Name: Global Work & Travel
Address: Level 4, 152 Elizabeth St, Melbourne, Victoria
Rating: 4.83

“Peace of mind in knowing that i have a solid support system to help me through this adventure! 11/10 would book again!”

Helpful Report

Posted 7 years ago

“After expressing an interest in Travelling to Canada via the website, Ollie was very quick to get back to me to get the ball rolling. I had a very informative and enthusiastic conversation and left the call feeling comfortable and excited by the prospect of travelling to Canada. After phoning a couple of days later to take the plunge and start the application process, I had the pleasure of speaking to Ryan. He was also very enthusiastic and came across as genuinely excited for me. As an experience so far, talking to these guys has been an absolute treat. I gather that most of the guys in the company are seasoned travelers and the enthusiasm has definitely washed off on me. Complete gents. Thanks guys”

Helpful Report

Posted 7 years ago

“Very good! Shannon is amazing, made me feel very comfortable and assured me of everything I needed to know and has made me very excited. I can't wait to meet the family and experience London. I wouldn't have been able to get this far without Shannon :)”

Global Work & Travel 5 star review on 18th October 2016

Helpful Report

Posted 7 years ago

“I’ve been waiting until I got back to Australia from my working holiday in the UK to make this review. I had the unfortunate displeasure of being a bored 18-year-old during Covid lockdown when a salesman from global work in Travel contacted me. Within 30 minutes, I had paid them $3000 for their services, along with paying $1600 towards a flight that would be booked after Covid had passed and $1800 towards nine months of travel insurance, which upon researching, was double the going market rate. When I finally went ahead with my working holiday 8 months after I had sent money, they booked me on a $1200 flight and said nothing about the other $400 and refused to give me the money back to book it myself. I also wanted to do a multi trip stop which was extremely easy and within my budget to do with Skyscanner, but they said it would cost me an additional $1000 so I couldn’t do that. They also ended up getting my start date for my travel insurance wrong, so towards the end of when my travel insurance was supposed to expire, I have my phone stolen and went to make a claim, but it was expired. Fortunately, after numerous calls, they rectified the situation, but I still had to wait four months to get my money from their insurance company. As far as the working options for the UK go, after all of my terrible experiences, and after looking closer into the bad reviews, I decided not to go with them, because I didn’t want to be exploited at a job and found my own job in a hostel. These guys honestly had the worst response time, I had to call so many times to follow up on issues and coordinate booking things with people, considering it’s their entire job, they were absolutely awful at it. Please, listen to this advice, it is so unbelievably easy to make your own travel arrangements, get your Visa by yourself (which you do anyway because they can’t help you with that), and find your own job. Please don’t fall victim to their salesman and pay them thousands of dollars for absolutely nothing.”

Helpful Report

Posted 7 months ago

Hi Nikki, We are really saddened to receive this review from you and hear how you feel about your experience. We have had a look in into your file, and it seems as though you made some changes with your flights which does affect pricing. As you mentioned, your travel insurance issues were rectified by our team so you were not out of pocket at all. We've been running for 15 years and have had thousands of customers arriving into the UK on our Working Holiday Trip where we have set up an interview for them and they have had an incredible experience. Our team were there to give you all the advise you needed & advised when you were needing to do each step. You changed your tentative arrival a number of times, but we were still here to assist if you wanted to continue with your travels but you arrived in to the country 4 months earlier without informing us or sending us your visa. We wish you all the best for your future travels. Global Work & Travel!

Posted 7 months ago

“The service was good but seemed a bit expensive for what it really was.”

Helpful Report

Posted 8 months ago

“The experience itself was good but there was no support whatsoever from global work and travel in term of what I was supposed to do with my time in helping the community and doing my volunteering. I could have organised this trip by myself, spent a third of my money and have the same experience. Very disappointed and won’t recommend to friends and family.”

Helpful Report

Posted 8 months ago

Hi there, Thank you for your review about your recent experience. I am sorry to hear that you feel this way about your trip & Global Work & Travel! We understand when you arrived, you reached out and we immediately spoke with our partner to change you to a different project with more volunteer duties. We typically get really great feedback about this particular volunteer trip as it is more of an authentic experience, but we appreciate your feedback about and will pass this on to the relevant team. If you would like to discuss this further, please do reach out to us directly. Global Work & Travel!

