“The product I ordered was very good quality but due to Royal Mail the item was lost and had to be remade, so I ordered it on 21/05/23 and did not receive until 10/06/23”
“would have liked to have had an email or message to say that my item had been dispatched, but after i made enquries on WhatsApp, the communication was very smooth and prompt. The item arrived, nicely packaged and beautiful.”
“I placed a high value order for our two wedding rings. I received no confirmation email. For this reason I emailed the advertised address two days later requesting an update and received no response. I then messaged on WhatsApp and finally received a response advising I would receive my delivery within 3-4 days. In reality I didn’t receive it until more than a fortnight later. When I did receive them they were both a half size too small. This was thankfully easy to rectify at a local jewellers.”
“We purchased our wedding bands and mine needed resizing. Customer service is second to none. Excellent quality and price. Will definitely be using again!”
“Very poor service! I ordered a name necklace , firstly it was delivered late and when I received the product it was very poorly made and looked nothing like in the picture! I took the picture to email the customer service but no one got back to me, this was very disappointing and I’ll never recommend this to anyone! Poor poor service!!!”
