“Everything about this company has been fantastic. The price quoted and stuck to was the best we could find. The booking process was simple and helpful. The lads who came to do the work were passionate about what they do and worked hard. And even after being down for quite some time now, the finished lawn speaks for itself, it's still flawless and really does stand out. Very happy to have been recommended, and am happy to recommend on to anyone wanting to re-turf their lawn.”
“We needed a very large lawn installed professionally ready for a photo shoot, Sam and the rest of the lawn turf laying company team used their expertise and worked hard achieving just what we had hoped for, to completely transform our garden. We will be using their services again and are happy to recommend them to anyone needing a replacement garden lawn.”
“We are absolutely delighted with our new lawn laid by The Lawn Turf Laying Company. The workman were fantastic; on time, conscientious, neat and tidy and left us with perfect looking new grass. Would highly recommend this company who, in addition, are extremely good value for money !”
“I accepted their quote to remove/replace 55sqm of turf by rotavating, levelling, fertilising and replacing with new turf. After the rotavating process I queried the lead installer why they weren't levelling the base prior to laying turf (at this stage there were clumps of the old turf randomly raked-into the rotavated, uneven soil). He said we lay the rolls then pound the boards to level the lawn. This didn't reconcile with what I had seen in their detailed quote nor other lawn-laying guides but he was adamant that this technique is the way to do it.
The next day I noticed the uneven state of the lawn (not due to unequal turf thickness but substrate preparation) so took a straight-edge to the lawn, took numerous photos as evidence and sent these to Emma who had been excellent in our contact thus far. She reviewed these and made arrangements for the lawn to be inspected by another team.
The first date offered did not suit us as no one would be home, but I offered a whole range of other options which she said they would consider and get back to me. They made several, separate requests for photographs which I satisfied. At this stage it all looked promising that they took customer service seriously, however it took a turn for the worse following an email from Jon and I quote - ''Regarding any undulations, these are usually caused by walking on the new lawn during it's establishment period. This does include keeping pets off too as your dog can be seen on it in a photo. The best way to correct again is to board it when soaked or to top dress with a soil/seed mix''.
That was the last I've heard despite several further emails to them. For the record I walked on the lawn the day after completing the job to take the photographs and the dogs in question are a Jack Russell cross and a Lakeland terrier (small breeds).
6 weeks following re-turfing the grass is green and lush but the base is more lumpy than before - this is particularly galling as I showed the lead installer this fact and said it was a key item to remedy. The quote very clearly also listed a systematic process for preparation, levelling and re-turfing. This was not followed.
Avoid this company if you expect accountability.”
“DO NOT TRUST THIS COMPANY. I had the lawn laid six months ago. On the day of the installation I complained that the laying process was all wrong and they assured me everything would be fine. I followed their care instructions and 6 months down the line I have no grass left all bare, all dead even though I followed their instructions. They blame me for walking on it or not watering it. They think they can get away with this but I'm taking them to court. The bad reviews I can really relate to. They are not responding to any of my emails. Alarm bells should have rung when they are cheap compared to other companies and the loudest alarm bell that they don't take any phone calls. I'm trying to work out a way of contacting the rest of the dissatisfied customers so that we can together stop them from doing this to other people.”
“DO NOT ENTERTAIN THIS COMPANY AND CAREFULLY READ THROUGH THE REVIEWS AND GOOGLE HOW A LAWN SHOULD BE PREPARED AND LAYED CORRECTLY AS THIS COMPANY CLEARLY HAVE NO IDEA AND WILL DRAW YOU IN WITH THEIR RELATIVELY GOOD PRICE.
WHEN THEY FINALLY ARRIVE
THE ALARM BELLS WILL START TO RING, BUT THEN ITS TO LATE!!!
THEY MENTION ON THEIR WEBSITE AND YOUR EMAIL CONFIRMATION ABOUT THE TOP QUALITY TOP SOIL THAT IS USED, BUT IN FACT IT IS PURELY WOOD CHIPPINGS THST IS USED.
THEY START BY ROTAVATING YOUR LAWN BUT DO NOT REMOVE THE EXISTING LEAVING IT LIKE A FARMERS FIELD AFTER IT HAS JUST BEEN PLOUGHED, THEN COVER IT WITH WOOD CHIPPINGS AS THERE RECOMMENDED SOIL BASE FOLLOWED BY TURF ON TOP AND PUSH IT DOWN WITH AN OLD SCAFFOLDING BOARD.
IT WILL LOOK OK TO MOST AT FIRST, BUT IT WILL NOT LAST AND YOU WILL HAVE AN UNEVEN LAWN IN JUST A FEW WEEKS IF IT SURVIVES.
Be aware!!
You will not get any kind of refund or reply by email, nor will you be able to speak with anyone as you will just get an answer machine. I am now taking legal action through my lawyers to recover my money and expenses.”
“Fab service from start to finish, unfortunately unable to remove a large tree stump from one corner which we are going to make a feature of! The grass looks nice and healthy.”