Posted 8 months ago

“Ellen was my trip coordinator. Unfortunately, I didn't receive much of a service from her. The first time we scheduled a welcome call, she cancelled it 10 minutes after it was scheduled to begin. The second one we scheduled, she called 90 minutes late. I find the information on the Argentina trip page misleading, as it says GWAT offers visa advice, which then turns out the advice is 'don't get a visa just do a border run.' Despite all of this, I would still recommend doing this trip, as Argentina is fabulous and teaching English here is awesome. The information from GWAT regarding average rental prices in Argentina and average salaries here are completely wrong. Argentina is very well known to have high inflation, GWAT needs to update these prices every month.”

Helpful Report

Posted 8 months ago

Hi Jedd, We are sorry to hear this is how you feel about your recent experience with Global! We have had a look into your trip and can see you booked a call with Ellen and unfortunately she was running a little late with another customer but let you know and if you needed to you could reschedule or if you were happy to wait you could as well. You rescheduled your call to the following week but you missed the call and you then spoke with her the following day. We apologise for any inconvenience with her being late on that first call. Thank you for the feedback about your trip to Argentina, unfortunately inflation is quite a real problem in a lot of countries right now, we will be sure to take this feedback on board to ensure our customers are aware as well. We are really glad to hear that you had a great time on your trip & being in Argentina! Thanks for travelling with Global Work & Travel!

Posted 8 months ago

“Working with Ellen Anderson with Global Work and Travel for my 2023 Legal Internship in Paris, France has honestly been a manifested dream. Even while in Paris, it still feels like a dream. I think the best part of working with Ellen and the GWT team like Stacey Johnson and David Adams is that throughout the entire year process of planning, working, and saving for this opportunity, they helped me to feel like this could be possible. I felt nervous, uncertain, a bit doubtful and they guided me through every step and struggle to obtain this opportunity I have now, and I just feel eternally grateful. It's been wonderful to have a team that has set this up for me, addressed my concerns, my family's concerns, and believed in me. Thank you so much GWT for the opportunity. I recommend GWT for any person who is looking to really branch out in other countries but needs that support and guidance to create a path of opportunity and build connections. Being in France, I met many people I can communicate with short and long term should I ever want to visit the country again and for me that is priceless. :)”

Global Work & Travel 5 star review on 14th July 2023

Helpful Report

Posted 9 months ago

“I had David as my Travel Concierge for my trip to Australia and he was amazing! So friendly, always quick to respond with any questions I have, and overall a great help. He’s always positive and is excited for me, which is great because I always feel disheartened if I express excitement to someone only to receive a flat response! But no, David has been a great help and has massively contributed towards my excitement for my trip, and has given me confidence that using Global Work and Travel has been the right choice :)”

Helpful Report

Posted 11 months ago

“The whole service I received was brilliant. Kim helped me the whole time in getting me set up in Australia, and was always available to answer any questions I had. She found me a job before I even reached the Gold Coast and I have been working there ever since I arrived. I love it. The opportunities here have been endless and having the ongoing support has made the whole experience easy and I felt safe the entire time. I’m so lucky that the job provided to me trained me up quickly and I am now working full time, on a salary, and was even offered sponsorship if I wanted so that I could stay longer. None of this would have been possible without Global Work and Travel, and having Kim there to help me every step of the way. Thanks again so much for every opportunity you guys have given me, it’s been amazing and I wouldn’t change it for the world.”

Helpful Report

Posted 11 months ago

“Cameron and the team been sound from the beginning helping me get where I am now, they've been well laid back and stress free.”

Helpful Report

Posted 11 months ago

“Absolutely amazing 🤩 service with planning my first solo trip. Felt supported throughout and the team helped me massively when I was feeling a bit nervous about me flying by myself.”

