The Pearl Source Reviews

2.0 Rating 4 Reviews
25 %
of reviewers recommend The Pearl Source

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The Pearl Source 1 star review on 6th April 2023
Bruce
The Pearl Source 1 star review on 6th April 2023
Bruce
The Pearl Source 1 star review on 6th April 2023
Bruce
The Pearl Source 1 star review on 6th April 2023
Bruce
Anonymous
Anonymous  // 01/01/2019
Beautiful quality pearls, much better than high street jewellers at a fraction of the price. Full information provided about delivery so I knew exactly when they would arrive. Received from the USA faster than from a town 10 miles away!
Helpful Report
Posted 5 years ago
Purchased the Tahitian South Sea Pearl Hope Pendant as a Christmas present. Arrived quickly, but the quality of pearl was poor and was nothing like advertised. The setting of the pearl looked like it was rushed and was not done by a professional jeweller, like advertised on the website. Organised a return and was told I would be given a full refund once I could provide the tracking number. I provided the tracking number and heard nothing back for 3 days. Made another call and was told I wouldn’t be refunded for another 8 to 10 days. From what I’ve experienced, do not shop here - you may have spend a bit more elsewhere but it will be worth it to avoid what I’m going through
Helpful Report
Posted 3 months ago
I purchased earrings 9.0 -9.5 Akoya Pearl 14k white gold and they came with a push back not even optioned for a twist back . The push back would always slide off now my earring is gone waste of money… will definitely be purchasing elsewhere with a jeweler who actually cares to rectify the issue …15% off a second pair to have the same issue No thank you
Helpful Report
Posted 8 months ago
Made the mistake of believing the website & customer care woman (Audrey) that the high-end black pearl strand I purchased would arrive within a week, in time for Easter. Was reassured several times this wasn’t an issue…they would be here. Five days later they tell me they cannot fill the order in time. My wife’s “Easter Eggs” won’t be shipped and get this…they are closed on Friday, April 7th. Nothing they can do…tough luck. They made no effort to make it right (at the very least you would expect some sort of discount as compensation for being mislead and ruining the surprise holiday gift) but no…F U very much. I will never try to buy from them again…their customer service bar is set so low you need a shovel to see it. I am furious with them for placing me in the position. I always come through with nice gifts for my wife and now I have no time to secure a comparable replacement. Does The Pearl Source care? Nope. I got the feeling they tell customers such things frequently enough their staff doesn’t feel anything when delivering the awful news. Do not believe them! They lied to me 3 times and stuck it to me good. Now I’m dripping in the bovine excrement they delivered by phone. thepearlsource.com is a portal to disappointment and mendacities. Sagacious shoppers should shop elsewhere, you’ve been warned.
The Pearl Source 1 star review on 6th April 2023 The Pearl Source 1 star review on 6th April 2023 The Pearl Source 1 star review on 6th April 2023 The Pearl Source 1 star review on 6th April 2023
Helpful Report
Posted 11 months ago
The Pearl Source is rated 2.0 based on 4 reviews