“Excellent company, from the start to the end just brilliant service. The grass installers Chris and Joe arrived on time, they did a brilliant job, quick and clean. They were polite and friendly. I highly recommend this company to anyone who wants a beautiful lawn. I'm a very happy customer. Thank you to Emma as well for excellent communication.”
“I understand that some customers are satisfied with the result of their lawn installation, and may have worked well for them, but can I suggest you read as many reviews as possible and consider carefully before investing in turf from this company.
The lawn was laid by the turf company in September 2020 and although appeared to be of good quality, we were concerned that manner in which it was laid was not conducive for it to flourish.
The Ground workers arrived and immediately started to wheel barrow compost and lay it on top of the old turf. I questioned the process, and was told that this was the correct method. I said I wanted the old grass removed and the ground rotavated in preparation for the new turf.
I was told that they never remove old turf and rotavated it into the ground. They continued to rotavated about half of the old turf we were having re-laid. On the remainder they just spread the topsoil compost and laid the new turf on top.
I later contacted the company and explained what had happened and how dissatisfied I was with the process. They emailed a reply saying ‘it is normal practice and that the lawn would be fine’. I sent photographs to them of the remaining grass under the new turf and highlighted the fact that only part of the ground had been rotavated.
Their reply was, ‘we have noted your concern, but the lawn will be fine’. Since that time the area has deteriorated further and where the ground was not correctly prepared, the turf has died off completely.
Emailing them and sending the photos of the degrading turf, they replied that my lack of grass maintenance must be to blame. Apart from watering the new grass in and a few light cuts in Autumn, there has been no footfall on the grass throughout the Winter.
A frustrating and disappointing experience all round with a company who will not accept any responsibility.”
“Avoid... I don't usually do reviews, but given our experience with TLTLC, I felt the need to at least warn others. I have included a couple of pictures which should make you think twice about using them.
One is the day their work was completed (related pictures) the other is how the lawn looked 3 months later (opposite). For the avoidance of doubt, we followed all maintenance advice and aside from mowing and leaf blowing the garden has not been used by anyone since the work was done in early September 2020.
Sub standard turf - even though we were up-sold turf for shaded areas. Poor Advice from the company on when to lay the turf - based on the locality and surrounding area and last but not least a lack of rotavation (which we paid for) on clay soil untouched for 30 years are all issues highlighted by a trusted gardener as contributing to our now threadbare garden.
We have given TLTLC numerous opportunities to make good their work, Instead they choose to continually blame us for the state of the lawn as it slowly deteriorated. "Improper maintenance" being one of the phrases continually levelled at us.
They recently relented slightly, when we made them aware the pictures would be used for a not to complimentary online review. Their offer to correct the affected areas was a further cost to us of £815. The original work cost us in excess of £4000. I will leave you to make up your mind if you think the additional cost is acceptable or if the original money was well spent.
We have decided not to throw good money after bad and needless to say we wont be using them again (or recommending them to anyone). I would also strongly advise people to think twice about using them.”
“As the other 1 * reviews say may reason for review are problems with grass once laid and total lack of contact after seeking help and advice 5 weeks after laying to address the problem. I ask for advice and help, but my emails and calls were ignored.
As such I would not recommend them for a lasting job, which is a shame as it started so promisingly and initially looked good. I nearly wanted help to address the emergence of dead grass and how to deal with it.”
“HONEST REVIEW!! I would rate this company 2.5 stars. Initially the communication and efficiency was amazing. It’s all on email you never speak to anyone until the DAY!! Emma was very efficient at answering questions and was prompt in her replies. I never waited for more than a day for an answer. On the day, two friendly gentlemen came. They completed in 2.5 - 3 hours. They have this machine that rotates the existing lawn into the ground and soil on top so no need for getting rid of old turf. I don’t know if that will come back up to haunt me. Also I did get rid of weeds before they cane upon their advice.! I was getting so happy with the results until !!! Yes until they ran out of turf. So tip no1 always slightly over measure. They said they bought only the turf that was required and my advice is so common sense, keep extra! I think they did have extra but that was used on the previous job so it looks like they have this problem. If your job is AM, I don’t think this problem will occur as they set off with a bit extra. Anyway They assured me a simple email to Emma would resolve, they said it will take barely 10 mins to complete and they are regulars in my area. So I emailed the office it was a Friday so they didn’t give me a day had to wait until Monday. They were able to fit me in with a cost of £100 for 5 extra rolls of turf. That’s £15 per roll. Plus vat. Omg I just couldn’t justify this. I understand that the less turf you buy, it’s more expensive but not more that £8. They were charging transportation as well but they were in my area to do another job.! Once the money was taken the customer care went too. The turf is of good quality however time will tell as it’s only been 10 days. It does look nice. I went to a garden centre and bought 5 rolls and completed the job myself with my husband, we had no idea what we were doing but somehow laid the remaining turf in the gaps left. It cost £18. It didn’t match initially but it’s blended in now, you can slightly tell. Make sure measurements are correct and be prepared to have a steep over cost if they run out. Overall great value compared to some companies.”