Helpful Report

Posted 11 months ago

“Me and my partner are from New Zealand and we booked a working holiday through Work and Global.some reason from the start off communicating with them they wernt to interested with helping us until we fully payed for everything which was about ($2700 NZD) We finally payed it but pretty much just payed for them to help us get jobs, Once we payed for this they still were not interested to talking to us, we think its cause we didnt pay for there dumb prices for flights and insurance. One month out from going on our trip we still do not have jobs and lack off communication with the person taking care off us. We finally get job offers which we then reply to and say yes, and two days later we get told recruitment pools are closed. End off story is we had to cancel this trip completely cause apparently theres a huge housing crisis in canada (Which no one told us) and we tryed to get a full refund and now we cant get any money back ( even though work and global did nothing) all up we have lost over $8000NZD”

Helpful Report

Posted 1 year ago

Hi Ben, We are sorry to receive this review and hear how you feel about us. We pride ourselves on providing a premium service to all of our customers so it saddens us to hear that you feel you didn’t have that experience. We would like to clarify some of your concerns in your review. All of our trips have a set price, you do need to pay for your trip in full before going through to our arrivals team or arriving in Canada, this is completely normal for any business to require a trip to be paid before receiving all inclusions or services. However, throughout your entire trip you always had a dedicated Trip Coordinator who was there to assist you with any questions that you may have had and prepare you for your travels. The trip you registered for, our Working Holiday to Canada has a huge range of trip inclusions, a job interview is only one of the inclusions. Our trip offers pre-departure support, visa assistance, initial accommodation, airport transfer, arrival activities, in person orientation session, sim card, bank account assistance, overnight stay in Las Vegas, job interviews plus so much! Before your arrival, our team in Canada were in contact with you and presented you with 3 different job opportunities. One in Kananaskis, one in Lake Louise & the other in Banff! Our Partner Organisations move very quickly so there are cut off dates that you need to respond to. We sent you an email for the role in Lake Louise on November 21st and asked you to confirm your interest by November 28th, which we find is enough time to have a look into the location and role. Unfortunately you didn’t get back to us until December 4th and by then there weren’t any positions left. All three opportunities that were presented to you had staff accommodation, which means you wouldn’t have been affected by the housing crisis. There is a lot of work that goes into your trip as soon as you register for our trip, we do have a cancellation policy that is outlined if you cancel your trip so close to your arrival. We were able to assist you with your trip and all of our trip inclusions if you did continue with your travels, but unfortunately you decided to cancel. We hope we have been able to clarify some of your concerns and wish you all the best. Global Work & Travel!

Posted 1 year ago

“Gangsta af”

Helpful Report

Posted 1 year ago

“Global Work and Travel was a saving grace for me. To begin, my arrival coordinator Eimear Fitzgerald was so very helpful approaching my flight date to Canada! She ensured I was organised, prepared and optimistic for my exciting journey ahead. From answering any inquiries about travel documents to information on what to expect. Global gave me the motivation to step out of my comfort zone, take a break from the rat race/hamster wheel that is life and experience far more than I could have ever imagined. I have worked in Canada for six months in the Blue Mountains, Ontario (Summer and Fall Seasons). In between seasons, I have travelled to many destinations up the east coast of America from New York to Halifax; most recently flown over to the UK spent a week in Canterbury, a week in London and travelled to Greece Athens and Santorini for my final week before returning for the winter season. I am about to fly out to Alberta Canada for my final job before returning home in six months. If someone would have told me, I would have had these experiences a year ago I wouldn't have believed them! Thanks for the push Global and thank you for all your help Eimear! Much Love, Annie”

Global Work & Travel 5 star review on 30th November 2022

Helpful Report

Posted 1 year ago

Hi Annie! Wow! We are delighted to hear how happy you are and a huge thank you for taking the time to write such a positive 5 star review of your experience. We absolutely love hearing this feedback about Eimear! we also think she is amazing, so it's so nice to hear that she has been there for you the whole time assisting you with your trip! It's great that you have experienced living in Ontario and soon to be Alberta!! We are very much looking forward to hearing about all of your new adventures and seeing plenty more photos while you are there. Enjoy your time there, live it up & thanks for travelling with Global Work & Travel.

