The Electrical Guys Reviews

Name: The Electrical Guys
Rating: 4.62

4.6 Rating 2,156 Reviews

91 %

of reviewers recommend The Electrical Guys

4.6

Based on 2,156 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Email:

help@electricalguys.co.uk

Write Your review

Tell us how The Electrical Guys made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Electrical Guys 5 star review on 16th October 2018

Robert Ward / J.H.& R Ward

The Electrical Guys 5 star review on 11th May 2016

Mrs Albone

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They sent the wrong bulbs but I have to return them at my cost. Return postage costs more than the bulbs in question.”

Helpful Report

Posted 7 years ago

Hey Diana, Sorry to hear of the trouble regarding your order. If the error was on our part, we certainly wouldn't have expected you to send them back at your own cost. If you would like to get in touch with one of our Customer Care team they will be able to arrange the collection for you. Apologies for any inconvenience this may have caused! :-)

Posted 7 years ago

“The product was delivered damaged. I have emailed for a refund and I have not received a response. If I could have given a zero score I would have.”

Helpful Report

Posted 7 years ago

Hey Eliot, Sorry to hear your goods arrived damaged. As we only received your email at 15.45 last night you should receive a response from our customer care team later today. We will be happy to take back your goods and ship out a replacement for you. Alternatively we can refund your order once we receive the goods back at our warehouse. Unfortunately we cannot give a refund if you have chosen to install the damaged product before it was reported to us (unless you can easily uninstall and send it back to us). Hope this helps with your query!

Posted 7 years ago

“Ordered with next day delivery on the Friday and it arrived the following Wednesday, when I required it Tuesday. I hadn't received a dispatch email so had phoned Tuesday morning to be told it had been sent Royal Mail, when I had paid for DPD. When I questioned this I was told "oh my system hasn't loaded yet". So I asked "how do you know it had been sent Royal Mail then?" She then said she had to investigate and called me back saying it had been sent via FED EX and I would get it that day. It never arrived till the next day. Had I known it would take this long I'd have bought it elsewhere. Between that and the poor service when calling, I wont be using again.”

Helpful Report

Posted 7 years ago

Hey Finlay, Sorry to hear of the troubles that you had with our service. I would like to apologise on behalf of our team for the delays you encountered. Having looked further into your order, it does seem it was delayed with Fedex on the Tuesday. Unfortunately we don't provide a DPD service at this time. I'm really sorry for the incovenience this may have caused and have passed on the feedback to Fedex to investigate further. If you would like to speak about this matter further please get in touch with one of our team on sales@electricalguys.co.uk. Thanks again for giving us feedback! :-)

Posted 7 years ago

“Ordered on a weekend in the hope it would be here that week. Didn't turn up until the following week. Not sure what the postage cost was for as I could have sent it with a snail faster.”

Helpful Report

Posted 7 years ago

Hey Alex, We can only apologise for the delay with your order. It looks like they may have been a technical glitch at your end. You are right in saying, that having ordered on Saturday you should have received it from us on the following Tuesday. Again we are very sorry for any inconvenience this may have caused and we look forward to making this up to you in the future.

Posted 7 years ago

“First item damaged in transit, 2nd customer service girl forgot to add address so not sent out, 3rd never arrived even though we made it clear it was urgent. Shall be phoning on Monday - very poor! Will not be using again.”

Helpful Report

Posted 7 years ago

Hey Deborah, I am really sorry to hear of the problems you have encountered and I can only apologise on behalf of our team. I have escalated this issue with our customer care team and they will be in touch today to resolve. We apologise again for any inconvenience this may have caused.

Posted 7 years ago

“Received the wrong bulbs”

Helpful Report

Posted 7 years ago

Hey Geraint, Sorry to hear you received the wrong bulbs. I'll get one of our customer care team to get in touch with you and get some replacements sent out ASAP. I can only apologise for any inconvenience this may have caused!

Posted 7 years ago

“After one week I still have not recieved my order. Not a good sign!!!!”

Helpful Report

Posted 7 years ago

Hey Michael, Sorry to hear you haven't received your order yet! It seems when you filled out your order information on our website you missed off a house number. One of our customer care team will be in touch shortly to try and trace the order and resolve the issue quickly. We apologise for any inconvenience this may have caused.

Posted 7 years ago

“"How did we do?" Not great at the moment - I'm still waiting for delivery, two weeks later! Phil S”

Helpful Report

Posted 8 years ago

Hey Phil, I've just had our customer care team chase up your order and it seems it was signed by P.Stringer on the 9th March after shipping out to yourself on the 8th. If you could double check your records you may have us confused with another supplier. You can give us a call on 0844 880 3660 and we'll be happy to help with any other queries?! :-)

Posted 8 years ago

“Extremely disappointing customer service and assistance.”

