The Electrical Guys Reviews

Name: The Electrical Guys
Rating: 4.62

4.6 Rating 2,156 Reviews

91 %

of reviewers recommend The Electrical Guys

4.6

Based on 2,156 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Email:

help@electricalguys.co.uk

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The Electrical Guys 5 star review on 16th October 2018

Robert Ward / J.H.& R Ward

The Electrical Guys 5 star review on 11th May 2016

Mrs Albone

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Next day delivery was not achieved, ie. 13th April, item arrived on 20th. I ordered a fluorescent light fitting that was poorly packaged resulting in the tube being broken.”

Helpful Report

Posted 7 years ago

Hey, Thanks for getting in touch. Sorry to hear your goods didn't arrive with you on time. I've just had a quick look into this and it does look like you ordered with us after 4PM on the 12th. This means your goods were dispatched out from our warehouse on the 13th for delivery the next working day. Due to the long bank holiday weekend (Good Friday and Easter Monday), your item was then delivered the next working day which was Tuesday 18th. I'm really sorry for the inconvenience this may have caused. We would love to hear your feedback on how we can communicate our holiday times a little better. We also look forward to hopefully seeing you again next time! :-)

Posted 6 years ago

“Item shown in stock when ordered, but nothing arrived and no contact from them to tell me it was on back order with no due date. Only found out when phoned them on the 0844 costly number. They were polite and gave me a refund.”

Helpful Report

Posted 7 years ago

Hey, Thanks for taking the time to submit a review. Sorry to hear of the problems you encountered with your order, I can only apologise on behalf of the team. It does look like there has been a warehouse discrepancy and when the guys have gone to retrieve the stock it hasn't been on the shelf. Apologies this wasn't communicated to you earlier. We hope we can make this up to you in the near future. :-)

Posted 7 years ago

“Ordered item over £50 Sunday, still not delivered by Thursday!”

Helpful Report

Posted 7 years ago

Hey Philip, Thanks for taking the time to submit a review. Sorry to hear of the problems you encountered with your order. It does look like when our guys have gone to pick your item in the warehouse it has been damaged in transit from the supplier. Our team have tried to source you a new one without avail, although I go apologise for our team not making this clearer earlier. We really hope we can make it up to you in the future :-)

Posted 7 years ago

“The original two labels arrived badly packed and Royal Mail had managed to bend them at the vulnerable area on the packaging! The replacements have not yet arrived even though an email from you said they had been despatched days ago. The Fed-Ex tracking number on your email brought up someone in Manchester who had apparently taken delivery! I rang your company and spoke to Gemma who looked into it and agreed there had been some sort of mix up. She is arranging for two more labels to be sent to me (hopefully packed properly this time)”

Helpful Report

Posted 7 years ago

Hi! Sorry to hear of the trouble you had with our delivery service, but glad Gemma in our customer care team could handle the situation swiftly for you. We hope you'll be back shopping with us again soon :-)

Posted 7 years ago

“The only thing wrong was I emailed you twice no reply but product OK Ron.”

Helpful Report

Posted 7 years ago

Hi Ron, Thanks or taking the time to submit a review. Sorry to hear you didn't receive a reply from our customer care team. Did you email us at sales@electricalguys.co.uk? If so you may want to check your junk email just to make sure we haven't popped into there.

Posted 7 years ago

“one tube did not give the same level of light when fired up. I sent an email about this but got no reply.”

Helpful Report

Posted 7 years ago

Hi Jim, Sorry to hear your goods were faulty upon delivery. Which email address did you happen to send your query to? Our main email box (sales@electricalguys.co.uk) is monitored by both the web and customer care teams. If you drop our team an email on that address they will happily ship out a replacement for you. Again apologies for any inconvenience this may have caused.

Posted 7 years ago

“Incorrect stock levels, leading to late delivery, with poor communication.”

Helpful Report

Posted 7 years ago

Hi Chris, Thanks for taking the time to submit a review. Sorry to hear of the problems you encountered with our stock levels. I can only apologise on the behalf of our warehouse team. The process we have here at The Electrical Guys means if an item is taken out of stock, all corresponding orders are placed onto 'back order'. This is then communicated to our customer care team to make our customers aware. On this occasion this was not communicated by our logistics team due to a system error. I again can only apologise for this and we hope we can make it up to you in the future :-)

Posted 7 years ago

“I received an email telling me that the light tube would be delivered on Jan. 4th. It's now the 9th and it hasn't arrived yet.”

Helpful Report

Posted 7 years ago

Hey Mo, Thanks for taking the time to submit a review. Sorry to hear your goods haven't arrived. I do believe our customer care team have now been in touch to rectify this issue? If there is any other problems Mo please do get in touch with us. :-)

Posted 7 years ago

“Great price but terrible communication and delivery. Had to pay 3 times to ring the 0844 number due to incompetence. And a pre 10am delve that turned up late afternoon. Even though should have been delivered the previous day. We would not use this company again.”

