The Electrical Guys Reviews

Name: The Electrical Guys
Rating: 4.62

4.6 Rating 2,156 Reviews

91 %

of reviewers recommend The Electrical Guys

4.6

Based on 2,156 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Email:

help@electricalguys.co.uk

Write Your review

Tell us how The Electrical Guys made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Electrical Guys 5 star review on 16th October 2018

Robert Ward / J.H.& R Ward

The Electrical Guys 5 star review on 11th May 2016

Mrs Albone

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“delivered on time as ordered”

Helpful Report

Posted 7 years ago

Hey, Thanks for taking the time to submit a review. Glad to hear you were happy with our service and we look forward to seeing you next time! :-)

Posted 7 years ago

“I have not used the heaters yet, but service was good. However expected next day delivery”

Helpful Report

Posted 7 years ago

Hey, Thanks for taking the time to submit a review. Glad to hear you were happy with our service and we look forward to seeing you next time! :-)

Posted 7 years ago

“Good quality light at the right price”

Helpful Report

Posted 7 years ago

Hey, Thanks for taking the time to submit a review. Glad to hear you were happy with our service and we look forward to seeing you next time! :-)

Posted 7 years ago

“They have offer a wide selection of brand name products and provide a speedy delivery service,”

Helpful Report

Posted 7 years ago

Hey, Thanks for taking the time to submit a review. We look forward to seeing you next time! :-)

Posted 7 years ago

“I can't find my bulbs anywhere except here so we're no longer living in the dark lol one bulb did arrive broken.”

Helpful Report

Posted 7 years ago

Hi! Thanks for taking the time to submit a review with us. Glad to hear you found what you were looking for, light bulbs (especially LED) can sometimes be daunting! Did you get in touch with our customer care team regarding the one broken bulb? They would have arranged for a replacement to be sent out to you. If you'd like to get in touch you can reach them at sales@electricalguys.co.uk and they'll be happy to help. Again apologies for the inconvenience with this and hope the rest are working perfect for you. We look forward to seeing you next time :-)

Posted 7 years ago

“Heater good but delivery was not”

Helpful Report

Posted 7 years ago

Hey Susan, Thanks for taking the time to submit a review and glad to hear our Oil Filled Radiator is working well for you. I would like apologise on behalf of our logistics team for the delay in your order arriving. Due to a system error your order was processed as a Next Day delivery rather than your required Pre 12. I do believe this delivery cost has now been refunded to you for the inconvenience. We hope this doesn't put you off shopping with us again in the future! :-)

Posted 7 years ago

“Good service”

Helpful Report

Posted 7 years ago

Hey, Thanks for taking the time to submit a review, it's much appreciated by our team. We look forward to seeing you next time :-)

Posted 7 years ago

“Quick and affiliate service 7 although one of the fins on the heater was damaged but the box it came in was undamaged leading me to think it was already done at the factory”

Helpful Report

Posted 7 years ago

Hey Phillip, Thanks for taking the time to submit a review. Sorry to hear one of our Oil Filled Radiators arrived damaged, did you raise this with our customer care team? If not please do and we'll get a replacement sent out to you ASAP! Apologies for any inconvenience caused :-)

Posted 7 years ago

“All okay but wasn't delivered next day ?!”

Helpful Report

Posted 7 years ago

Hey Craig, Thanks for taking the time to submit a review with us. It's much appreciated by the team. I've just had a look into your order and it seems you ordered at 16:30 on the 10th January. Due to our cut off time being 16:00 for next working day delivery, your order was processed with our warehouse on the 11th for delivery on the 12th. Hope this makes sense and apologies for any inconvenience that may have been caused. If you're in doubt next time, feel free to get in touch and we'll be happy to help.

Posted 7 years ago

“the phone is in very good condition, this phone is the same to look at but is different for use, my fault as i do not know the number of my other phone.”

