“Made the mistake of believing the website & customer care woman (Audrey) that the high-end black pearl strand I purchased would arrive within a week, in time for Easter. Was reassured several times this wasn’t an issue…they would be here. Five days later they tell me they cannot fill the order in time. My wife’s “Easter Eggs” won’t be shipped and get this…they are closed on Friday, April 7th. Nothing they can do…tough luck. They made no effort to make it right (at the very least you would expect some sort of discount as compensation for being mislead and ruining the surprise holiday gift) but no…F U very much. I will never try to buy from them again…their customer service bar is set so low you need a shovel to see it. I am furious with them for placing me in the position. I always come through with nice gifts for my wife and now I have no time to secure a comparable replacement. Does The Pearl Source care? Nope. I got the feeling they tell customers such things frequently enough their staff doesn’t feel anything when delivering the awful news. Do not believe them! They lied to me 3 times and stuck it to me good. Now I’m dripping in the bovine excrement they delivered by phone. thepearlsource.com is a portal to disappointment and mendacities. Sagacious shoppers should shop elsewhere, you’ve been warned.”