Helpful Report

Posted 7 years ago

Hey Raymond, Thanks for taking the time to submit a review. Sorry to hear of the trouble you had with your order. We can only apologise for the inconvenience caused! I have passed on your feedback to our logistics team and we hope this won't happen again in the future. If you have any other feedback please feel free to drop us an email at sales@electricalguys.co.uk. Our customer care team will be happy to help.

Posted 7 years ago

“delivery time”

Helpful Report

Posted 7 years ago

Hey, Thanks for taking the time to submit a review. Would you mind getting in touch with our customer care team to offer some more information on your delivery time? We are always interested in feedback to improve our service. You can email us at sales@electricalguys.co.uk.

Posted 7 years ago

“Items supplied were not as per initial description. Poorly packaged so upon arrival some were broken. No delivery note included.”

Helpful Report

Posted 7 years ago

Hey Grahame, Thanks for taking the time to submit a review. Sorry to hear your goods arrived damaged! I believe our customer care team have been in touch and a refund was issued. If you have any other problems then please do get in touch!

Posted 7 years ago

“Well my goods where damaged it was the last one had no choice but to have be nice if I got refunded as damaged”

Helpful Report

Posted 7 years ago

Hey Richard, Sorry to hear your goods arrived damaged! I believe you should have now been refunded for this by our customer care team? If not please do get in touch and we'll look into the issue further for you. We hope to see you again soon! :-)

Posted 7 years ago

“You sent the wrong item”

Helpful Report

Posted 7 years ago

Hey Anne, Sorry to hear you received the wrong item! Did you give our customer care team a call or an email to chase this up? I'll ask one of our team to reach out to get something sorted for you and I can only apologise for any inconvenience caused. :-)

Posted 7 years ago

“Good comunication PLEASE PLEASE do not send 5ft glass tubes wrapped just in bubblewrap it bends glass does not! Originall & replacement both broken”

Helpful Report

Posted 7 years ago

Hey, Sorry to hear your goods arrived with you damaged. The tubes should not leave our warehouse unless they are in protective custom made cardboard. I will raise this with our warehouse for you and I apologise for any inconvenience caused. We hope we can make it up to you next time :-)

Posted 7 years ago

“Received a different product than the one shown. Specifically shopped around to avoid getting the one they sent which I could have obtained cheaper elsewhere.”

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Posted 7 years ago

Thanks for taking the time to submit a review here at The Electrical Guys.

Posted 7 years ago

“I clearly ordered yellow lamps, the invoice said yellow. When I OPENED THE BOX RED LAMPS!!! Good though , rectified in a few days.”

Helpful Report

Posted 7 years ago

Hi Michael, Sorry to hear you received the wrong items! I do believe our customer care team have now rectified this for you which is great to hear. Hopefully we'll see you back shopping with us in the future! :-)

Posted 7 years ago

“Displayed 'Kidde' brand 'Home Safety Pack', but sent the 'Lifesaver' brand Essential Alarm Pack' which is exactly what I was trying to shop around to avoid. They should display an image of the one they're actually sending. Could have got the one they sent much cheaper elsewhere. Deceitful sales tactics. Not impressed.”

Helpful Report

Posted 7 years ago

Hi Harry, Sorry to hear you received the wrong goods. It may be due to a discrepancy with either our image or an SKU in our warehouse. We would be happy to issue a refund for your order if you would like to get in touch with our Customer Care team. Apologies for any inconvenience this may have caused :-)

Posted 7 years ago

“My goods have yet to arrive! I had an e-mail on 23 August and heard nothing since! I would love to give a review, but how can I?”

Helpful Report

Posted 7 years ago

Hey John, Sorry about this! I've passed on your details to our customer care team who will look into this ASAP. We apologise for any inconvenience this may have caused you.

Posted 7 years ago

“Please check your email dated 11/08/16 as I still haven't heard back from you. Hello, I just received the electric meter box. It does not seem to be put together well. See attached pictures. Is that normal? Water will go through the gap surely. If this is not normal what can we do to fix this? Kind regards, Alex”

Helpful Report

Posted 7 years ago

Hey Alex, Sorry to hear you haven't had an email back yet! I'll check with our Customer Care team for you now and ask them to get in touch. Sorry for any inconvenience :-)

Posted 7 years ago

“I purchased a 2amp plug which arrived in a box big enough to fit a toaster. Could have been sent in a jiffy bag and reduced the cost of the packaging. With P & P a relative cheap item was doubled in cost.”

Helpful Report

Posted 7 years ago

Hey Andrew, Sorry to hear of your experience with our packaging. I have passed on your feedback to our warehouse manager, so hopefully next time your goods will be sent in something a little smaller. Apologies for any inconvenience this may have caused. We look forward to seeing you next time :)

Posted 7 years ago

The Electrical Guys is rated 4.6 based on 2,156 reviews