Helpful Report

Posted 7 years ago

Hi Michael, Thanks for taking the time to submit a review. I think you may have got this review mixed up with another of your purchase. We don't unfortunately sell phones here at The Electrical Guys. We do however, sell GE light bulbs which is what you purchased. So as long as that's working great then we are happy! We look forward to seeing you next time :-)

Posted 7 years ago

“my order can in good time and was well packed. not been used yet”

Helpful Report

Posted 7 years ago

Hi, Glad to see your order arrived on time! Just what we like to hear. Let us know how you get on with your item and if you run into any problems don't hesitate to get in touch with one of our team. We look forward to seeing you next time :-)

Posted 7 years ago

“Goods delivered on time and intact, thank you. Postage a little pricey.”

Helpful Report

Posted 7 years ago

Hey, Thanks for taking the time to submit a review. It's very much appreciated! Glad to hear everything arrived with you on time. Sorry to hear you found our postage a little pricey, I'll definitely pass this feedback onto our logistics team. We are however always looking at new options for delivery and offer our Royal Mail service wherever possible. We hope this doesn't put you off shopping with us next time however, we look forward to it :-)

Posted 7 years ago

“friendly and efficient customer service. Excellent value for money. Prompt and accurate delivery. one component damaged on arrival and useless, which was a tad disappointing but not worthwhile returning it”

Helpful Report

Posted 7 years ago

Hi Darren, Thanks for taking the time to submit a review. Glad to hear everything went smoothly with our customer care team and you found our goods value for money. We are disappointed to hear one of your components did arrive damaged and apologies for any inconvenience this may have caused. If you would like to get in touch with our team they will happily ship out a replacement for you. We hope to see you next time :-)

Posted 7 years ago

“Quick efficient Service and prompt delivery. Perhaps if you put down on your website £ 50 for minimum order is including Vat would be better and clearer. Many thanks.”

Helpful Report

Posted 7 years ago

Hey Mukesh, Thanks for taking the time to submit a review with us. Our website uses inc. VAT pricing and this applies to our minimum order value for free delivery too. We have updated our delivery policy to make it a bit easier to understand. Hope this helps! We look forward to seeing you next time :-)

Posted 7 years ago

“I paid extra to have item delivered before 10am but unfortunately it never turned up. Company refunded my carriage but it makes it difficult when waiting to go out”

Helpful Report

Posted 7 years ago

Hey John, Sorry to hear of the trouble you had with our Pre 10AM service. We have put a new process in place to ensure this won't happen again in the future. Thanks again for shopping with us and we hope to see you again next time :-)

Posted 7 years ago

“Wrong item received from them just before the shut down for the Christmas/New Year period. However, once normal service was resumed, the correct item was sent out and the erroneous one collected very quickly. Good communication, and yes, I would order from them again when the need arises.”

Helpful Report

Posted 7 years ago

Hey Barry, Thanks for taking the time to submit a review. Apologies for the incorrect item arriving with you just before Christmas, but glad to see our customer care team took care of the problem for you quickly. We look forward to your next order! :-)

Posted 7 years ago

“Thanks for sending the correct item asap”

Helpful Report

Posted 7 years ago

Hey Geoffrey, Thanks for taking the time to submit a review. Glad to hear our customer care team could help with your query and we look forward to seeing you next time :-)

Posted 7 years ago

“Good communication, received the wrong lights at first, but very prompt in replacing them, received the next day . Very happy”

Helpful Report

Posted 7 years ago

Hey Jill, Thanks for taking the time to submit a review. Apologies for receiving the wrong item initially, but glad to hear our customer care team could sort it promptly for you. We look forward to seeing you next time! :-)

Posted 7 years ago

“Item was well packed,ordered Amber colour bulbs, were red. I could have bought red fire glow bulbs locally. The bulbs supplied are ok,as such no need for further comments.”

Helpful Report

Posted 7 years ago

Hey, Thanks for taking the time to submit a review. Sorry to hear you received the wrong items! If you would like to get in touch with our customer care team they will be more than happy to ship the correct goods out to you. Sorry for any inconvenience caused and we hope to see you again sometime soon. :-)

Posted 7 years ago

“A very reliable company, products consistent with the description, and fast delivery”

Helpful Report

Posted 7 years ago

Thanks for taking the time to submit a review here at The Electrical Guys.

Posted 7 years ago

The Electrical Guys is rated 4.6 based on 2,156 reviews