Posted 1 year ago

“I would avoid using Global Work and Travel in future and would never recommend this company to anyone. We have not received the “premium” service that Global Work and Travel claim to provide. The initial communication and assistance before arriving was ok, however, since arriving into New Zealand on our Global Work and Travel Working Holiday - it has been nothing but awful. Despite telling Global Work and Travel that we would be travelling to Europe before we left for New Zealand, and being assured that this was not a problem, we were informed whilst travelling that we would need to have all our interviews for a job while we were abroad which was not possible due to issues with us travelling and general wifi. We communicated this with our Trip Coordinator Kim and this was fine to set up once we arrived. We had notified Kim before our travels in Europe that we had issues with our flights (as expected due to all the ongoing issues around Covid). We were due on Thursday 6th October and Kim arranged our interview for the next morning (7th October) at 9am which was really not ideal due to jet lag and needing to prepare. I would like to add that Kim was aware of our arrival date prior to us leaving Europe and arranging this interview. We don’t understand why this could not have been initially requested at a later time even during the time considering it was known when and where we arrived from. We communicated this issue to Kim and on request this was then changed to Monday as this was the earliest time for the interviewer. However, with some hindsight, this could have been organised much better. With Global Work and Travel, you get 4 nights hostel accommodation covered. With our interview on that Monday (October 10th), all accommodation moving forward would need to be covered by us. As of now, it is currently October 26th, my partner has accepted her role and starts on the 29th whilst I am still in contact waiting for the job to be confirmed. This is three weeks of paying for hostels out of our own pocket. This has definitely put us on the backfoot. When I attempted to contact Kim regarding the first initial interview that I had, an issue that I had to raise to the HR team for the company that I interviewed for, she claimed to have not received my voicemails despite calling the correct extension. Moving forward, we have agreed that email may be best. Kim reached out to us last week (Thursday 20th) by phone to discuss the issues we were having and we explained the issues around the job and asked her to confirm a couple of items. It wasn’t until today (Tuesday 25th) that we got a response from her after I followed up with her by email (on Monday 24th). Again, it just seems like there is a lack or delay in communication. These issues around the job that we have faced has made us look to alternatives in case nothing was secured in time - definitely not what was advertised to us when booking with Global Work and Travel. Before booking, we assumed the ‘Extra Interviews’ meant that they would support you and arrange other interviews if there were issues. This is not the case. As we mentioned above, there was an issue with our flights due to Covid. This resulted in us arriving in Auckland on October 6th instead of October 5th. Global Work and Travel had booked us into the normal hostel that they use for their travellers. However, due to the change, it meant that the hostel had no availability to change the arrival dates. So, they booked another hostel for us and sent us the details. We were fine with this as it was something out of everyone’s control. However, when we arrived at the hostel, the room smelled of damp and actually had mould around the windows. This is a hostel that Global Work and Travel have sent other travellers to with no issues. However, our experience of this was not great. When we called Kim to express our concerns she did to her credit immediately look at other options. As this was over the weekend, there were limited options but she did find us another hostel that they also have used in the past. In this hostel, the images shown online were not what we got. As an added bonus, there were bed bugs and hairs on the bed of which we provided images to Kim. This was not the greatest experience that we have had arriving into a new country where we hope to spend the next year. However, Global Work and Travel have sent other travellers to these locations and it seems like the hostels haven’t been checked properly by the company. Again, I would not call this a premium experience in the slightest. We notified Kim that we would not be staying because of the above reasons and arranged to stay with a family friend. As a gesture of goodwill, Global Work and Travel offered an extra 3 nights of hostel accommodation to use but this should not have happened in the first instance if the hostels are properly checked by the company. As mentioned, Global Work and Travel offered us the 3 nights accommodation that we did not use in Auckland. We used this in Wellington at a hostel that we picked as we had honestly lost faith in the company in picking a hostel. Any ‘“help” about tax numbers/setting us up in accommodation/ a bank account was just a link to an online form or website that we had already been using. For example, looking for accommodation we were told about Facebook Groups and Trade Me. I don’t consider this to be “premium” support. With setting up a bank account, Kim provided us with a link to set-up an account with BNZ prior to our arrival into New Zealand. At the time of writing, there are still long delays with setting up a bank account in New Zealand. This prevented us from obtaining our tax number. We found this out on our own and then started reaching out to other banks in New Zealand so we could set up an account. When we informed Kim about this, she was already aware of the delay but this information would have been best communicated with us so we could look to other banks to obtain our tax number sooner. Global Work and Travel advertises giving a New Zealand mobile number & SIM with loads of data & credit for your first month. In our experience, this was simply untrue. Kim told us that this would be available at the hostel when we arrived. When I spoke to the hostels reception, they pointed to the side counter where you could pick up ‘pay as you go’ sims unloaded with any value. It wasn’t until orientation that we were informed that they refund you the amount you load in but this was not communicated in the slightest. Ever since we have arrived in New Zealand, our trip has been made more difficult because of Global Work and Travel. We have met and chatted to fellow Global Work and Travellers who arrived in our group who have felt the same way and who have also expressed their disappointment in communication with the company. Honestly, it is cheaper, more effective and less stressful to do it yourself - everything that Global Work and Travel claim to provide in their premium service. I am honestly still trying to work out what premium service and support we have paid for.”

