The Dog Line Reviews

4.9 Rating 1,242 Reviews
99 %
of reviewers recommend The Dog Line
4.9
Based on 1,242 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Read The Dog Line Reviews
Visit Website

Phone:

1300 843 364

Email:

helpdesk@thedogline.com.au

Location:

U2 / 41 Holder Way,
Malaga,
Perth
Western Australia
6090

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The Dog Line 5 star review on 5th January 2024
Guenevere M
The Dog Line 5 star review on 21st December 2023
Tim
The Dog Line 5 star review on 12th December 2023
Cathy G
The Dog Line 5 star review on 28th November 2023
Diane F
The Dog Line 5 star review on 3rd September 2023
Victoria
The Dog Line 5 star review on 28th June 2023
Sebastian L
The Dog Line 5 star review on 4th June 2023
CLINTON L
218
Anonymous
Anonymous  // 01/01/2019
Amazing product!! Has saved my dogs and my sanity - absolute life saver! Highly recommend! And the customer service is exceptional from Jess and the team!!
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Hi. Thank you so much for a great transaction abs speedy delivery. Love the collar and works great in our little barker
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Ordered an expensive barking collar from TheDogLine and it had never arrived and even have the tracking from AusPost to approve of this. Been stuffed around so much by this company, they have told me about 5 times probably even more about then giving me a refund and it has never ever happened and it’s been about a month. They’ve told me that they have opened a investigation with AusPost and if they don’t get a response from them by 8th of may they will refund me. It’s now 14th of May and they still refuse to give me a refund and i keep getting stuffed around
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Hi Lucas. I have had a look in to your case as well. The item was indeed sent by us... however the package has only today been confirmed as lost by Australia Post. I notice that you took up the offer of Free shipping when you filled in the Check out form. We also subsidised Insurance, against L:oss or Damage at a very reasonable rate. I notice that you did not take up the offer to insure the package in transit. We are unable to cover items lost in post unless insurance is taken up on check out. You may need to approach Australia Post regarding the lost package. Regards Colin
Easy company to order from and quick order arrival.
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I've waited almost 6 weeks for my item and the company didn't deliver my item. It was lost by Australia post. They will not replace the item and they will not give me a refund. $366 down the drain, this is nothing short of THEFT and FRAUD. I would NEVER do this to a customer. Disgraceful.
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Hi Caitlyn. Very sorry that you feel that way. As you mentioned your product was lost by Australia post. We did hold up our end of the bargain and sent it via Trackable post (which is the FREE Shipping you wanted) You mentioned in your email to us that you have previously had parcels lost by AU Post quite often Yet. You did not select to pay $8 Insurance to cover the item in case of loss or damage. We have done everything in our power to assist. It is something that you need to discuss with AU post. We will send a copy of your emails and tracking evidence to PayPal as I don’t feel it is reasonable for us to cover the loss. We are not required to. So sorry about the lost item. But we can’t afford to cover items lost by AU post. Which is why we offer Insurance as an option. Regards Colin.
I ordered online, tracking was efficient, email updates on point and received quickly as prompted. Very impressed with the service.
The Dog Line 5 star review on 3rd May 2023
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Came quickly and great to deal with!
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The products and the service are always excellent. The search facility on the website needs work. Very hard to search and find the product one wishes to buy.
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Living on a rural property beside a railway line, it is challenging to allow our dogs freedom and keep them safe. We unfortunately lost two dogs to trains which was heartbreaking. This left us very hesitant to have more dogs. After adding two pups a couple of years ago a friend told us about The Dog Line. We’ve never looked back. After set up and training the dogs it has been the best thing we ever did; our only regret is that we didn’t know about it earlier! Ensuring dogs are contained on a rural property can be very stressful and The Dog Line has certainly given us peace of mind. Value for money? You bet! And we have just purchased a third collar for a new pup. Thanks The Dog Line.
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I’d just like to leave my review on this product and say what a brilliant system. I’ve had it up and running for about 1 month. I found this online after needing to stop my dog from aggressive behaviour at the fence to other dogs walking past and always worrying about him getting over the fence this has been a resolution to say the least. Thank you to Shane and Colin for your installation guidance and problem solving. I recommend this system to everyone looking to keep their pets safe in their yard and to prevent the worry of something bad happening. Lastly I wanted to share the importance of the training steps in the first week. If you take the time and do this well it really helped my dog understand and learn well. Thank you so much I really am stunned that this has worked. Xx Lee
The Dog Line 5 star review on 28th April 2023
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Great Service, Greta advice and prices. Now my neighbors are happy & dog is happy. Would highly recommend The Dog Line. Just send them an enquiry and they will point you in the best direction. Thanks Guys. 10/10
The Dog Line 5 star review on 26th April 2023
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Super fast delivery and as described. Very happy customer 😀
The Dog Line 5 star review on 18th April 2023
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Good prices, easy purchasing and fast delivery. What's not to like?
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Found the video so helpful in choosing the barking collar. That and reviews helped me to decide to purchase with more confidence (I had tried other ineffectual barking collars). Easy to purchase and on time delivery.
The Dog Line 5 star review on 26th March 2023
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If you have a boofhead dig like my blue cattle, these guys can help. I bought a training collar and it has made the world of difference. He now knows where he can and can't go, who he can approach and when he approach them. We live in a rural area where our neighbours have sheep and chickens. These guys have literally saved his life.
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Collar worked immediately and so simple to use just turn the battery pack to on , quickly test and fit to dog. Easy as. Have been in contact with the neighbours and they haven't heard a peep out of our dog since the day we stated to use the collar. 10/10.
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Easy to order, very fast delivery and good product
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Honestly, we’ve had The Dog Line collars and fencing for 5 years, and it the best investment I’ve committed to. It keeps my dogs out of my gardens, away from my chooks, and away from the dogs in the next property. I can’t recommend this product nightly enough. When we move, I’m taking it with us.
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PetSafe Rechargeable Bark Control Collar - what a little ripper! Sustainable, lightweight and incredibly easy to use to ensure our little Jack Russell mate is trained in a safe and long-lasting manner. Bravo and so good so far!
The Dog Line 5 star review on 9th March 2023
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I’m sitting outside watching my Shelties playing outside. I bought the Dog Fence and laid out 250m of wire, mainly on a rural wire fence that is regularly “modified” by wombats digging under it. Finn, my chief escape artist now doesn’t go near the fence. The dog fence has changed my life and my dogs lives. I am really happy with it.
The Dog Line 5 star review on 2nd March 2023
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The Dog Line is rated 4.9 based on 1,242 reviews