“Fab service from start to finish, unfortunately unable to remove a large tree stump from one corner which we are going to make a feature of! The grass looks nice and healthy.”
“I agree completely with the poor reviews, bare patches appeared, very uneven lawn, all I was seeking was advice only to have three e.mails from the company saying it was because of pets, leaf drop walking on it too early, even though I had complied with their pamphlet advice. The fact we have no pets, trees etc. I asked if they could attend to see lawn and give advice, this was declined apart from sending me a link to the RHS. By the way levelling of the soil and turf is done by stamping on a 6 foot dirt board. Very disappointed, no follow up at all.”
“Very happy that we found this company. They were recommended by family so we obtained our quote from them via the online portal. Our questions were answered quickly and we got all the advice we needed to make sure everything was as required. The guys who came on the day (Adam and Matt?) were a real credit to the company, their work ethic and passion for the job was top knotch, the grass and soil used really good, and our lawn is still looking very impressive indeed. So very happy to recommend to our friends who have asked. A truly 5 star service all round.”
“How I wish I had read these reviews here properly before I used this company! Yes there are some good reviews, but dig a bit deeper and you will find plenty of bad ones from people that have had exactly the same bad experience that I have had. I've had to delay my response to this company due to all the stress and trouble they have caused me.
August last year (2020) I had a new lawn laid. This was a gift for my 90th birthday from all my family, right down to my Great Gran children.
The lawn was duly laid by rotavating the old lawn and laying the new lawn on top. Alarm bells did start to ring when they were 25 turfs short (and blamed me!) even though I had given them correct measurements (don't expect them to come and measure up themselves). It took almost 3 weeks for them to lay the missing turfs.
I have to say that when it was finished it looked so lovely and nice and, I was extremely happy and proud of it.
A few months after being laid my lawn has turned into a complete DISASTER. The lawn is lumpy and bumpy all over with the grass dying out in patches.
All of my emails to them requesting help had negative delaying responses, ie; they want photos, then more photos etc.
They will not come and have a look for themselves, or have one of the lads on his way to other sites to check on the problem. You can't get to speak to them at all, its all by answerphone, then you get a reply by email. Their last email contained the following , I quote "a lawn is a natural changeable product which does require an amount of aftercare on your behalf or it will suffer, which unfortunately in this case it has."
They could never be so WRONG in this respect. I have followed all of their instructions to the letter.
In all my 90 years I've never come across a worse company. It appears they take your money then say it's your fault.
Other lawn laying companies have told me that you don't lay new turf on top of the old lawn even if it is rotavated, because that poor preparation leads to all of the problems that I now have.
I have paid a large sum of money to get a nice lawn to be proud of, but I now have a lawn that is actually WORSE than the old one and resembles an underground rockery! I now have to pay someone else to put right what I trusted this company to do right in the first place.
If you are thinking of getting a new lawn laid, my experience should tell you to LOOK ELSEWHERE.”
“Excellent company, from the start to the end just brilliant service. The grass installers Chris and Joe arrived on time, they did a brilliant job, quick and clean. They were polite and friendly. I highly recommend this company to anyone who wants a beautiful lawn. I'm a very happy customer. Thank you to Emma as well for excellent communication.”
“The Lawn Turf Laying Company were so helpful from the start of my little project and were able to reassure me on some additional questions I had (we had some sand I needed removing). The gave me all the information upfront and have provided all the additional info for looking after the grass. The team who came to lay, Chris and Joe, were really sweet and helpful and went the extra mile to move some dividers for me, which was unexpected and massively appreciated!”
“Cannot fault this great little company. We were so impressed with how everything went. And now nearly 3 years later the lawn is still looking lovely. Great team, great price, and a superb result. Thanks again, Tej”
“Never left reviews before, but really wanted to on this occassion to say Wow thank you to Emma who was so efficient with communicating from point of enquiring & ordering to the day of installation of our new lawn...
Adam and Chris arrived on site as promised and was brilliant not only in his expertise of laying turf but were real nice guys with a passion..
Recommend you everytime..Thank you for our home Wembley looking lawn.”
“I understand that some customers are satisfied with the result of their lawn installation, and may have worked well for them, but can I suggest you read as many reviews as possible and consider carefully before investing in turf from this company.
The lawn was laid by the turf company in September 2020 and although appeared to be of good quality, we were concerned that manner in which it was laid was not conducive for it to flourish.
The Ground workers arrived and immediately started to wheel barrow compost and lay it on top of the old turf. I questioned the process, and was told that this was the correct method. I said I wanted the old grass removed and the ground rotavated in preparation for the new turf.
I was told that they never remove old turf and rotavated it into the ground. They continued to rotavated about half of the old turf we were having re-laid. On the remainder they just spread the topsoil compost and laid the new turf on top.
I later contacted the company and explained what had happened and how dissatisfied I was with the process. They emailed a reply saying ‘it is normal practice and that the lawn would be fine’. I sent photographs to them of the remaining grass under the new turf and highlighted the fact that only part of the ground had been rotavated.
Their reply was, ‘we have noted your concern, but the lawn will be fine’. Since that time the area has deteriorated further and where the ground was not correctly prepared, the turf has died off completely.
Emailing them and sending the photos of the degrading turf, they replied that my lack of grass maintenance must be to blame. Apart from watering the new grass in and a few light cuts in Autumn, there has been no footfall on the grass throughout the Winter.
A frustrating and disappointing experience all round with a company who will not accept any responsibility.”
“Updated review: Just over 2 years after install the lawn is still looking fantastic, the envy of all our neighbours. So thanks again.
Our lawn had become quite a state over the years, so after having theirs replaced by this lawn turf laying company our parents recommended we get a quote from them. Which was easily done online offering a good price, so we then booked a date for the works with a nice friendly lady called Emma who answered all of our queries.
The professional, cheery and informative team arrived on the agreed morning with all the materials and machinery needed, and worked tirelessly to replace our worn old lawn with a beautiful new one, which has completely transformed our property.
They tidied up after themselves, and the service from start to finish has been perfect. Our only regret is that we waited so long to have the lawn done replaced. Very happy to recommend this lovely family business to all.”