Helpful Report

Posted 1 year ago

Hi Adam, We are really saddened to receive your feedback about your trip with us! Unfortunately as you mentioned your flights were changed which meant the normal hostel we used was unavailable. This was out of everyones control but your Trip Coordinator Kim went above and beyond to try to book you in somewhere else at such late notice when there wasn't much availability. We are sorry these hostels were not up to standard and do want to clarify that these are not the normal hostels we book our customers into or partnered with. We have had customers stay in these locations in the past when all other availability is booked out and we have not heard this feedback before, but again, as we mentioned these are not hostels we use on a regular basis. Your Trip Coordinator Kim has been in touch with you to go over your concerns and we understand that one of our Department Managers will be in touch with you shortly to discuss your concerns further. We do hope that you enjoy the rest of your time in New Zealand! Global Work & Travel!

Posted 1 year ago

“We did not receive what we paid for. Despite telling GWT that we would be travelling around Europe before we left for New Zealand, and being assured this was not a problem, is was not until the last minuet we were informed that we would need to have all our interviews for a job while we were abroad which was not possible. That has resulted in us being on the backfoot since we arrived in New Zealand, paying for accommodation out of our own pocket while we wait to hear back about a job. Any 'help' about tax numbers/ setting us up in accommodation/ a bank account was just a link to an online form or website we had already been using. The hostel that we had arrived to in Auckland was disgusting, we had to request to be moved, only to be moved somewhere with bed bugs. We arrived to find out the bank had delays of up to 2 months so we had no bank account and had to run around and sort it out ourselves, keeping on trend with the whole trip. When we notified our travel coordinator of the delay we found out she had known of this in advance, yet we were still told to use this bank and were just told to contact alternatives ourselves. It is cheaper and more effective to do your trip yourself. We have been incredibly stressed and one more incident away from hopping on a plane and coming home, and we have met fellow GWT travellers who felt the exact same way. We do not even expect a response from this review.”

Helpful Report

Posted 1 year ago

Hi Niamh, We're sorry to hear you feel this way. We pride ourselves on providing a premium service to all of our customers so it saddens us to receive this 1 star review. We do understand that you have been in touch with your Arrival Coordinator frequently since you have arrived and some of these concerns have been clarified but we would like to take the time to clarify them again for you, plus also other readers. There were no issues at all for you to do some travelling before you arrived in New Zealand. We have a lot of customers who travel before they start their trip. As you were travelling you asked if you could have your interview set up on your arrival to ensure you could attend and there were no issues with Wi-Fi. We confirmed this was completely fine to do. We organised an interview for you the morning after you arrived as requested, you asked for this to be changed to later in the day to allow time to prepare, which we requested with the partner and they changed it to the Monday. You had your interview and the partner is still in contact with you. We had you booked into the normal hostel we use for all of our customers once you had finalised your flights, unfortunately your flight had a schedule change, which was completely out of everyone's control. As this was close to your arrival, it meant the hostel then had no availability to change arrival dates. So, we booked another hostel for you and sent you the details, and covered the cost. This hostel we have also sent other travellers too with no issues. We completely understand everyone is different, when you called your Arrival Coordinator to express your concerns she immediately looked at other options. As this was over a weekend there were limited options but she was able to find another hostel which we have also used in the past and sent you the information & booked you in to this hostel, at our expense. Unfortunately this hostel was not somewhere you wanted to stay so you went to stay with a family friend. At no time in these initial 4 nights of your arrival where we cover the hostel stay were you asked to pay for either of the two hostels. As a gesture of goodwill and due to you being unhappy with the two hostels booked, we offered you an extra 3 nights of hostel accommodation that you could use in Wellington. This was booked for you yesterday. We do apologise for the issues with the bank, there are long wait times with the bank which is completely out of our control. We agree, this is not ideal at all and your Arrival Coordinator sent you other options. Once again, we are sorry to hear you feel this way but we will continue to be here to assist you with the rest of your trip & we have asked your Arrival Coordinator to reach out to you to discuss your concerns further. We hope you enjoy the rest of your time in New Zealand! Thanks Global Work & Travel!

