I would. By the sounds of it this company doesn't exist apart from someone replying to emails called Sam J. Dont order you won't get the ones you want you get different ones they ask to send back and stupidly you do and pay postage then you totally get fobbed off. STAY AWAY”

Posted 1 year ago

“Please avoid. Orders mats. They didn’t fit. Sent back with proof of return. 25 emails and 6 weeks later I have been promised a refund but still not in my account. They have twice said they need to get a manger to authorise. Appalling service. They do not answer phone. Copy of email reply below: Hi Dean! Sorry for the tardy answer. I've contacted my superiors, I believe my e-mail might have been lost, so I will try to contact them again regarding the refund. I'm sorry for the issue. Thanks Sam.J TheCarMats Support”

Posted 1 year ago

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The Car Mat Company is rated 1.3 based on 134 reviews