“HOLLIE WAS VERY GOOD AND PROFESSIONAL AT HER JOB, ON THE FIRST DAY OF INTALLATION ALEX CAME QUITE EARLY. WHICH WAS VERY IMPESSIVE AS I STRONGLY BELIVE IN PUNTUALITY.
UNFORTUNATLEY A TECHNICAL PROBLEM OCCURRED, BUT HOLLIE GOT DOWN TO DEALING WITH THIS MATTER IN A VERY PROFESSIONAL MANNER.
THE FOLLOWING WEEK THE ENGINEERS CAME AND FIXED THE PROBLEM AND THE LIFT WAS READY TO USE AS THE ENGINEERS DEMONSTRATED, BY MY MUM USING THE STAIRLIFT. VERY IMPRESSED WITH THE WHOLE TEAM. HIGHLY RECOMMENDABLE. HOLLIE SORRY TO HEAR YOUR LEAVING BUT FROM ME AND THE FAMLIY WE WISH YOU ALL THE BEST FO RTHE FUTURE.”
“From the moment the Surveyor came to my house to give an assessment,to the final fitting I was very impressed.
On the fitting day Alex was delayed at a previous job,but still,came late in the evening to install my stairlift.
Hollie was very helpful and always answered any queries I had,which put my mind at rest.
Overall I am very pleased with the Service I received.”
“The stairlift company was the ONLY company that checked out my medical needs as well as which lift i requested, so as to get the right stairlift for me.From measuring up to fitting took 2 weeks and the installation, which was carried out by the lift manufacturer, because of my medical needs, was 1st class and with no mess.This stairlift as made getting upstairs easier for me, and that is all down to The Stairlift Company and Platinum stairlifts.
Thank you very much. Dave Butler”
“Impressive response to service call. Full marks to Holly for organising everything so promptly and Alex turning up less than two hours later. Well done both of you”
“Stairlift fitted today by Alex he arrived promptly and carried out the installation with the minimum of fuss and messs. Also fully demonstrated all the functions of the stairlift.”
“All the staff I spoke to Holly, Tim and Alex were very helpful and polite, not pushy. Treated us with respect and were very informative. Took 6 days from query to fitting that included a bank holiday. I would definitely recommend them.”
“Thank you for excellent service installing the stairlift at short notice. My mum has very limited levels of mobility so your prompt service has been invaluable.
The installation was extremely trouble free and has left no mess or visual damage to the decoration on the stairs.
Simon was extremely supportive and helpful in the decision making on which product to pick. Many thanks must go to Holly in the admin team who has communicated very clearly with us on several levels especially on after sales care. Once again many thanks for your help and service.”
“My mum is in need of a lift, I have spoken to a few companies to get information and help hoping to be walked through the process as this is stressful time. For the most part my experience was to be treat like I was buying a fridge and not going through what is a difficult time personally also. However after speaking with Hollie, been taken through the process of buying a lift with continued consideration to my personal situation and with her going the extra mile to help me, I won’t be buying from anyone else! If I can be treated so well when making a general enquiry then I know my mum will be in safe hands!”
“They provided a lot of help and impartial advice that made the purchase of our stairlift so easy and straight forward.
A special mention to Hollie for her kindness, patience and consideration when dealing with our many calls and queries. It made it a pleasure to do business with them.”
“my experience has been very good.The sales visit was friendly and not pushy,Holly in the office has given fast and efficient service and the installation was completed within the time promised.Now that the lift has been working for a few weeks I can report that it runs very well and reliably, however I am a little worried by noises it makes whilst in use although I am assured by the fitter that these bangs and groans are not damaging the chair or its working parts.”
Hi Eddie,
Thank you for your lovely review. Some of the lifts do appear to creak a little because of the pressure they put on the stairs, it's the same as when you walk up the stairs and they creak. If you're worried at all though, please do give me a call and we'll send someone out to check everything is working correctly to put your mind at ease.
Best regards
Hollie
“I tested the stairlift at their showroom in February 2017. Name of the system is called flow. I purchased it on 24th February. I am very satisfied with the chair, the company and with how I was treated. It is easy to handle, and I would advise anyone to buy it. Holly will give you advice on anything you want to know. After sales service has been good.
I also purchased a rise and recline chair from them at the same time and I am very pleased with that too. P Shelton, Tamworth.”
