The Electrical Guys Reviews

4.6 Rating 2,156 Reviews
91 %
of reviewers recommend The Electrical Guys
4.6
Based on 2,156 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
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The Electrical Guys 5 star review on 16th October 2018
Dean Mcclatchey
The Electrical Guys 5 star review on 11th May 2017
Jason Gould
The Electrical Guys 5 star review on 1st January 2017
Bentley Fletcher
The Electrical Guys 5 star review on 30th November 2016
Fiona Lord
The Electrical Guys 5 star review on 2nd November 2016
Robert Ward / J.H.& R Ward
The Electrical Guys 5 star review on 11th May 2016
Mrs Albone
The Electrical Guys 5 star review on 11th May 2016
Mrs Albone
5
Anonymous
Anonymous  // 01/01/2019
I placed an order on a Wednesday for delivery the next day. On Thursday delivery was made of totally different items to those ordered. Following a phone call from me the incorrect items were collected on Friday and I still await the correct items. It is now Sunday...
Helpful Report
Posted 7 years ago
Hi David, Sorry to hear of the problems you had with your delivery. I passed on the feedback to our warehouse team and hopefully this will not happen in the future!
Posted 7 years ago
Light arrived damaged. All responsibility handed over to Distributor. Distributor collected 1 week ago, no replacement has yet arrived. The Company should take responsibility for the goods they sell.
Helpful Report
Posted 7 years ago
Hey Keith, Sorry to hear your goods arrived damaged! With some of the items on our website (such as Endon and Searchlight) we have to get these sent directly from the manufacturer. This not only helps us to cut down on our costs but we can then pass the savings onto our everyday customers. As you asked for a replacement to be sent, we have processed this with Endon and this will arrive with you on the 24th June as requested by yourself. If this doesn't arrive on the day Keith please get in touch with our customer care team and we'll get this chased for you. I can only apologise for any inconvenience this may have caused. We hope to see you again soon.
Posted 7 years ago
Quick transaction and fast delivery. Unfortunately the item came slightly damaged which is disappointing and the cost is on the buyer to return.
Helpful Report
Posted 7 years ago
Hey Richard, Sorry to hear about the problems with your order. If the goods arrived damaged then we would cover the cost of returning your items (we can even pick them up for you). I have asked our customer care team to get in touch to arrange the replacement and apologies again for any inconvenience this may have caused!
Posted 7 years ago
9 days after ordering I Haven't received it or had further communication except for the email asking for feedback!
Helpful Report
Posted 7 years ago
Hey Will, Sorry to hear you have ran into some problems with our delivery. It seems your parcel may have got lost in transit and our customer care team now have dispatched a replacement out (via a tracked delivery method). Please let us know when you receive it safely! I can only apologise for any inconvenience this may have caused you.
Posted 7 years ago
My rating is based on your use of a huge box full of polystyrene chips (non recyclable) to deliver on very small bell push which could easily have been fitted into a small padded envelope. I would not use you again and would not recommend you whilst you waster resources in this way.
Helpful Report
Posted 7 years ago
Hi Chris, Thanks for taking time to submit a review. I'm sorry to hear you were dissapointed with the amount of packaging you recieved with your order. We try to do our best to ensure everything is packaged appropriately to limit the damage to goods in transit. However on this occasion, we could have maybe reduced the amount of packaging needed - it will be something I pass onto our warehouse team for future orders. I apologise for any inconvenience this may have caused!
Posted 7 years ago
Our delivery did not arrive on the day promised, after a phone call it transpired that Fedex had 'lost ' our order. Second delivery arrived but upon opening the bubble wrapping our order of two miniature fluorescent Tubes were broken in half. After another phone call, your member of staff immediately apologised and arranged for more tubes to be delivered today I feel however, I must take issue with the way the tubes were packaged; the tubes were covered in a thin sleeve and then wrapped in bubble wrap and sticky tape. They had no support whatsoever, and no indication on the outside of the package to state the fragile contents! Consequently, during transportation someone has 'bent' the package and the tubes have snapped in half! I am attaching a photograph of the broken fluorescent tubes and the packaging. Very disappointed. I'm hoping our second delivery today arrives in perfect condition!
Helpful Report
Posted 7 years ago
Hey Brian, Sorry to hear of the problems you encountered with your order! We can only apologise on behalf of both Fedex and our warehouse team for any inconvenience this may have caused you. Please let us know once your second delivery arrives and if we can be of any further help then please do let us know :-)
Posted 7 years ago
Can't comment on product, as I never received it. Courier admitted mistake, but despite promises to deliver to me COMPLETELY FAILED. Electrical Guys CS was good, but Fed Ex badly let both of us down, so reflects badly on Electrical Guys.
Helpful Report
Posted 8 years ago
Hey David, I can only apologise again on behalf of our delivery company. We have taken the steps to ensure this hopefully doesn't happen again. If we can be of any help in the future David please don't hesitate to get in touch. Our customer care team will be happy to help :-)
Posted 8 years ago
I ordered light bulbs to arrive next day as I had booked someone in to to come and fit them. The bulbs did not arrive because there was not enough stock. I was not notified of this and had to find out myself by phoning up. It simply isn't good enough and don't see why we should have had to pay for next day delivery when it didn't come next day. Very poor service.