Helpful Report

Posted 8 years ago

Hey Sultan, I'm really sorry for what you felt was a poor experience with our customer care team. I have passed the issue on to our senior management who will look into it further for you.

Posted 8 years ago

“The bulbs I ordered a week ago today have not arrived yet!!!!!!!”

Helpful Report

Posted 8 years ago

Hey John, Sorry to hear your bulbs haven't arrived with you yet. It seems on your initial order with us you forgot to add your house name/number which has made it very difficult for our delivery company to get the goods to you. We've tried to get in touch numerous times but if you could give us a call on 0844 880 3660, our customer care team will be able to resolve this issue. Sorry for any inconvenience! :-)

Posted 8 years ago

“Do not use”

Helpful Report

Posted 8 years ago

Hi Leah, I can only apologise on the behalf of our courier company for the problems you encountered with the order. It's a tricky business shipping large tubes as they are very fragile items and we do our best to ensure they are packaed adequately before transit. Once the items are in transit it's in the hands of our courier company to ensure they arrive with you safely. We know this didn't happen on this occasion and we are investigating the issue directly with them, so that it doesn't occur again in the future. I'm really sorry for any inconvenience this may have caused.

Posted 8 years ago

“Was not going to leave a review as no point really. Ordered 2 E14 LED bulbs for 2 new touch type table lamps. Both make a noise on touch 1 and 2 and on touch 3 the lights also start to flicker. Have tried other LED bulbs from my daughters lamps and they are ok with no problems. Tried the new LED lights in my daughters lamps and they make the noise and flicker in these lamps as well. Reported it to your support desk several days ago and nothing has been done. Will not be purchasing from you again. Bye.”

Helpful Report

Posted 8 years ago

Hey Barry! I've just spoken with our Customer Care team and they have emailed you back with some information regarding the issue, could you please check your Junk Mail incase it has fallen into there? I'm really sorry for any inconvenience this may have caused and hopefully this new information should help to solve the problem. :-)

Posted 8 years ago

“I'm still awaiting delivery of my goods !!”

Helpful Report

Posted 8 years ago

Hello Paul, I'm really sorry to hear about this. I believe one of our customer care team has been in touch to try and solve the issue for you. If you need any other help though please don't hesitate to get in touch. We will be happy to help :-)

Posted 8 years ago

“Useless... Ordered Friday next day delivery, received Tuesday, BUT I ordered 2 Flourecent Light Bulbs and Received 2 Light Switches!!!! Phoned to sort order out...told to wait in all day Wednesday for wrong package to be picked up from FedEx no one showed!! Still waiting for the original order to arrive....6 days later.....let's see what turns up this time....a central heating boiler??????”

Helpful Report

Posted 8 years ago

Hi Norma, I'm really sorry to hear your order didn't go smoothly. There is no excuse on our end as to why you received some light switches opposed to the light bulbs that you ordered. I've logged this with our customer care team who will be passing on the details to the warehouse team for further investigation. If you have any other further concerns Norma please don't hesitate to get in touch with us personally and we'll be more than happy to help. You can reach our customer care team on: 0844 880 3660

Posted 8 years ago

“As mentioned in my feedback sent on Wednesday, 19th August (of which I did not receive any reply) the item arrived completely shattered as if somebody walked and jumpled on it several times. The fluorescent tube seemed like a long sack of sand. Accidents happen; I can live with that. But the lack of response to my message and now requesting me to rate the company is a step too far.”

Helpful Report

Posted 8 years ago

Thanks for taking the time to submit a review. Apologies about the problems you encountered with your order. I do believe our customer care team were able to rectify this and we hope to see you again.

Posted 7 years ago

“My items have still not been delivered and the tracking number you have provided for TNT does not exist on the TNT system so I am unable to track this parcel.”

Helpful Report

Posted 9 years ago

Hi Keith, Sorry to hear your goods haven't arrived yet. Our system shouldn't have provided you with a TNT tracking number, as your goods are coming directly from Crompton and we are unable to provide any tracking for those orders I'm afraid. I shall get one of our customer care teams to get in touch with Crompton on Monday when they re-open for business to chase down your parcel for you and I'm sorry for any inconvenience this may have caused.

Posted 9 years ago

“Still waiting for bulbs to arrive”

Helpful Report

Posted 9 years ago

Hi Angie, Thanks for taking the time to submit a review to us. I'm going to chase up your order now with Crompton and see why you haven't received this yet as its clearly on our system. I shall get one of our customer care team to get in touch with some further details. I'm really sorry for any inconvenience this may have caused.

Posted 9 years ago

The Electrical Guys is rated 4.6 based on 2,156 reviews