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The Muck Boot Store Reviews

4.5 Rating 1,113 Reviews

87 %

of reviewers recommend The Muck Boot Store

Company Reviews

Product Reviews

4.5

Based on 1,113 reviews


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Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

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001 877 215 6778

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The Muck Boot Store 1 star review on 4th April 2024

The Muck Boot Store 1 star review on 23rd February 2024

The Muck Boot Store 1 star review on 23rd February 2024

The Muck Boot Store 1 star review on 15th October 2022

The Muck Boot Store 1 star review on 15th October 2022

The Muck Boot Store 1 star review on 15th October 2022

The Muck Boot Store 5 star review on 2nd April 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrific CS experience. My original pair cracked and blistered and when I contacted customer service I was told that my warranty request would need to be submitted through the original retailer where I purchased the boots even though I had my proof of purchase and purchased 6 pairs all at once. The retailer was useless and as a consolation Muck offered a 40% off coupon on my next purchase. When I went to use the discount (which had no expiration date or restrictions) it was not valid. I again reached out to CS through their Facebook messenger and was told I had to call the CS number as this was their Canada distributor. I let it go and decided to make another purchase during their Fall sale. My order arrived a week later than their guaranteed delivery and one box was absolutely filthy (covered in black dust) which means it was intentionally packed that way. The box was missing a pair and I have been on hold for over an hour and still no representative has answered my call. Their responsiveness to emails is equally lacking. Of the boots that did arrive, two pairs look like they were meant for an outlet sale as the craftsmanship is sloppy. Since they are for my children I'll let minor quality control issues slide but we'll see how they actually hold up. I've eaten lunch, done laundry, written this review and I'm still waiting for an agent to take my call...”

Posted 2 years ago

“I bought a pair of boots and had to return due to size issues. Exchange was fast and I’m happy with them now. I bought my wife a pair and again a size issue ( one boot smaller then the other ),it’s been a nightmare. Boots were returned 20 days ago but no refund. When I call, I have been on hold for at least 30 minutes each of the 5 times I have called. No answer 3 of the 5 times, the two other times the person at the other end hung up on me. Time well wasted on my part. No one answers my emails. I unfortunately will be taking my business elsewhere. Hope to get my money back at some point though.”

Posted 2 years ago

“Muck Boots Chore 2K boots have both developed splits at the back of each boot immediately above the reinforced heel box. Also peeling of vertical reinforcement strip on the back of one, and both boots have the lining torn and detaching at the heels. Only 13 months old and used for only a few of those months two or three times a week. Muck Boots customer service don't want to know. Looks to me like fundamental design or production faults. So the boots fail with limited use and no customer backup or support if you're just outside the 12 month warranty period, can't recommend the company or it's products, very poor.”

Posted 2 years ago

“Laarzen na 3 manden stuk werd gerepareerd had ze treug en hebben de hele zomer in de kast gestaan oktober weer gedragen na 1 mand weer het zelfde stuk net na het jaar JAMMER geen garantie maar wordt er gezegd”

Posted 2 years ago

“Extremely disappointed with my Muck Boots. Having paid over £80 for a pair of boots (inc. postage) which barely last 12 months of gentle dog-walking, and to be told that my warranty claim is refused because I was just outside the claim period. Don't waste your money, you're better of buying a cheap pair of wellies from the supermarket - they'll probably last longer! 😡”

Posted 2 years ago

“Warning to those who need to exchange for a different size ... the exchange must be made within 30 days of purchase. That is not noted on Muck Boot website. Return policy is within 30 days, however they don't specify that also pertains to exchanges. The company would not work with me to exchange two pairs of boots beyond 30 days. Also, their call center must be short staffed. I attempted to get through on three occasions where I had to hang up after waiting for longer that 15 minutes.”

