Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

The Rug Seller Ltd Reviews

4.7 Rating 20,852 Reviews

79 %

of reviewers recommend The Rug Seller Ltd

Company Reviews

Product Reviews

4.7

Based on 20,852 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About The Rug Seller Ltd:

The Rug Seller is passionate about interior design and we love the feedback from our customers to help us to keep improving our products and services. We have grown to be the UK's leading rug specialist with over 21,000 available to buy online or in our Manchester showroom.

We stock designer brands including Calvin Klein, Wedgwood, Ted Baker, Sanderson plus many more.

Shop with confidence with Free UK Delivery, Lowest Price Promise and No Quibble returns.

Visit Website

Email:

Sales@therugseller.co.uk

Location:

7 Trafford Moss Road, Astra Business Park, Trafford Park
Manchester
M17 1SQ

The Rug Seller Ltd 5 star review on 15th April 2024

The Rug Seller Ltd 5 star review on 10th April 2024

The Rug Seller Ltd 5 star review on 8th April 2024

The Rug Seller Ltd 5 star review on 24th March 2024

The Rug Seller Ltd 5 star review on 14th March 2024

The Rug Seller Ltd 5 star review on 8th March 2024

The Rug Seller Ltd 5 star review on 6th March 2024

646

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not as described said was thick as 1euro but is not !! Would not buy from here again did not feel quality was good good for price paid and so would not recommend”

Posted 7 years ago

“Had to chase order a number of times, they did not even know which order I had received and which was outstanding. Childrens rug was of very poor quality, very thin and disappointing. Returned item, but RS refused to pay postage even in the circumstances, costing me £12. Beware !!”

Posted 7 years ago

“Ordered rug well in advance of our holiday but as it still not delivered I phoned customer service to find out about delay, they said they would check and get back to me. Never got back to us so I phoned back they said they would make a note to delay delivery until after our holiday. We just happened to be looking at emails on hol and saw they had delivered rug and left on door step! We email them to say not happy as it looks obvious no one at home and if it is safe and weather etc also shouldn't have to waste our hol email a rug company!”

Posted 7 years ago

“The rug was a Scottish tartan rug in the picture the colours were very vivid with rich bright tones . The rug we received was dull in comparison and I felt was a let down . I sent it back by return post. and one week later I am still waiting for a refund not pleased at all”

Posted 7 years ago

“3 month delayed delivery as one of two rugs I'd ordered was out of stock. Heard nothing after 14 weeks and, when I rang for update, was told it would be another 12 weeks. The rug I have received looks as if it's been sitting in a warehouse, can't decide if it's dirt or just the colour....glad I decided to cancel the other rug instead of waiting. Person I spoke to was very understanding which helped.”

Posted 7 years ago

“I am very pleased with the rug itself, but extremely dissapointed with the delivery time. Ordered it on 8th December and received it on 16th March! No communication from the rugseller until I communicated with them first. Customer service were friendly when I rang but didnt ring me back as they said they would. Took 3 emails and 2 phonecalls before receiving the rug. Unfortunately this has put me off from buying from them again.”

Posted 7 years ago

“W had to wait over six weeks for the rug to arrive ,they never once communicated to explain the problem, when I phoned after three weeks they said it would be delivered the following week, it never happened, again no communication although they promised to keep me informed, this went on until week six / seven, when I phoned again they said they were carrying quality control check on the rug!!!”

Posted 7 years ago

“The rug was not the size it stated so it didn't fit. I didn't think it was a good quality Rug as it felt thin and poor. When I asked about these points I was told I was wrong. I wasn't. I can use a tape measure. I sent the rug back as it wasn't as ordered and was told to pay for a signed carrier service. They didn't offer pay either of the carriage charges so I was out of pocket to the tune of eight or nine pounds. I think the fault was theirs. I would not use them again”

Posted 7 years ago

“The rug we received, did not look at all like the one on the website. We looked on different computers/phones and got opinion from friends. When we sent the photo of the one received to customer services they were defiant that it looked the same. It clearly does not. They would not arrange for the rug to be sent back, we have had to do it. This was not a case of received an item and deciding we didn't like it, it was receiving an item that looked completely different to what was displayed. It is a shame as we have used the Rug Seller many times before and have recommended the site, however, we will not be doing either from now on.”

Posted 7 years ago

“the rug would have been nice if it was the one i ordered. conflicting emails from company and deliver company.”

Posted 7 years ago

“The condition of the workmanship on the rug was very poor in that the fame of the rug could be felt when walked across and the weave was very uneven due to faulty workmanship. As a disabled person this was not acceptable.”

Posted 7 years ago

“Didn't inform me that the rug I chose was out of stock until nearly a month had passed then took 3 weeks to arrange a replacement”

Posted 7 years ago

“The edge of the rug was unstitched. I did not want the hassle of returning the rug, so kept it, but asked for a refund for it being damaged but so far have heard nothing.”

Posted 7 years ago

“I ordered had the money taken out of account straightaway but wasn't told on ordering rug out of stock. I then had to keep chasing up with calls to see what was happening. Finally ordered another rug, took much longer to get delivered than I expected.not good.”

Posted 7 years ago

“Rug out of stock was told would be in last week January had to email on 8/2 was told should be in that day did receive rug but took app 6 weeks waiting on it”

Posted 7 years ago

“Took a long time to arrive. Had to chase. Didn't get any info until the day before. I now also feel the edge is damaged and wil be calling to discuss. Thanks”

Posted 7 years ago

“I ordered the rug in November; it was supposed to be delivered in December. Then it was delayed till January - except I did not know this, but had to email to find out the delivery date. Then I had to email again, as it still had not arrived by the due date. Eventually after more emailing, it was delivered but I was disappointed that I had to keep asking, and no one thought to let me know what was going on.”

Posted 7 years ago

“Worst customer "service" I have ever encountered with an online purchase. Ignored emails, and only took action when I escalated via Paypal.”

Posted 7 years ago

“The rugs that are slipping have a rubber back, so the non rug slip is not as I had expected, quite disappointed as the ad stated carpet on carpet, thought it would have worked. Will need to find something else to stop the rugs from slipping.”

Posted 7 years ago

“Not very accurate picture. Rug not the quality or colour I was expecting. SIte says delivery is free but then charges it when you return an item. Also very unhelpful returns procedure - left to buyer to organise. WIll not use the site again because of this.”

Posted 7 years ago

«
1
2
...
5
6
7
8
9
»

The Rug Seller Ltd is rated 4.7 based on 20,852 reviews