Helpful Report
Posted 8 years ago
Hi Mark, Thanks for submitting a review with us. I'm really sorry to hear the problems you encountered with your order. It seems there was a glitch in our stock update (as we update directly from our warehouse) which caused a product that had already been purchased by a customer to show as 'In Stock'. We have spoken with our web team who have now fixed this issue. I can only apologise again and we hope to see you back with us sometime in the future Mark. :-)
Posted 8 years ago
Still waiting for my delivery. What ever happened to next day delivery?
Helpful Report
Posted 8 years ago
Hey Lee. I'm really sorry to hear your goods didn't arrive with you the next day. I'll have our customer care team look into why this happened and get back to you with an update.
Posted 8 years ago
I am sill waiting for my delivery after days of emails and promises. What a mess
Helpful Report
Posted 8 years ago
Hey Keith. I can only apologise on behalf of our team for the delays in receiving your delivery. If you would like, I'll get our customer care team to give you another call to ensure everything did go smoothly?
Posted 8 years ago
the bulbs arrived broken in a large box, with bulbs shaking about.
Helpful Report
Posted 8 years ago
Hi Stacey, Sorry to hear this! If you could get in touch with our customer care team at contact@bulbs2go.co.uk they will be happy to ship some replacements out to you as soon as possible. :-)
Posted 8 years ago
Quick delivery, broken bulb and no response from company. Poor packaging of long bulb.
Helpful Report
Posted 8 years ago
Hi Stuart, Sorry to hear your bulbs arrived damaged. Which email address did you send your query to? If you could contact our customer care team on contact@bulbs2go.co.uk they will be happy to have some replacements shipped out to you. :-)
Posted 8 years ago
Hello I ordered my bulbs on Friday 1st may before 5pm so I could get next day delivery and paid £6 it's now Sunday 3rd still I have no bulbs I order with your company because of next day delivery so I would have the bulbs before I go holiday Monday.
Helpful Report
Posted 8 years ago
Hi Steven, Thanks for placing an order with us on Friday. Unfortunately our Next Day Delivery service only applies Monday - Friday (you can find some more details on our Delivery Policy page ---> http://bulbs2go.co.uk/delivery). As we was all off enjoying the sun on Bank Holiday our delivery company wouldn't have been able deliver the goods until the next working day, which would have been today (Tuesday 5th May). I'm really sorry for any confusion this has caused and if you have any other questions please don't hesitate to get in touch with one of our team. We'll be happy to help :-)
Posted 8 years ago
I still haven't received my order???
Helpful Report
Posted 9 years ago
Hi Colette, I'm sorry to hear you haven't received your order yet. As you placed the order with us on Sunday night around 7PM your goods therefore didn't ship out from our warehouse until yesterday (our warehouse fairies are sleeping at the weekend). They should be out for delivery with you today - so it shouldn't be too long before you have them in your hands! :-)
Posted 9 years ago
Only received half my order so complained got the rest sent out only to just realise there was something else missing! Only one bulb so didn't bother ringing again. Paul Chase
Helpful Report
Posted 9 years ago
Hi Paul, Sorry to hear there was some problems with your order and I can only apologise for any inconvenience this may have caused you. It's not just one bulb to us, would you like me to get one of our customer care team to get in touch? We can arrange getting the rest of your order out to you ASAP!
Posted 9 years ago
22 days after I was advised my order had been shipped I am still waiting for it to arrive. When I contacted them by email to see what was happening I got no reply. Communication was finally established via the online chat system. I await delivery to comment on the products.
Helpful Report
Posted 9 years ago
Hi EJ, Thanks for taking the time to submit a review, we appreciate your feedback! Do you happen to know which email you contacted us on? As I am unable to find an email under your address, so it may have got lost on the way. I believe you spoke with one of our reps on our online chat on Friday and we have relayed some more information to Crompton, who had a hard time finding your address (it sometimes happens). I am really sorry for any inconvenience this may have caused and we will work quickly to resolve it and get your lamps out to you ASAP.
Posted 9 years ago
I have ordered 10 bulbs at a good price, however four of them came damaged due to poor packaging, so all in all not a very good price
Helpful Report
Posted 9 years ago
Hi Mariusz, Thanks for taking the time to submit a review to us. I'm sorry to hear your goods arrived damaged. Did you happen to get in touch with our customer care team to arrange a replacement? I shall get somebody to give you a call today and we can get some replacements sent out as soon as possible!
Posted 9 years ago
Great price and speedy delivery. However, I ordered 6 bulbs which arrived loose in a large bag with no packaging. Not surprisingly, 2 of the bulbs were smashed to pieces on arrival.
Helpful Report
Posted 9 years ago
Hi Catherine, Thanks for taking the time to submit a review! I'm sorry to hear some of your goods arrived damaged. Did you happen to get in touch with our customer care department regarding replacements? I will get one of our team to give you a call today and get you some replacements sent out as soon as possible!
Posted 9 years ago
The Electrical Guys is rated 4.6 based on 2,156 reviews