Posted 1 year ago

“Absolute scam of a company, tries tī delete any negative reviews.”

Helpful Report

Posted 1 year ago

Hello, We are sorry to hear that you feel this way as we pride ourselves on providing a premium service to all of our customers. Having been running for over 14 years, assisting more than 65,000 travellers and having 4 offices worldwide we can assure you that we are absolutley not a scam. We have over 11,000 reviews across several different platforms. As these are all third-party platforms we are unable to delete any of the reviews purely because they are negative, so we are not sure what you are referring to. Unfortunately we are unable to find you in our system but we would like to hear more about your experience with us. Please feel free to contact us at feedback@globalworkandtravel.com if you would like to discuss your concerns further. Thanks - Global Work & Travel

Posted 1 year ago

“I made an enquiry to Global Work and Travel (GWT) about a working holiday overseas 2 years ago but because of the border restrictions I was concerned about it going ahead, so I contacted my trip coordinator and was falsely assured I would be safe to travel and return, which was never possible. I was allowed to use half of the funds I had paid, which I did but these flights was cancelled due to yet another border closure. I tried to rebook and they wanted to charge me the same amount as if I booked independently, not including what I had already paid - so this means flights would have been DOUBLE the amount they were worth through GWT. Absolutely ridiculous. GWT used manipulative tactics to try and leech more money from me by asking for unexpected additional fees after booking. I requested a full refund as it has been two years and I have paid them hundreds of dollars without any goods or service to show for it. They promised to "request a refund" for me from the airlines but have since ignored my attempts to follow it up and it's been two months since the request for refund.”

Helpful Report

Posted 1 year ago

Hi Marilyn, We are sorry to hear that this is how you feel about your experience with us. We understand that you have been in contact with our team who have explained everything to you, but we would like to take this time to clarify a couple of your concerns for you and also other readers. Unfortunately COVID affected so many of our travellers plans to travel. We had quite a number of travellers leave during COVID as a number of our trips were running, but we completely understand for anyone who wanted to put their trip on hold or not travel at the time they were supposed to. You decided that you wanted to cancel your trip, and you were offered a travel credit with us. Normally with our travel credits, this excludes domestic travel. However, our team as a gesture of goodwill, made an exception for you and allowed you to use this credit towards a domestic flight. Our team went above and beyond to assist you with your travel needs, however due to COVID you were unable to go on this domestic trip. We cancelled your flight with the airline, and at the time the airline said this was non refundable and offered a credit. This is a standard procedure for domestic airlines. However, we were able to get a waiver from the airline and they have offered a refund, which can take up to 12 weeks to process, which our team advised. Once we have received the refund we will let you know & this will be applied back to your account as a travel credit with us. We have sent a follow up to the airline but unfortunately for now this is out of our hands until the airline gets back to us. We completely understand this can be frustrating waiting, however this is down to the airline and their wait times. Our team has been in touch with you the whole time and have explained this to you thoroughly but please reach out to us if you need any further clarification. Thanks Marilyn,

Posted 1 year ago

“Beware. All these 5/5 reviews are fake! Do research elsewhere than on manipulated platforms!”

Helpful Report

Posted 2 years ago

Hi Kaili, We can assure you these reviews are not fake. We have over 6,400 reviews on this site plus thousands more across many other review sites such as Consumer Affairs, Trust Pilot & Google. There is no possible way they could all be fake as each review website verifies each review to ensure they are legitimate. Please feel free to contact us on feedback@globalworkandtravel.com if you wish to discuss your concerns further. Thanks

Posted 2 years ago


Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Global Work & Travel Reviews