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The Rug Seller Ltd Reviews

4.7 Rating 20,845 Reviews

79 %

of reviewers recommend The Rug Seller Ltd

Company Reviews

Product Reviews

4.7

Based on 20,845 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About The Rug Seller Ltd:

The Rug Seller is passionate about interior design and we love the feedback from our customers to help us to keep improving our products and services. We have grown to be the UK's leading rug specialist with over 21,000 available to buy online or in our Manchester showroom.

We stock designer brands including Calvin Klein, Wedgwood, Ted Baker, Sanderson plus many more.

Shop with confidence with Free UK Delivery, Lowest Price Promise and No Quibble returns.

Visit Website

Email:

Sales@therugseller.co.uk

Location:

7 Trafford Moss Road, Astra Business Park, Trafford Park
Manchester
M17 1SQ

The Rug Seller Ltd 5 star review on 15th April 2024

The Rug Seller Ltd 5 star review on 10th April 2024

The Rug Seller Ltd 5 star review on 8th April 2024

The Rug Seller Ltd 5 star review on 24th March 2024

The Rug Seller Ltd 5 star review on 14th March 2024

The Rug Seller Ltd 5 star review on 8th March 2024

The Rug Seller Ltd 5 star review on 6th March 2024

646

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very pleased with my rug which I chose to blend in with my blue velvet sofa and curtains. It's quite a traditional looking rug and looks good on my wood effect laminate.”

The Rug Seller Ltd 5 star review on 23rd February 2023

Helpful Report

Posted 1 year ago

“Love the rug but had a few bits of the pile come loose already. Still attached so not shredding just unpleated”

Posted 13 hours ago

“Lovely rug however it arrived with stains!”

Posted 14 hours ago

“Very pleased with the fast, reliable service from this company”

Posted 1 day ago

“The rug has an awful chemically smell to it which just won’t go. We thought it would leave after a few days but it’s really awful to the point we have removed it from the house.”

Posted 2 days ago

“Excellent company and wonderful rug. It was much cheaper than I had seen it elsewhere. It arrived very promptly and it was all a very easy experience.”

Posted 2 days ago

“Lovely rug delivered quickly. Thank you. Large choice of rugs, as you would expect.”

Posted 2 days ago

“Ordered royal Aubusson runner rug online over the Easter period.Arrived before the expected delivery date,no hassle.would highly recommend.keep up the good work.”

Posted 2 days ago

“Great product and a professional service.”

Posted 2 days ago

“Searched for ages to find a doormat I like the look of - most are naff or boring. The one I bought from The Rug Seller is modern and good looking - I love it! Delivery was prompt.”

The Rug Seller Ltd 5 star review on 15th April 2024

Posted 2 days ago

“Excellent service , excellent communication, product arrived when it said it would !!!!! Had 2 rugs from here , and hassle free experience”

Posted 2 days ago

“Beautiful rug. It’s very sumptuous underfoot. It was expensive but it looks it. The colour is perfect as it has several different shades of taupe. I’m very pleased with it.”

Posted 4 days ago

“Very pleased with my new rug. This is the second one of these I have bought from here. 1st one lasted about 6 years and is still in good condition but is getting a bit grubby. (Used as a door mat.) Good quality rugs.”

Posted 1 week ago

“The rug didn't look like how it was on the website. It was a grey rug with white lines (Morrocco style rug). The white lines were wide, thick and long on some parts of the rug, and thin and short in other places. I tried hoovering it, but it did not change it's appearance. I tried moving/spreading the rug with my hands but it made no difference. You could not see the lines at all in some areas. I e-mailed the rug seller twice about this, and some guy fobbed me off twice by saying that it's due to the pile height and direction and denied that it was faulty, although I did send photos comparing it to the one on the website. It was either misleading or faulty. I have had to arrange my own return with a courrier and paid £18 to have it returned, and I will won't be able to claim the return costs. Appauling service by the Rug Seller and terrible customer service. Don't bother ordering from this website! Shocking! I won't be buying from them again!”

Posted 1 week ago

“Fabulous selection rugs, pictures true to colours, order east to do and delivery was prompt with plenty updates on progress”

Posted 1 week ago

“Very pleased with the rug and the delivery. The price was less than other retailers for the same product.”

Posted 1 week ago

“After pursuing the website for a while I chose a hall runner, which was unfortunate out of stock. I received an email straight away to advise me and I chose another. The difference was immediately paid back to my card. Delivery very quick and the product - William Morris - is excellent quality and as shown.”

Posted 1 week ago

“We ordered a rug that was quite expensive so we were nervous as to whether it was going to be as nice as the photo and it was the only rug we could both agree on! We needn’t have worried the rug is stunning and was delivered in good time. Good communication from customer services when I had a query about delivery. I now need the matching one for the conservatory!”

The Rug Seller Ltd 5 star review on 10th April 2024

Posted 1 week ago

“Very pleased with my Aurora rug. Excellent price too”

Posted 1 week ago

“Accurate information. Prompt delivery. Well packaged product and I have a super new rug.”

Posted 1 week ago

“Lovely rug which was competitively priced and very fast delivery”

Posted 1 week ago

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The Rug Seller Ltd is rated 4.7 based on 20,845 reviews