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The Rug Seller Ltd Reviews

4.7 Rating 20,852 Reviews

79 %

of reviewers recommend The Rug Seller Ltd

Company Reviews

Product Reviews

4.7

Based on 20,852 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About The Rug Seller Ltd:

The Rug Seller is passionate about interior design and we love the feedback from our customers to help us to keep improving our products and services. We have grown to be the UK's leading rug specialist with over 21,000 available to buy online or in our Manchester showroom.

We stock designer brands including Calvin Klein, Wedgwood, Ted Baker, Sanderson plus many more.

Shop with confidence with Free UK Delivery, Lowest Price Promise and No Quibble returns.

Visit Website

Email:

Sales@therugseller.co.uk

Location:

7 Trafford Moss Road, Astra Business Park, Trafford Park
Manchester
M17 1SQ

The Rug Seller Ltd 5 star review on 15th April 2024

The Rug Seller Ltd 5 star review on 10th April 2024

The Rug Seller Ltd 5 star review on 8th April 2024

The Rug Seller Ltd 5 star review on 24th March 2024

The Rug Seller Ltd 5 star review on 14th March 2024

The Rug Seller Ltd 5 star review on 8th March 2024

The Rug Seller Ltd 5 star review on 6th March 2024

646

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with my rugs, good value for money”

Posted 1 year ago

“Excellent product and service”

Posted 1 year ago

“Good quality rugs, arrived in 3 days. The only issue is that the colour is nothing like the photo advert ( Portland 1096 V). It is not a Grey background but a very light silver with very pastel pink leaves, more suited to a bedroom. Although there are no quibble returns, the cost was £36 to send 2 back. I would never order again on line without seeing the actual colour. These will show the dirt in a short time, they are not suitable for a lounge. Also 4 rugs were sent, I ordered and paid for 2. I refused 2 which were taken back by the courier.”

Posted 1 year ago

“Can you advise delivery date of rugs ordered and paid for thro Amazon account on 8th January Thank you”

Posted 2 years ago

“Lovely rung nice colours but so much loss from the fibres meaning having to Hoover all the time !!”

Posted 2 years ago

“Fits the area perfectly colours are pretty.”

Posted 2 years ago

“The Turtle Mat is perfect for wet paws. Delivery was later than advised.”

Posted 2 years ago

“good rug thankyou”

Posted 2 years ago

“I ordered 2 rugs and one arrived within 2 weeks. The other was delayed as the supplier had misread the order. I was promised it within the week. Then I was told it had been lost by the courier. Finally it turned up almost 4 weeks after the order had been placed. The Rug Seller answered my emails promptly every time I messaged them and even gave me a 10% discount which was good. My only slight grumble would be that they could have been proactive in contacting me rather than waiting for me to contact them each time. I would say they are a good company to deal with though.”

Posted 2 years ago

“I bought the quartz aurora au05 rug after seeing it in a local home furnishings store. It was quite a bit cheaper through the Rug Seller. The rug arrived within the agreed dates, well wrapped and as expected.”

Posted 2 years ago

“Happy with the runner, acceptable with 12/14 week delivery time as after all it was made to my measurements, down side was I was informed it would arrive on a certain morning, it did not arrive, I had waited in, so had to rearrange a date a week later.”

Posted 2 years ago

“Overall really pleased. One rug sadly was unavailable but the team kept me updated and offered alternatives from stock. Quality of rugs high, with nice texture and to size. Perfect for hardwood floors as correct backing on rug.”

Posted 2 years ago

“Delivery of the Rug arrived ok and well packed the only downsize, I noticed there was a small hole in the top end, but decided not to wrap it up and have the hassle of sending it back at my expense but to live with it as a dining room table is standing on it hence the 4 star rating 😕”

Posted 2 years ago

“Good price. Good service.”

Posted 2 years ago

“Good quality carpet at very reasonable price. The rugs were delivered in good condition and well packaged.”

Posted 2 years ago

“overall i was pleased with the rug i thought it would be bigger”

Posted 2 years ago

“Satisfactory service and quality of rug quite good”

Posted 2 years ago

“I wanted a green carpet, but it was more of a brown green. I was disappointed. But kept it as there's more hassle sending it back.”

Posted 2 years ago

“Wide range of rugs to choose from and at very competitive prices. Excellent communications from the point of order to delivery time. Quick dispatch and well-packaged. I'm absolutely delighted with my rug and the service provided by The Rug Seller. Thank you!”

Posted 2 years ago

“Quick delivery Lovely rug and washed well as advertised”

Posted 2 years ago

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The Rug Seller Ltd is rated 4.7 based on 20,852 reviews