Posted 2 years ago

“Been buying muck boots for the last 10 years all I can say is that I won’t be buying again they must now be using some very cheap materials as they don’t last 6 months now the old ones would stay waterproof till you wear them down to no tread the new ones crack on the uppers and the sole has just dropped off of the last pair I bought stay clear if you want to have dry feet”

Posted 2 years ago

“Boots are great, although had to send back & get a larger size as size 7 didn’t fit. No half sizes. Very disappointed with the refund/exchange procedure. Had to send them back (at my cost) order more with delivery again paid by ME. Over £19 on delivery! Pretty rubbish. Never heard of a shop where you can’t just order a free exchange..... Get with the times. Especially when you can’t try them on. Won’t purchase again.”

Posted 2 years ago

“The Quality is just not the same anymore! Don’t buy these if your expecting them to be made as well as the past pairs. All the seams are leaking Waste of money and will never buy again”

Posted 3 years ago

“I had to return my muck boots order since they didn't fit. I called customer service twice to see why no credit has been given on my American Express card. They acknowledge receipt of shoes but don't know why no credit has been given Shoes returned on july 1 it's now the 16th. They can't tell me anything they just say yeah we got the shoes.you will get a refund but we don't know when.”

Posted 3 years ago

“Very happy with my Muckster Low boots! They are so comfy and keep the dirt, mud and water off my feet. Bought a size 8 which were too big but fit my friend who is size 9 perfectly. Ordered size 7 which are just right.”

Posted 3 years ago

“I have worn muck boots for over 10 years; working on heavy equipment, farm, and hunting. Muck has been the boot that I wear daily. I have 4 pairs. Over the past 3 new pair of Muck boots that I have purchased, the pull tab to assist pulling on the boot have torn loose. After inspection, I found that the stitching was terrible. Quality is now compared to made in China. Muck, you best get your quality back in line or loose my future purchases.”

Posted 3 years ago

“I used to love my Muck Boots, they lasted ages and were warmest boots you can get. Obviously the manufacturing has changed. They are ok if you potter about in them but if you're a proper welly wearer they are rubbish. Normally they will split across the toe. My last pair have lasted 4 months and split at the heel. Not being one to give up I have ordered another pair, I'm always a size 5 but I can't get my feet in these. Obviously the Muck Boot site only show their 5 * reviews. Sort it out Muck Boot you can do better than this. Never throw your receipt away!!”

Posted 4 years ago

“The ladies Tremont supreme tall boots leak it’s disgusting no one emails you back .. £2.99 wellies from a supermarket don’t leak never mind £110 ones, these were a Christmas present and have only been worn twice by my partner and are now useless”

Posted 4 years ago

“I bought a pair of the trailblazers, they started splitting down the back within 3 months. Now have had them a little over a year and the tops are separating from the bottoms. For $165.00 I expected more than this. I'll never buy another pair. Junk.”

Posted 4 years ago

“Late parcel, delivery did not turn up on designated day, no emails answered, no phone calls answered, returns have to be processed by you, the form online doesn’t generate them, you have to ring, constantly because they don’t pick up - when you do speak to them they just say “we are busy you will get it soon” then you have to wait again....then print it off yourself and drive several miles to drop it off. All social media is bots. Ridiculous company. Avoid at all costs.”

Posted 4 years ago

“Am waiting for their returns postal form - now two weeks late, despite emailing, phoning etc. I now suspect it will never arrive, especially after seeing other reviews. And even if it does, do I now trust them to refund?”

Posted 4 years ago

“This Company is a disaster. The boots turned up on time but their returns system is shot. If you order online and need to return the item they do not issue a return address or respond to phone calls or emails (other than automatic replies) They have taken two weeks so far to issue a return number... and still waiting for that information as well as a return address... absolutely SHOCKING CUSTOMER SERVICE.... DO NOT ORDER FROM THIS COMPANY ... EVER! They owe me £130”

Posted 4 years ago

“If you have small calfs, don't get a pair of Muck boots, they will rub your leg raw and the boot will be full of snow before you know it. And way to expensive for rubber boots.”

Posted 5 years ago

“Really poor manufacture. First pair of boots split after a few months. Second pair split after 2 years. They only provide a 2 year warranty. After that you are stuffed as far as they are concerned.”

Posted 5 years ago

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The Muck Boot Store is rated 4.5 based on 1,113 reviews