The Rug Seller Ltd Reviews

4.7 Rating 20,810 Reviews
79 %
of reviewers recommend The Rug Seller Ltd
4.7
Based on 20,810 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Could Be Better
Read The Rug Seller Ltd Reviews

About The Rug Seller Ltd:

The Rug Seller is passionate about interior design and we love the feedback from our customers to help us to keep improving our products and services. We have grown to be the UK's leading rug specialist with over 21,000 available to buy online or in our Manchester showroom.

We stock designer brands including Calvin Klein, Wedgwood, Ted Baker, Sanderson plus many more.

Shop with confidence with Free UK Delivery, Lowest Price Promise and No Quibble returns.

Visit Website

Email:

Sales@therugseller.co.uk

Location:

7 Trafford Moss Road, Astra Business Park, Trafford Park
Manchester
M17 1SQ

The Rug Seller Ltd 5 star review on 24th March 2024
Anonymous
The Rug Seller Ltd 5 star review on 14th March 2024
PHILIPPA P
The Rug Seller Ltd 5 star review on 8th March 2024
Anonymous
The Rug Seller Ltd 5 star review on 6th March 2024
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The Rug Seller Ltd 5 star review on 6th March 2024
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The Rug Seller Ltd 5 star review on 4th March 2024
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The Rug Seller Ltd 5 star review on 29th February 2024
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640
Anonymous
Anonymous  // 01/01/2019
Whilst the rug seller service was ok unfortunately they partner with a carrier that is less than competent. Our rug was delivered 15 days after being dispatched and travelling up and down the country several times before being delivered which took a lot of chasing, time and effort to get answers and find out what was going on. The rug itself is lovely and exactly what we wanted, the website was also easy to use.
Helpful Report
Posted 3 years ago
The product has not stopped my rug moving completely but is acceptable
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Posted 3 years ago
The rug arrived swiftly but it sheds more than a Polar bear in the Sahara.
Helpful Report
Posted 3 years ago
First purchased a rug which when arrived was nothing like in the picture on the website. When I contacted the rug seller they said computer screens are different and they try to be accurate with their pictures. But the difference was immense: the rug had cream background in the photo and pastel abstract pattern, but actually was very dark bottle green - awful colour. I was offered a choice of courriers to return the rug from Parcel2Go website, but had to pay for postage because I received a correct item. I then ordered a plain carpet instead in ivory which looks good in the spare room.
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Posted 3 years ago
The rug pile isnt as thick in the picture but still a nice rug
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Posted 3 years ago
It does not work properly. Carpet still slips a bit. Any advice.? .
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Posted 3 years ago
I recently purchased two small rugs for thresholds to protect our main carpet. These rugs are fine, however they move about a lot so I ordered some rug gripper having first enquired whether it works on carpet. Having been assured it did, I proceeded to lay the gripper. It is just about acceptable but the rugs are still moving so I am slightly disappointed, not so much with the movement but that I was assured that this would not continue. The gripper seems fine on hard floors.
Helpful Report
Posted 4 years ago
The rug arrived in 7 days but Rug Seller charged the full price and not the 20% discounted price. Won't use again.
Helpful Report
Posted 4 years ago
The rug I ordered took 2 weeks to arrive it then was left outside in the rain by the courier and the packaging was torn on the corner causing the mat I ordered to get wet (looked like the package a Had been dragged along a wall or something corse) the mat once I got it out and dried off then malted fluff for days and days even after hoovering it as a result now looks less dense than it should do. Overall not great service and not a great product wont be ordering from the rug seller again unfortunatly.
Helpful Report
Posted 4 years ago
The actual rug I ordered should have been £110 so I assumed from the price and description that it would be a nice, heavy, quality rug. In reality, I could pick it up with two fingers and the rug was all curled up at the sides. No way was the price reflected in the quality. I therefore arranged a return but unfortunately, the courier didn't turn up. I am pleased to say however that customer service dealt with this matter brilliantly and swiftly which made up for the inconvenience and disappointment of the actual rug itself.
Helpful Report
Posted 4 years ago
Rubber backed didn't realise. Keeps riding up on carpet. Seems a lot of money for what it is. Buddy rugs sold in b&m really cheap. Disappointed.
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Posted 4 years ago
Like the colours but not much body to it , it’s for the front door so might not go the pace , but delivery excellent ordered one day and arrived next day .......
Helpful Report
Posted 4 years ago
Nice carpet but a little disappointed as I thought the pile was not very deep For the cost of the carpet
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Posted 4 years ago
Rug was nice once it finally arrived. Was annoyed that the site took my money and didn’t say I would have to wait three weeks for my rug. I didn’t hear anything so after two weeks I had to ring them. Was told it would be in stock at their warehouse in a weeks time then it would be delivered. I asked that they inform me when it arrived and although they agreed they didn’t. Was chasing this company for information which wasn’t right. Got the rug in the end which is lovely but not impressed. I’d wished I’d ordered my rug elsewhere.
Helpful Report
Posted 4 years ago
I found the material supplied to keep rugs in place needed double sided tape to hold it in position in the carpet. Then it stayed put.
Helpful Report
Posted 4 years ago
The quality and design is very good however I expected it to be thicker as I paid £90 for it
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Posted 4 years ago
Price and delivery were fine but the 'Bee'mat shows mud / dirt very easily and when hovered a lot of material comes off onto the brush head. Don't think it will last long.
Helpful Report
Posted 4 years ago
I had no email or text to say when or what time it was being delivered came home to find my rug leaning on my front door which is on the street
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Posted 4 years ago
Love my rug and it was very competitively priced. I was a little disappointed by the ordering and delivery information. There was little communication about my order and I had to chase the delivery information.
Helpful Report
Posted 4 years ago
The buying process was fine; however, when the rug arrived, we realised it was very different from the pictures on the internet. I am shocked that it could have been presented so differently, the colours were much darker than we expected from the pictures.
Helpful Report
Posted 4 years ago
The Rug Seller Ltd is rated 4.7 based on 20,810 reviews