“I have been very impressed with your company ever since I first stumbled upon it by mistake. Everything looks top quality and not the same as so many companies. Delivery was good and packaging was second to none. Any doubts I may have had, were soon dismissed when I saw the fantastic quality of the goods. I look forward to having you as a supplier for many years to come. Thank you.”
“QUALITY STOCK, POORLY ORGAINSED.
I have been stocking LIBRA products for a year now in my interior store. I'm impressed with the quality of their products. However recently I have been very disappointed with their stock availability waiting over 9 MONTHS for products on back order.
The customer service team are friendly and helpful, yet often miss-informed on arrival dates for products, often offering various excuses. They're very quick to let you know when payments are due but much slower to deliver on promised stock and updates.
When stock finally arrives, many articles are often damaged due to delivery. The team are always quick to refund or offer credit, but I can't help feeling their logistical side is letting the company down.”
“Well run business with great product range. One really helpful improvement would be to attach the product picture to each boxed item not just the outer.”
“The whole ordering process was amazing. A last minute project which required urgent delivery. Products arrived within 3 days and were of high quality. I will definitely be using Libra for my future projects.
Lucia
Interior Stylist”
“I would like to see discount for early payment rather than total spend and customers services need to follow through better on pick ups of returns. I don't like to see a move towards ordering stock that can take 30-90 days.”
